LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer Care/Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Handling and sorting mail, shipping and recieving
  • Postal law proficiency
  • Post office operations
  • Workplace safety
  • Answering multi-line phone systems
  • Organized meetings, calenders, filing reports, invoicing
  • MS Word, Excel, Outlook collaborate, with different departments work on Power Point Presentations, data entry
  • Cash register operation
  • Receptionist, Front office, and Secretarial lead
  • Email software
Work History
FC Sortation Associate, 10/2017 to Present
H-E-BLaredo, TX,
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Sorted packages into delivery routes by factors such as size,weight, and destination.
  • Met demanding performance targets by working efficiently up backing up fulfillment team members.
  • Pallet jack, Order picker/picking, reach truck, delivery driver experience, RF scanner.
  • Warehouse management
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Informed management immediately of sorting issues, conveyor problems and safety concerns.
  • Functioned comfortably at heights, including catwalks, ladders and man-lifts.
  • Performed well during first, second and third shift rotations.
Over Night Stocker, 08/2014 to 08/2016
WalmartCity, STATE,
  • Unloaded arriving product stock and moved to store display areas.
  • Supported promotional plans by updating signage with price changes.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Moved and lifted heavy loads of merchandise using pallet jack equipment.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Stocked pallets throughout shift to keep warehouse clean, maintained, and organized.
  • Participated in year-end inventory and cycle counts.
Customer Service-Care Lead/Supervisor, 08/2005 to 02/2012
Hawaii Staffing AgencyCity, STATE,
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Monitored compliance risks while adhering to safety protocols.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Managed department call volume of 50 plus calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Trained and mentored new team members to promote productivity, accuracy, and friendly costumer service.
  • Coached staff on strategies to enhance performance and improve customer relations.
Education
High School Diploma: , Expected in 06/1997
Waipahu High School - Waipahu, HI
GPA:
Accomplishments
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  • On dropbox.com 1.
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  • Continued home Collaborate on presentations and docs — without emailing files back and forth.
  • Just create a shared folder and add other people to it.
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Affiliations

Member of The Father's House Church

Certifications

Certified Trainer

Promotion to Supervisor in Customer Care

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Resume Overview

School Attended

  • Waipahu High School

Job Titles Held:

  • FC Sortation Associate
  • Over Night Stocker
  • Customer Service-Care Lead/Supervisor

Degrees

  • High School Diploma

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