file clerk resume example with 15 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Human Resources Manager with practical understanding of business needs. Areas of expertise include conflict management and employee training. Dedicated and focused Administrative Assistant adept at managing multiple projects with ease using expert time management methods. Who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Core Qualifications

Meticulous attention to detail Time management Professional and mature Dedicated team player Self-starter

Data Entry

General office duties Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Cash handling.

  • Administrative support
  • Customer service mindset
  • Filing management
  • Computer proficiency
  • Analytical abilities
  • Multi-tasking
  • Exceptional verbal/written communication
  • Collaborative team player
  • Self-directed
  • Performance management strategies
  • Employee relations
  • Event management
  • Regulatory compliance
  • Personnel records maintenance
  • Compensation/payroll
  • Increased office organization by developing more efficient filing system and customer database protocols.

Transitioned the sales program into full compliance.

File Clerk, 06/2014 - Current
Amerihome Mortgage Company Irvine, CA,

Scanned and filed forms, reports, correspondence and receipts.Retrieved requested files and delivered to appropriate personnel.Operated office equipment such as copiers and fax machines.Entered information into computer databases.Reviewed files to check for complete and accurate information.Destroyed files and materials upon request.Looked up information with computer programs.Contacted staff and customers to retrieve files. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Planned meetings and prepared conference rooms.Dispersed incoming mail to correct recipients throughout the office.Supplied key cards and building access to employees and visitors.Managed daily office operations and maintenance of equipment.

Bus Assistant, 11/2009 - 07/2014
Frederick County Public Schools Frederick, MD,
  • Worked in the transportation department assisted bus driver during routes.
  • During down time managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Designed electronic file systems and maintained electronic and paper files.Served as central point of contact for all outside vendors needing to gain access to the building.Planned meetings and prepared conference rooms.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Also help doing janitorial work and warehouse work.
CSR, 05/2009 - 08/2009
Circle K Stores, Inc. Duncanville, TX,
  • Managed daily office operations and maintenance of equipment.Received and screened a high volume of internal and external communications, including email and mail.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Trained new employees quarterly.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Conducted new employee orientation to foster positive attitude toward organizational objectives.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
CSR Distribution Center Lead I, 09/2007 - 07/2008
Circle K Stores, Inc. Dunn, NC,
  • Demonstrated mastery of customer service call script within specified time frames.
  • Answered calls for Child Support card holders and also answered calls for EBT.
  • Enrollments for Social Security for debt cards.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Provided cross training and managed 4 staff members.
  • During down time processed child support payments verified dollar amount and submitted in a timely matter.
  • Advised top management on appropriate employee corrective actions.Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.
  • Supported four employees at all levels, including executive leadership.
CSR, 07/2006 - 04/2007
Help Usa Perryville, MD,
  • Answered phones processed orders and payments.
  • Developed rapport with the customer base by handling difficult issues with professionalism.Lead on and off-site customer support teams across multiple time zones.
  • Also trained new employees on the phone systems went over script with employees and procedures.
  • Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
Recreation Specialist, 05/2006 - 07/2006
Vca Antech, Inc. Alderwood, WA,
  • Recreation Assist.
  • Work with 6-7,11-12yrs old children in the Kid Quest summer Program.
  • Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
  • Maintained daily records of activities, behaviors, and meals.
  • Escorted children on outings and trips to local parks and zoos.
  • Upheld all CPR and Texas regulated certifications.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.
  • Planned and led games, reading and activities for groups of 25 children.
CSR, 12/2005 - 03/2006
Vca Antech, Inc. Aledo, TX,
  • Photographed Babies first pictures in hospital.
  • Visited new mothers that just delivered baby or babies.
  • Processed payments and submitted picture orders.
  • Pay was based on everyday sales.
PCP, 02/2005 - 09/2005
The Children's Shelter City, STATE,
  • Cared for children that were placed in the infant shelter.
  • Established and maintained a safe play environment for the children.
  • Made nutritious snacks and meals for 45 children.
  • Trained in Epi-Pen and allergic reaction emergency procedures.
  • Completed morning classroom and play area opening duties.
  • Frequently substituted in office and classroom areas.Monitored supply and material inventory.
  • Sanitized all toys and play areas daily.
  • Recorded daily activities and procedures during the shelter.
CSR, 10/2004 - 01/2005
R&L Food Pizza Hut Call Center City, STATE,
  • Took phone orders for customers and placed them to the pizza hut locations.
PCP Assist Teacher, 05/2004 - 10/2004
Lapetite Academy City, STATE,
  • Assist teacher in the infant classroom.
  • Cared for infants made daily reports for parents.
  • 5 years infant care experience.
  • Completed morning classroom and play area opening duties.
  • Used crowd management techniques to create safe and secure childcare environment.
High School Diploma: Child Development, Expected in 2001
Healy Murphy Academy - San Antonio, TX
Status -

Child Development

Professional Affiliations

attention to detail, bus driver, call center, Cash handling, central point of contact, CPR, Client Relations, customer service, customer support, Data Collection, Data Entry, Email, faxes, General office duties, inventory, materials, meetings, access, Excel, mail, office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-tasking, neat, Organizational skills, Pen, phone systems, policies, knowledge of store, Quest, rapport, reading, receptionist, reception, sales, Scheduling, Self-starter, script, spreadsheets, teacher, team player, Telephone skills, management, transportation

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Resume Overview

School Attended

  • Healy Murphy Academy

Job Titles Held:

  • File Clerk
  • Bus Assistant
  • CSR
  • CSR Distribution Center Lead I
  • CSR
  • Recreation Specialist
  • CSR
  • PCP
  • CSR
  • PCP Assist Teacher


  • High School Diploma

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