Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Motivated FC Associate with 6 months of diverse and fast-paced fulfillment center experience. Customer-focused and detail-oriented dynamo with boundless energy to drive quick and accurate order delivery. Proficient at receiving, decanting and stowing operations and at training new associates for superior service.

  • Excellent Communication
  • Customer Service
  • Flexible Schedule
  • Invoice Verification
  • Detail Oriented
  • Safety Regulations Adherence
  • Fulfillment Processing
  • Teamwork and Collaboration
  • Loading and Unloading Vehicles
  • Sorting and Organizing
  • Merchandise Inspections
  • Heavy Lifting
  • Shipment Receiving
  • Order Accuracy
  • Safety Procedures
  • Attention to Detail
  • Recordkeeping and Documentation
  • Data Entry
  • Staff Training
  • Able to Lift 70 Pounds
  • Friendly and Courteous
  • Work Prioritization
  • Punctual and Reliable
  • Willing to Learn
  • Pallet Jack Experience
  • Team Leadership
FC Associate, 01/2022 to Current
Amazon.Com, Inc.Staten Island, NY,
  • Trained and mentored new associates on responsible and customer-focused receiving, decanting and safety functions and reported progress to supervisor.
  • Assisted on product flow, as member of Inbound dock team, to next stage of process quickly and accurately and kept customer products flowing and warehouse humming.
  • Received merchandise into warehouse, relocated products using Destuffer and pallet jacks and processed and shipped orders to customers with speed and precision.
  • Mastered complete production flow to allow effective service anywhere, troubleshot flow or machinery issues and strictly adhered to safety, quality and production standards.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Adhered closely to safety procedures in daily operations and reported hazards, close calls or accidents to management.
  • Demonstrated great teamwork skills with staff members involved in day-to-day process.
  • Identified high value pallets, estimated up to $750000 and reported to shift PA for safe and fast processing without any errors.
  • Increased team morale numerous times improving productivity by approximately 30%.
  • Coached associates on safety practices preventing close calls and accidents.
IT Support Consultant, 12/2021 to 01/2022
Yny ConsultingBrookline, MA,
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers with online billing, access and account issues.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Resolved record-breaking backlog of support tickets following major system malfunction.
Office Assistant, 02/2020 to 06/2020
Primrose SchoolOmaha, NE,
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Maintained business records by updating customer information.
  • Answered approximately 200 phone calls daily and pleasantly welcomed visitors to office.
  • Scheduled meetings and prepared conference rooms, sending calendar invitations and setting up space.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Drafted, proofread and edited professional business documents.
  • Resolved office equipment issues and scheduled service for advanced problems.
  • Assisted with event planning through meeting room preparation, catering arrangements and invitation distribution.
  • Collected and coded various documents to prepare for filing, storage and processing.
Education and Training
: Information Technology, Expected in 09/2022
StraighterLine - Online,
High School Diploma: , Expected in 06/2021
Sami Frasheri - Tirana, AL,
Native/ Bilingual
Native/ Bilingual

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Resume Overview

School Attended

  • StraighterLine
  • Sami Frasheri

Job Titles Held:

  • FC Associate
  • IT Support Consultant
  • Office Assistant


  • High School Diploma

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