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fc associate i l1 resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Reliable Fulfillment Associate with highly flexible availability and excellent workplace focus. First-rate skills in problem solving and inventory management, merchandise location and shipment preparation. Disciplined and hardworking professional with strong multitasking abilities. Offering 33 years of related experience.

Skills
  • Customer service
  • Project management
  • Package verification
  • Order picking abilities
  • Problem solving
  • Human resources
  • Data evaluation
  • Employee coaching
  • Shipping and receiving understanding
  • Inventory tracking
  • Audit counts
  • RF scanning devices
  • Workload priorities
  • Dependable and reliable
  • Adaptive team player
  • Mentoring and training
Education and Training
Ivy Tech Community College of Indiana Indianapolis, IN Expected in : Accounting - GPA :
Experience
Bmi Hospitality Management - FC Associate I, L1
Poulsbo, WA, 02/2021 - Current
  • Trained and mentored new associates on receiving, stowing, and decanting, and reported progress back to learning and supervisors.
  • Received merchandise into warehouse, relocated and or allocated products being moved to designated areas with PIT, or pallet jack to be processed with speed and precision.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Filled orders according to defined standards using standard picking system.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Located merchandise from shelves and storage areas to fill orders.
  • Verified items correctly matched to sales check for packing and shipment.
  • Evaluated merchandise condition and accounted for items in system.
  • Checked team member performance and quality of work against established standards.
  • Reviewed team safety behaviors and individual personal protective equipment.
  • Provided responsive multi-channeled technical support and utilized live chat to reduce overhead costs and increase productivity.
Charlie Brown's - Server
City, STATE, 12/2017 - 02/2020
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Lowe's Home Improvement - Commercial Sales CSR
City, STATE, 05/2013 - 11/2017
  • Answered related questions and discussed product offerings with prospective customers to meet unique needs.
  • Fostered strong relationships with current and prospective clients to maintain client retention.
  • Built trusted partnerships through open and interactive communication to earn positive customer feedback.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Strengthened customer retention by offering discount options.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Excelled in exceeding daily credit card application goals.
  • Navigated computer system to look up customer information and update policies.
  • Asked probing questions and offered solutions to resolve customer issues.
Dr. Pepper Snapple Group, 7UP - Reset Coordinator; Outside Sales
City, STATE, -
  • Created planograms and schematics to serve company policy and customer expectations.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Communicated and coordinated planogram execution with store management.
  • Conferred with production, sales and shipping personnel to expedite or trace shipments.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Maintained schedule of class assignments to meet deadlines.
  • Managed inventory by performing physical counts, identifying variances and reconciling records.
  • Reviewed work quality of trainees and returned inferior work for correction when necessary.
  • Created individualized training programs geared towards specific employee deficits.
  • Gave constructive feedback to clearly communicate ideas and concepts.
  • Analyzed and identified company objectives and made recommendations for continuous education and training programs.

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Resume Overview

School Attended

  • Ivy Tech Community College of Indiana

Job Titles Held:

  • FC Associate I, L1
  • Server
  • Commercial Sales CSR
  • Reset Coordinator; Outside Sales

Degrees

  • Some College (No Degree)

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