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FC Associate I Resume Example

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FC ASSOCIATE I
Summary

Motivated FC Associate with [3] years of diverse and fast-paced fulfillment center experience. Customer-focused and detail-oriented dynamo with boundless energy to drive quick and accurate order delivery. Proficient at receiving, picking and packing operations and at training new associates for superior service.

Skills
  • Associated Press style proficiency
  • Microsoft Certified Solutions Associate (MCSA): [Name of Microsoft technology]
  • CISCO Certified Network Associate (CCNA)
  • Microsoft Certified Solutions Associate (MCSA) Certificate
  • VFC compliance
  • Proficient in FCC standards
  • Sales Associate of the Month Award
  • Profit and loss accountability
  • Helpdesk technical assistance
  • Communication and presentation
  • Strategic marketing management
  • Placing crowns
  • Pulpectomy expertise
  • Special operations capabilities
  • Interviewing witnesses
  • Advertising and marketing
Experience
January 2018 to Current
AmazonEtna, OHFC Associate I
  • Scanned incoming products with radio-frequency scanners and entered products into inventory management system, allowing clear stock tracking and efficient customer order fulfillment.
  • Mastered complete production flow to allow effective service anywhere, troubleshot flow or machinery issues and strictly adhered to safety, quality and production standards.
  • Trained and mentored new associates on responsible and customer-focused receiving, picking and packing functions and reported progress to supervisor.
  • Delivered products, as member of picking team, to next stage of process quickly and accurately and kept customer products flowing and warehouse humming.
  • Loaded and unloaded trucks, contacted suppliers for estimated arrival time, stocked and organized products to prepare for customer orders and picked and packed orders.
  • Used RF scanner to pick items from bins and complete orders.
  • Palletized merchandise for easy movement to sales floor locations.
  • Stocked and rotated products, supplies and paper goods.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Handled all delegated tasks, including [Task] and [Task].
  • Recognized by management for providing exceptional customer service.
  • Completed [Type] project resulting in [Result].
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Packaged items with appropriate materials to prevent damage during shipping.
April 2015 to November 2019
Everest international Mart Reynoldsburg, OHGrocery Store Manager
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Planned and updated work schedules for optimal coverage of expected business needs.
  • Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
  • Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.
  • Increased store sales [Number]% by cross-selling complementary items.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Checked inventory system to locate items at other stores, improving sales rates [Number]%.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
January 2013 to November 2017
WalmartColumbus , OHDepartment Manager
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Balanced workloads to meet targets without overtaxing employees.
Education and Training
June 2012
Alhambra High School
Phoenix, AZ
High School Diploma
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Resume Overview

Companies Worked For:

  • Amazon
  • Everest international Mart
  • Walmart

School Attended

  • Alhambra High School

Job Titles Held:

  • FC Associate I
  • Grocery Store Manager
  • Department Manager

Degrees

  • High School Diploma

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