fc associate pt resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Driven and decisive Human Resources Operation Manager offering 15+ years of experience managing Operations, human resources teams to deliver compliance, personnel communication and workforce programs. with background leading department activities and programs. Propelled and managed policies, procedures, offerings and employee relations. Monitored current trends and new developments in compensation and benefits to devise improvements. Flexible and focused with expertise in Employment Laws, recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.

Proactive and bilingual Director of Human Resources touting expertise in all areas of HR management. Proven track record of success in creating robust employee manuals, maintaining compliance with employment laws and improving employee relations. Excited to bring transformative leadership to growing organization. Fully bilingual English and Spanish.

  • HRIS software PeopleSoft SAP/ ADP / PAYCHEX
  • FMLA / ADA / EEO / WC administration
  • Training and leadership development
  • Human resources operations
  • Recruitment and hiring
  • Employee handbook development
  • Employee relations
  • HR policy/procedure development
  • Workplace diversity cultivation
  • Payroll and benefits administration
  • Performance management
  • Multi-site operations
  • Business Administration
  • Policies and procedures implementation
  • Data evaluation
  • Customer relationship management
09/2019 to Current FC Associate (PT) The Mentor Network | Wichita Falls, TX,
  • Manages the outbound shipments for the Companys’ high volume customers.
  • Responsible for directing Receiving, Sorting, Problem Solve and Packing for HQS (High Quantity Shipments).
  • Primary contact with managers for all communications and issues/inquiries with respect to the HQS division.
  • Proficient in the outbound support and problem solve hub (“PS”), such as keeping shipping deadlines (CPTs), inventory tracking, damage processing and reporting.
  • Train and mentor new associates on responsible and customer-focused receiving, picking, sorting and packing functions and report progress to supervisor.
  • Licensed Sorter.
  • Accomplishments: Responsible for blueprinting and organizing the physical move for the HQS department. Management only authorized a 3 hour freeze in operations so planning, pre problem solving and physical move had to be extremely well organized in advance. I was person in charge for making various departments (such as IT, Safety/WHS and Maintenance) work effectively and successful during this time window
  • Accomplishments: Per managers request I made a blueprint of the complete HQS operations with 20+ workflow improvements. Manager successfully presented to FC Regional Manager for possible presentation to Amazon HQ.
  • Accomplishments: Co-winner of AFE1 Associate of the Quarter, and was invited of a Q&A with top management.
12/2018 to Current Human Resources Operations Manager (PT/Virtual)) Maximus, Inc. | Manchester, KY,
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Maintained Workers Compensation and OSHA logs
  • Responsible for the administration of benefits such as Medical, dental, vision, STD, LTD, Cobra, Life Insurance, Legal, Voluntary plans, FMLA, LOA and wellness program
  • Complied with local, state and federal laws and established organizational standards.
  • Administered workers' compensation program covering injured employees.
  • Created and implemented incentive program for hiring and retaining of employees.
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
  • Conducted training for managers and supervisors in conflict resolution and employee management skills.
  • Prepared and administered annual department budget.
  • Supervised employee hiring, selection and disciplining procedures.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Responsible for ensuring all proper Federal, State and Local Laws are applied
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
  • Liaised with cross-functional teams to develop product positioning strategies.
  • FLUENT in English and Spanish,
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
06/2008 to 12/2018 Human Resources Operations Manager 8B8 (USA), INC | City, STATE,
  • Recruited to lead the HR operations in Americas for this European import luxury goods organization
  • Provided HR support and assistance to 250 employees in the U.S and the Latin American region with responsibility over four locations, Mexico, Colombia, Brazil and Miami offices, on all related to policy interpretation, career advancement, coaching and development, recruitment of talent, employee relations and other on a daily basis
  • Lead a top U.S
  • Team of eight and a 12-member European team
  • Set organizational policy and develop rigorous performance expectations in alignment to the corporate group’s business objectives
  • Report ongoing progress to the Board of Directors of European owners
  • Key Accomplishments:
  • Attracted and hired exceptional managers and then organized teams across three continents
  • Maximized operations through strategic outsourcing; realized a savings of 70% and gained greater flexibility and a competitive edge
  • Employed contractors to cut back office support expense
  • Saved the organization $15,000 in shipping service expense and $40,000 in software/hardware configurations costs by researching shipping rates and vendors to identify the most competitive pricing
  • Streamlined the back-end ordering system, which significantly improved customer service, cut 45 minutes of daily processing, and enhanced update-processing systems from once a day to real time
  • Automated order processing and customer order notification; shifted from a four-step manual operation to a completely automated process
  • Operations Achievements:
  • Developed short/long-term strategies to maximize sales, product marketing, public relations, brand development/global brand consistency, and market/Web presence
  • Oversaw implementation through a top team
  • Operations Achievements: (contd.)
  • Designed and instituted the international logistical infrastructure
  • Ensured a competitive edge by gaining an in-depth knowledge of each country’s distribution, import, tax, and sales tax requirements
  • Provided economic and secure shipping and guaranteed speedy delivery
  • Built business relationships and negotiated with foreign buyers
  • Cultivated strategic relationships with distributors and customers
  • Created and implemented the marketing strategy and met budget forecasts annually
  • Devised all public relations strategies and global Web site content/messaging
  • Planned and executed launch of all new products
  • Established a new sales channel and sold old inventory anonymously through non-traditional channels as eBay.
  • Created and updated personnel files by entering information in HRIS.
  • Coordinated workers' compensation insurance and managed claims.
  • Trained managers and staff on HR best practices and protocols to reduce process lags.
  • Held exit interviews and documented information discussed with employees.
  • Formulated corrective action plan through analysis of management feedback and consultation with employee.
  • Created compensation and benefits structures to align with market conditions and budget demands.
  • Monitored company costs and presented budget forecasts for each quarter.
  • Developed and implemented accounting, financial and operational systems.
  • Prepared year-end financial statements, and developed year-end audit book for CPA firm to reduce and control audit costs.
  • Created executive analysis reports highlighting business issues, potential risks and profit opportunities.
  • Assigned tasks and evaluated employee performance.
  • Supervised employee hiring, selection and disciplining procedures.
  • Monitored organizational compliance with federal, state and local policies and regulations.
  • Implemented procedures to improve occupational health and safety.
  • Identified staffing and recruiting needs while applying best practices for talent management.
  • Maintained knowledge of regulatory changes, new trends and employment laws.
  • Conducted training for managers and supervisors in conflict resolution and employee management skills.
  • Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
  • Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Developed organizational filing systems for correspondence, communications, records and reports.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Administered payroll, retirement-plan contribution tracking and health and welfare outsourcing.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Advised managers on organizational policy matters and recommend changes.
02/2006 to 06/2008 Human Resources Generalist 8B8 (USA), INC. | City, STATE,
  • Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
  • Conducted background checks, reference checks and employment verification.
  • Researched employee relations issues and conducted meetings with employees and supervisors.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Engaged in data collection, identifying organizational needs and development solutions.
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Improved employee engagement and moral by developing wellness programs for employees and enforcing positivity guidelines.
  • Created and modified job descriptions within all departments.
  • Organized employee schedules, department phone lists and business card orders.
  • Audited job postings for old, pending, on-hold and draft positions.
  • Facilitated talent acquisition, becoming instrumental in building and retaining high-caliber teams.
  • Engaged in operations analysis, needs assessment and process mapping to optimize departmental structures and leadership.
  • Implemented controls to promote diversity in hiring process.
Education and Training
Expected in to to Project Management Pro (Step 8) | IEV – INSTITUTO EDUCACION VIRTUAL, Bogota, Colombia, GPA:
Expected in to to MBA | IHM Business Management, Development Economics, Development IHM BUSINESS SCHOOL, Stockholm, Sweden, GPA:
Expected in to to B.S | Business Administration And Management STOCKHOLMS UNIVERSITET, Sweden, GPA:
Expected in to to Economics | Marketing FRANS SHARTAUS HANDELSINSTITUT, Stockholm, Sweden, GPA:
Project Management - Quality Control, IEV Institute Project Management - Risk Management, IEV Institute Project Management - Costs & Budget, IEV Institute Google Certified, AdWords Google Certified, Analytics Brand Protection & ORM, Pineberry Academy International Trade Certification Program, The Swedish Export Council, Stockholm, Sweden State Certified Coffee Quality Expert, IBC, Brazil
Full Professional
Native/ Bilingual
Native/ Bilingual
  • Created highly effective new Wellness Program that significantly impacted efficiency and improved operations.
  • Led team to achieve best Location, earning recognition from upper management and financial reward.
  • Developed relationships with 500 new clients and typically exceeded sales goals by 80%

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Job Titles Held:

  • FC Associate (PT)
  • Human Resources Operations Manager (PT/Virtual))
  • Human Resources Operations Manager
  • Human Resources Generalist


  • Project Management Pro (Step 8)
  • MBA
  • B.S
  • Economics

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