Dedicated well rounded with experience leading activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. Principles, problems, and methods of public and business administration, including organization and personnel. Ability to: Think clearly and quickly and analyze and solve problems of organization and management; supervise the staff of an administrative office; establish and maintain cooperative working relationships; carry out assignments without detailed instructions; speak and write effectively. Demonstrated capacity for assuming increasing responsibility, originality, open-mindedness, and tact.
Skills
Improving operations
Monitoring field personnel
Service planning
Processing orders
Delegating work
Critical thinker
Customer relationship management
Training new hires
Leadership
Analytical
Computer skills
Coordinating urgent deliveries
Problem resolution
Organization
Experience
11/2014 to Current
Feeder Dispatcher SpecialistOil-Dri – Blue Mountain, MS,
Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Answered customer requests with information about product availability, shipping information and status updates.
Reported delays, accidents or other traffic and transportation situations.
Oversaw investigation and resolution of customer and vendor issues.
Managed daily delivery and work schedules to maximize coverage.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Kept detailed and updated records of calls in physical and electronic databases.
Scheduled and dispatched over 100+ drivers with daily roadside assistance calls based on caller locations and available employees.
Supervised driver dispatching, route planning and vehicle tracking for over 300+ Feeder drivers.
Tracked all changes in computer system to keep records current and accurate.
Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
Trained over 100+ employees on accurate triaging and dispatching procedures while personally handling 100+ daily calls.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
09/2015 to 11/2015
Forklift OperatorSteris Corporation – Monroe, LA,
Pulled and prepared product for shipment to guarantee loads of exact quantity and product type.
Logged weight and destination production data in detailed daily logs for management review.
Communicated with team members to coordinate efficient and accurate movements.
Immediately reported any safety and quality issues to management.
Checked inbound and outbound products, inspected for damage and recorded product code dates.
Identified and troubleshot issues with equipment and completed basic repairs to restore functionality.
Noted and recorded receipt of materials on drivers' paperwork.
Documented all tally sheets, slot changes, shuttle transfers and other paperwork.
Acted as spotter to alert forklift driver if products were slipping or falling.
Completed routine post and pre-operation inspections of forklifts and other heavy equipment.
Sustained forklift functionality by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
Used equipment such as loaders, hand trucks, forklifts and cranes safely.
Contributed to profitability by training new employees on safe, efficient use of forklift equipment and through troubleshooting machines to maintain optimal performance and limit overtime cost.
Examined empty pallets for damage and moved pallets to proper storage areas.
Secured loads on pallets to minimize damage and worker injuries.
Consistently met deadlines for loading trailers to meet departure deadlines.
Filled out inspection logs at beginning of each shift.
Rotated stock and cleared sales floor of debris.
Recorded count and condition of all cargo received.
06/2014 to 10/2014
CNC MachinistTSC Staffing – City, STATE,
Observed machines for proper functioning and made adjustments to meet specifications and complete work orders on-time and under budget.
Monitored and adjusted processes or equipment to improve quality and productivity.
Adjusted offsets daily based on work orders and changing production needs.
Performed routine maintenance on machines and monitored usage to reduce parts breakdown.
Loaded and unloaded machines to prevent expensive equipment issues.
Worked from layout and work order, created programs and set up machines to produce required parts.
Fabricated various parts using multiple machines at once.
Adhered closely to equipment safety practices to reduce accidents.
Developed solutions to wide range of complex technical problems to meet organizational objectives and deadlines.
Set-up and operated lathes, mills and grinders to cut raw materials.
Set up, adjusted or operated basic or specialized machine tools to support precision machining operations.
Supported inventory longevity by building and maintaining equipment to promote effective mechanical and safety usage.
Operated hand tools, drill presses, riveting machines and tap burners to safely produce projects.
Fabricated tools, jigs and fixtures to meet manufacturing and engineering needs.
Selected appropriate speeds and feeds according to metal type and finish specifications.
Streamlined operational efficiencies by maintaining injection molding machines, dies, robotic bottle packing machines and vacuum and casting furnaces.
Increased equipment lifespans by incorporating thorough preventive and corrective maintenance processes.
Measured and marked dimensions and reference points to meet precise specifications.
Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
Sustained safety protocol, including lock out and tag out, by properly and cost-effectively using equipment and materials.
Elevated customer satisfaction ratings by troubleshooting issues for speedy resolution.
Operated electrical discharge machines to build and repair injection molds.
Produced quality work by leveraging welding techniques, engineering requirements and metallurgy knowledge.
Hydrostatically tested and performed chipping and cleaning duties.
Monitored feed and speed of machines during machining process to report problems and required repairs.
09/2012 to 11/2013
Railroad Grounds ManQuality Terminal Services – City, STATE,
· Worked Safely in construction/field environment following safety rules and carrying out the work in a manner that promotes a safe environment.
Drilled holes through rails for insertion of bolts using power drill.
Operated track-wrench machine to tighten and loosen bolts at rail joints
Skills using power tools and hydraulic equipment, including portable grinders, rail saws, spike puller, Track-wrench machine, power drills.
Education and Training
Expected in 05/1996
High School Diploma: Oscar Dean Wyatt High School - Fort Worth, GPA:
Expected in
: Wiley College - Marshall, TX GPA:
Honor Roll Spring/Fall 1997-2002
Kappa Alpha Psi Member
Expected in 05/2015
Certification : CNC/Advanced Material Repair Tarrant County College District - Fort Worth, TX GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
