, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Care/Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Moved pallets and packing material to designated vacant storage areas for operational safety.
Informed management immediately of sorting issues, conveyor problems and safety concerns.
Functioned comfortably at heights, including catwalks, ladders and man-lifts.
Performed well during first, second and third shift rotations.
Over Night Stocker, 08/2014 to 08/2016 Walmart – City, STATE,
Unloaded arriving product stock and moved to store display areas.
Supported promotional plans by updating signage with price changes.
Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
Moved and lifted heavy loads of merchandise using pallet jack equipment.
Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
Verified invoices against delivered merchandise to check shipment accuracy.
Stocked pallets throughout shift to keep warehouse clean, maintained, and organized.
Participated in year-end inventory and cycle counts.
Customer Service-Care Lead/Supervisor, 08/2005 to 02/2012 Hawaii Staffing Agency – City, STATE,
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Monitored compliance risks while adhering to safety protocols.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Managed department call volume of 50 plus calls per day and coordinated department schedules to maximize coverage during peak hours.
Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Trained and mentored new team members to promote productivity, accuracy, and friendly costumer service.
Coached staff on strategies to enhance performance and improve customer relations.
Education
High School Diploma: , Expected in 06/1997 Waipahu High School - Waipahu, HI GPA:
Accomplishments
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Share a link to a file
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