LiveCareer-Resume

fc associate i resume example with 3+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dependable team player with solid background in fulfillment. Highly productive, organized and efficient with the stamina to stand or walk for long hours. Ready to teach and learn new things. Easy to communicate and understand in Spanish and English. Can multitasking while staying safe.

Skills
  • Shipping and receiving
  • Product packaging
  • Package verification
  • Safety methods
  • Loading and unloading
  • Adaptive team player
  • Store planning and display design
  • Trend monitoring
  • Product forecasting
  • Boxing and labeling
  • Merchandise stocking
  • Mentoring and training
  • Shipping oversight
  • Dependable and reliable
  • Inventory tracking
  • Workload priorities
  • Product organization
  • Heavy lifting
  • RF scanning devices
  • Merchandise restock
  • Vendor relations
  • Order picking abilities
  • Pallet jack experience
  • Order status updating
  • Product selection
  • Materials transport
  • Stockroom procedures
Experience
05/2021 to Current FC Associate I Evine | Saint Paul, MN,
  • Accomplished production goals by working with speed and accuracy.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Met trucks carrying incoming shipments, carefully unloaded merchandise and moved containers or pallets to staging locations.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Used pallet jacks, to move items throughout facility.
  • Loaded and unloaded trucks, stocked and organized products to prepare for customer orders.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Examined and inspected stock items for damage and reported findings to supervisors.
  • Noticed damaged products and removed from received shipments to be processed for refund or replacement.
  • Used pallet jacks safely and efficiently.
  • Identified unsafe materials within packages and notified proper personnel.
03/2020 to 03/2021 Garden Associate Cort Business Services | San Antonio, TX,
  • Watered and pruned plants according to specific needs for plant type.
  • Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
  • Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
  • Assisted with visual display maintenance, sign pricing and information changes and organization of garden center equipment.
  • Unloaded products from trucks and transported to appropriate garden center areas using pallet jacks and merchandiser wagon carts.
  • Documented inventory counts and reported to supervisor to identify shrink and damages.
  • Logged new inventory in system to document quantities received.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Communicated with customers about offerings, including policies, restrictions and refund policies.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
10/2020 to 11/2020 Call Center Agent Mi Familia Vota | City, STATE,
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Accurately documented calls and caller information in software and made updates to data.
  • Trained new employees on processes to promote productivity team-wide.
09/2015 to 03/2017 Delivery Driver OnTrac | City, STATE,
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Answered customer questions regarding shipments.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Operated and maintained pallet jacks.
  • Positioned blocks and ties around items to secure cargo during transit.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Educated new employees at orientation meetings.
  • Verified order details at distribution center and customer locations to prevent errors.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Obtained receipts or signatures for delivered goods, for services when required.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Checked delivery paperwork against loads, issued receipts and updated logs.
  • Prepared requested orders by pulling materials, packing boxes and placing packaged items in delivery staging area.
  • Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
  • Kept inventory areas clean, organized and free of safety hazards for maximum efficiency.
  • Converted physical documents via scanning into electronic files and images.
  • Utilized various scanning hardware, computer programs and applications to scan files and documents.
  • Completed diary logs to maintain accurate inventory levels.
  • Scan package with shipping label when delivering package.
Education and Training
Expected in 06/2012 High School Diploma | Arleta High School, Arleta, CA GPA:
Expected in 03/2013 Diploma | Beauty Academy of Esthetics And Cosmetology, San Fernando, CA GPA:

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Resume Overview

School Attended

  • Arleta High School
  • Academy of Esthetics And Cosmetology

Job Titles Held:

  • FC Associate I
  • Garden Associate
  • Call Center Agent
  • Delivery Driver

Degrees

  • High School Diploma
  • Diploma

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