- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
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Position: Process Assistant BO12
Results driven FC Process Guide and Smartpac/Singles Ambassador with a proven record to exceed goals and boost team rates. Able to simplify by diving deep into process to reduce barriers and conflict to increase efficiency and production for both, individual and team goals. Team player and leader who has a strong bias for action and ability to thrive and adapt in a fast paced work environment. Proficient in prioritizing and completing duties quickly, but flexible to multitask and maintain high standards while increasing work flow rates. Creative and resourceful problem solver who thrives to learn and improve. Communicates effectively with all organizational levels and enthusiastic about training and mentoring new Amazonian's to grow and develop team goals and deliver customer promise
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Thy Lynd Corporate – Porter, TX,
Process Guide and Singles/Smartpac Ambassador
Jam Clear Certified, Trained in smartpac, singles mix, singles smalls, slam, slam kick outs, and waterspider. Cross trained in AFE1 AFE2 pack and waterspider.
Process Guide
- Versatile, able to operate at all levels and dive deep to deliver results
- Leading team as Process Guide, group rates increased to 550 UPH by teaching improved training skills and growing morale
- Assist Supervisors and Process Assistants with additional tasks and responsibilities to accomplish team goals, improve processes, and maximize customer satisfaction
- As SP/SS Process Guide, successfully circumvent 300-700 CPT during sudden conveyor shutdown by taking initiative to help repair the conveyor, relocate packages and avoid backup in order to continue workflow processes and eliminate interruptions for other affected departments on numerous occasions
- Demonstrate self-reliance with actionable activities to meet and exceed workflow rates
- Keep teams on track by assigning, training, and performing activities to increase rates and with sharp focus on customer satisfaction
- Complete training audits, provide real time constructive feedback
- Continuously clear packages from conveyors to avoid excessive jams, always conscious of improving workflow and take initiative to problem solve and find innovative solutions
- Mechanical aptitude to learn and solve mechanical issues to maintain productivity and increase workflow
- Perform start-of-shift standup labor plan and hold team accountable to projected daily volume goals, discuss new updates, daily rates, and goals to bridge any volume misses, relay potential safety concerns
- Goal orientated, eager to learn and accept additional responsibilities to enhance and develop a long term thriving career with Amazon
- Strive for excellence so customers have the best Amazon experience and satisfaction
Singles/Smartpac Ambassador
- Motivate, train, and encourage associates to become successful Amazonian's both individually and in groups
- Excellent Smartpac/Singles Ambassador. Led Smartpac trainees to exceed expected rates with individual rates varying from 650 -800 UPH increasing overall group rate daily average to 550 UPH, an increase of 200 UPH
- Trainees continue to exceed company goals
- Execute team building exercises using games and chants to increase confidence, morale and to think big
- Teach smartpac trainees to quickly correct and clear mechanical/technical codes and change materials so teams can maintain high rates and resume packing
- Reduce safety incidents by training and teaching proper techniques, following SOPs and hazard identification to associates
Marriott International – Providence, RI,
- Managed 3 divisions; Repairs, Maintenance, and Cleaning
- Managed activities of 35 vendors completing repairs and maintenance, while optimizing performance to meet or exceed deadlines
- Planned and implemented team projects to accomplish objectives for quick turnarounds during vacancy periods
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Scheduled and compiled maintenance and repair requests for contractors for bid proposals and approved subcontracts for services
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Managed progress of cleaning, repairs and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- Completed final move-out walk-throughs with tenants to identify any required repairs
- Employee leadership, training and coaching
- Built and maintained excellent customer and vendor relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Trained new hires and cross-trained for performance improvement
Loyal Order Of Moose Lodges – City, STATE,
- Improved team strength and morale by exhibiting steadfast leadership in high pressure situations
- Employed constructive criticism and executed solutions to resolve differences to optimize performance and profits
- Reduced health risks and safety hazards, implemented cleaning schedules to adhere to safety and health department standards
- Trained staff on bar practices, customer service standards and productivity strategies increasing monthly average sales by 9%
- Reduced labor costs 14% by analyzing employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections and licensing
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
- Improved relationships with restaurant vendors to facilitate effective inventory management and implement cost controls
Assistant Bar Manager 02/2015 thru 05/2016
Promoted to Bar Manager in May of 2016
- Balanced daily registers and generated sales reports to support financial and administrative objectives
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs in a fast paced environment
- Checked ID cards and verified bar guests were of legal age.
- Enhanced sales by promoting seasonal products and assisting with creative menu selections
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Maintained high standards of customer service by staying up to date on bar and menu options and providing recommendations for guests
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
Moorpark High School - Moorpark, CA
Member and Volunteer at The Women of the Moose, established in 1913, a unit of Moose International. Our members work in harmony with the members of the Loyal Order of Moose to provide a helping hand to those in need. The Women of the Moose provides social, educational and community service opportunities to its members, children and seniors.
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School Attended
- Moorpark High School
Job Titles Held:
- FC Associate-OB-Singles
- Property Manager
- Bar Manager
Degrees
- GED
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