Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Motivated FC Associate with [3] years of diverse and fast-paced fulfillment center experience. Customer-focused and detail-oriented dynamo with boundless energy to drive quick and accurate order delivery. Proficient at receiving, picking and packing operations and at training new associates for superior service.
Skills
Associated Press style proficiency
Microsoft Certified Solutions Associate (MCSA): [Name of Microsoft technology]
CISCO Certified Network Associate (CCNA)
Microsoft Certified Solutions Associate (MCSA) Certificate
VFC compliance
Proficient in FCC standards
Sales Associate of the Month Award
Profit and loss accountability
Helpdesk technical assistance
Communication and presentation
Strategic marketing management
Placing crowns
Pulpectomy expertise
Special operations capabilities
Interviewing witnesses
Advertising and marketing
Experience
01/2018 to Current
FC Associate IKroger – Bluffton, SC,
Scanned incoming products with radio-frequency scanners and entered products into inventory management system, allowing clear stock tracking and efficient customer order fulfillment.
Mastered complete production flow to allow effective service anywhere, troubleshot flow or machinery issues and strictly adhered to safety, quality and production standards.
Trained and mentored new associates on responsible and customer-focused receiving, picking and packing functions and reported progress to supervisor.
Delivered products, as member of picking team, to next stage of process quickly and accurately and kept customer products flowing and warehouse humming.
Loaded and unloaded trucks, contacted suppliers for estimated arrival time, stocked and organized products to prepare for customer orders and picked and packed orders.
Used RF scanner to pick items from bins and complete orders.
Palletized merchandise for easy movement to sales floor locations.
Stocked and rotated products, supplies and paper goods.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Handled all delegated tasks, including [Task] and [Task].
Recognized by management for providing exceptional customer service.
Completed [Type] project resulting in [Result].
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems.
Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Packaged items with appropriate materials to prevent damage during shipping.
04/2015 to 11/2019
Grocery Store ManagerRalph Lauren – Myrtle Beach, SC,
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Planned and updated work schedules for optimal coverage of expected business needs.
Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Saved costs, effectively negotiating vendor pricing contracts to increase savings.
Increased store sales [Number]% by cross-selling complementary items.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Checked inventory system to locate items at other stores, improving sales rates [Number]%.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
01/2013 to 11/2017
Department ManagerWalmart – City, STATE,
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Assessed, optimized and elevated operations to target current and expected demands.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Enforced safety rules and other policies to protect employees and minimize company liability.
Balanced workloads to meet targets without overtaxing employees.
Education and Training
Expected in 06/2012
High School Diploma: Alhambra High School - Phoenix, AZ GPA:
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