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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Reliable and accountable manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Inventory management
  • Food/customer service
  • Training
  • Computer skills
  • Flexible/adaptable
  • Great communication skills
  • Multitasking
  • Project management
Experience
Food and Consumables Associate, 07/2020 to Current
Firstservice ResidentialSomerset, NJ,
  • Recommended, selected and helped locate out-of-stock merchandise based on customer requests.
  • Kept current on market and product trends to effectively answer customer questions.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Manager, 09/2016 to 08/2019
Firstservice ResidentialSpring Hill, TN,

I had originally started off at Jimmy Johns as an inshop (one who makes sandwiches), they then moved me up to the PIC (person in charge) position. From there they actually let me bypass the training process to become the manager because I was so developed with everything! As a manager I:

  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Maintained high level of morale and team-work on production floor through frequent communication with 6 employees.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Coached new team members on job tasks and performance strategies.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Managed day-to-day operations, including supervision and assignment delegation for a 6-member team.
  • Worked daily on a POS computer system and cash register.
  • Handled up to $2,000 of card and cash transactions daily, accurately keeping payment records and investigating irregularities.
Hostess, 06/2014 to 09/2016
Pete's TavernCity, STATE,

I started off at Pete's Tavern as an Expo, during this job I was required to properly read food orders in the kitchen and put the correct plates with the others that are also in that meals order. At that time too I was trained how to be a busser and clean and work as I go along to and from the kitchen. After almost a year of this, I was trained to become a hostess. In this position you have to be aware of your packed sections so you do not overwhelm the waitresses. You have to have a good memory to where you've previously sat people and be exceptional and welcoming to all of the guests you meet! During my time working at Pete's Tavern I've:

  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Helped to plan and execute parties for more than 15 guests, including coordinating menus and preparing tables.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Completed opening and closing checklists, including emptying trash, restocking alcohol behind bar, and polishing silverware.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Tracked seated guests and available seating using a dry erase board covering the overall restaurant.
  • Answered customers' questions about hours, seating, current wait time and other information.
Education and Training
High School Diploma: , Expected in
Byron Center High School - Byron Center,
GPA:
Bachelor of Science: Science in Business Administration - Management, Expected in
Purdue Global University - West Lafayette, IN,
GPA:
  • 4.0 GPA
Certifications
  • New Beginnings program

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Resume Overview

School Attended

  • Byron Center High School
  • Purdue Global University

Job Titles Held:

  • Food and Consumables Associate
  • Manager
  • Hostess

Degrees

  • High School Diploma
  • Bachelor of Science

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