FC Associate I Resume Example
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FC ASSOCIATE I
Summary
Motivated FC Associate with [3] years of diverse and fast-paced fulfillment center experience. Customer-focused and detail-oriented dynamo with boundless energy to drive quick and accurate order delivery. Proficient at receiving, picking and packing operations and at training new associates for superior service.
Skills
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Experience
January 2018 to Current
KrogerBluffton , SCFC Associate I
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system, allowing clear stock tracking and efficient customer order fulfillment.
- Mastered complete production flow to allow effective service anywhere, troubleshot flow or machinery issues and strictly adhered to safety, quality and production standards.
- Trained and mentored new associates on responsible and customer-focused receiving, picking and packing functions and reported progress to supervisor.
- Delivered products, as member of picking team, to next stage of process quickly and accurately and kept customer products flowing and warehouse humming.
- Loaded and unloaded trucks, contacted suppliers for estimated arrival time, stocked and organized products to prepare for customer orders and picked and packed orders.
- Used RF scanner to pick items from bins and complete orders.
- Palletized merchandise for easy movement to sales floor locations.
- Stocked and rotated products, supplies and paper goods.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Handled all delegated tasks, including [Task] and [Task].
- Recognized by management for providing exceptional customer service.
- Completed [Type] project resulting in [Result].
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
- Packaged items with appropriate materials to prevent damage during shipping.
April 2015 to November 2019
Ralph LaurenMyrtle Beach , SCGrocery Store Manager
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Planned and updated work schedules for optimal coverage of expected business needs.
- Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
- Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
- Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Saved costs, effectively negotiating vendor pricing contracts to increase savings.
- Increased store sales [Number]% by cross-selling complementary items.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Checked inventory system to locate items at other stores, improving sales rates [Number]%.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
January 2013 to November 2017
WalmartCity , STATEDepartment Manager
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Assessed, optimized and elevated operations to target current and expected demands.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Balanced workloads to meet targets without overtaxing employees.
Education and Training
June 2012
Alhambra High School
City, State
High School Diploma
City, State
High School Diploma
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Resume Overview
School Attended
- Alhambra High School
Job Titles Held:
- FC Associate I
- Grocery Store Manager
- Department Manager
Degrees
- High School Diploma
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