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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Skills
  • Computer-aided dispatching
  • Information intake
  • Basic life support understanding
  • First Aid/CPR
  • MS Office
  • Regulatory Compliance
  • Team management
  • Organization
  • Customer service
  • Problem resolution
  • Team building
  • Communications
Work History
Fire Dispatcher, 09/2019 - Current
City Of Farmington Farmington, MN,
  • Answered calls from automatic routing system and took basic information from callers
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses
  • Read system maps and caller information, and documented all details in system
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Maintained excellent attendance record, consistently arriving to work on time
Firefighter, 10/2016 - Current
Select Express & Logistics Spokane, WA,
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property
  • Performed variety of fire suppression activities at fire scenes, including laying and connecting hose, holding nozzles and directing water streams, raising and climbing ladders and using pike poles, smoke ejectors, and forcible entry tools
  • Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation
  • Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public
  • Maintained close contact with dispatch to receive and share information about current fires, equipment movements and incoming personnel
  • Effectively supported fire suppression by setting up and maintaining water supply lines
  • Filled firetrucks with water, sandbags and gas to maintain proper supply of materials in trucks
  • Checked all fire and life safety systems and equipment for proper placement at properties, including fire alarms, sprinkler systems and smoke detectors
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services
  • Calmly and effectively directed evacuations during fires and emergencies to avoid fatalities, injuries and panic
  • Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns
  • Inspected apparatus, equipment, grounds and stations for proper order and condition on daily basis
  • Cleaned and performed general maintenance of fire equipment and fire stations
  • Inspected all equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools
  • Responded directly to approximately 150 emergency situations in 2019
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques
  • Laid out and connected hoses to fire hydrants in order to fight fires
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness
  • Made daily inspections of facilities and equipment
  • Preserved order and discipline among subordinates and gave assignments and instructions
  • Compiled and maintained variety of departmental documentation including log books, run reports, training records, reports of suspected arson, violations of fire codes or ordinances, firefighter timesheets, accident reports, and "close call" reporting
  • Established water supplies, connected hoses, and directed water onto fires
  • Quickly acted to contain any hazardous chemicals likely to catch fire, leak or spill
  • Accurately completed written and verbal reports on patient care to hospital emergency departments
  • Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle
  • Assisted in salvage operations and post fire operations
  • Administered first aid and medical treatment to those injured during fires and car accidents
  • Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision making in emergency situations
  • Prepared reports of fires, equipment and personnel
Customer Service Representative, 06/2015 - 10/2016
The Paradies Shops Kenner, LA,
  • Educated customers on promotions to enhance sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Recommended Upgrading devices to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered constant flow of customer calls with up to 100 and more calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
Crew Member, 02/2014 - 06/2015
Hardees City, STATE,
  • Collaborated with team members to complete efficient work and bring in top hauls
  • Closely followed protocols for emergency situations, maintaining calmness and efficiency
  • Successfully communicated with all team members to navigate job duties and complete daily tasks
  • Utilized all machinery and equipment while observing various safety precautions and practices
  • Greeted customers promptly and took orders to keep flow of traffic moving
  • Prepped food items for later use to save staff time during busy hours
  • Consistently provided friendly service to promote better customer engagement
  • Assisted with food preparatory work by cutting and skewering meat, mixing sauces and making vegetable garnishes
  • Cleaned surfaces and kitchen appliances during and at end of shifts preventing buildup and reducing chances of contamination
  • Stored leftover uncooked and cooked food in airtight containers to prevent rancidity
  • Adhered to strict time limit for orders, maintaining quick turnout for orders with minimal mistakes
  • Processed large orders for special events and catering services
  • Sanitized hands and surfaces before preparing foods
  • Prepared orders on trays for dine-in orders or in bags for takeout orders
  • Elevated customer satisfaction through followup and enthusiastic customer service
  • Cleaned grill by scraping off debris and grease buildup with scraper, and scoured, rinsed and wiped grill surface clean
  • Maintained stock levels for sanitary products for both employees and customers
  • Utilized kitchen thermometer to verify properly cooked food to prevent illnesses in customers
  • Maintained stock levels of cups, lids, straws and condiments throughout shift
  • Trained new personnel on safe handling procedures for raw foods
  • Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day
  • Maintained clean and organized workspace to prevent cross-contamination of food
Education
High School Diploma: , Expected in 12/2012
-
Starkville High School - Starkville, MS
GPA:
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Certifications
  • First Aid/CPR Certified
  • Emergency Medical Responder
  • Hazmat Technician
  • Hazmat Awareness
  • Firefighter 1 and 2
  • Telecommunicator 1 and 2
  • Air port fire Fighter

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Resume Overview

School Attended

  • Starkville High School

Job Titles Held:

  • Fire Dispatcher
  • Firefighter
  • Customer Service Representative
  • Crew Member

Degrees

  • High School Diploma

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