Fc Associate resume example

Began working for Lowes Home Improvement in 2016 starting in the garden center where I:

• Restocked shelves with new plants each day and rotated stock for optimal appearance.
• Maintained plant health and attractiveness with proper sunlight, water and nutrition.
• Sought out customers to help and offered immediate assistance with locating items and making selections.

I was quickly moved to the paint department where I:

• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Listened to customer needs and desires to identify and recommend optimal products.

In 2019 I became the Paint Pro

• Maintained proactive media relations program by distributing news releases for placement, building strong relationships and monitoring all forms of media.
• Monitored and evaluated industry media coverage by managing social media platforms and contributing engaging articles to range of industry publications.
• Managed service projects from start to finish by finding partners, making detailed plans and executive projects.
• Gathered information on customer opinions and adjusted plans to capitalize on current trends.
• Worked with marketing department on branding strategies.

Working as a bar manager I:

• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
• Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
• Merged productivity initiatives while complying with restaurant policies and procedures.
• Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Checked ID cards and verified bar guests were of legal age.
• Improved customer service rankings by resolving issues quickly and accurately.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
• Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.

Began working at Ruby Tuesday in 2011

• Offered product samples, answered questions and helped customers find items.
• Assisted wait staff with timely food delivery and guest requests.
• Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
• Greeted customers and answered any questions.
• Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
• Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Engaged in suggestive selling and other sales techniques.
• Checked identification to enforce age regulations for alcoholic beverages.
• Prepared beverages and filled food orders for customers.