Fc Associate resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 100 pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating forklifts, pallet jacks and scanners.

Hardworking Fulfillment Associate proficient in fluid loading, damaged package assessments and team training. Excellent time management, problem-solving and listening skills.

  • Product selection
  • Order picking skills
  • Order execution
  • Shipping and receiving
  • Staff Scheduling
  • Physical stamina
  • Retail merchandising
  • Forklift safety and operation
  • Inventory management
  • Multitasking abilities
  • Compassion
  • Customer Service
  • Strategic Planning
  • Job inspections
  • Project Management
  • Verbal and written communication
  • Adaptability
Work History
FC Associate, 10/2020 to Current
Amazon.Com, Inc.Essex, MD,

I began working for Amazon on October 12 2020 in Pack Mix

  • Maintained clean and organized workspaces to uphold safety standards.
  • Inspected products and machines to maintain quality and efficiency.
  • Inspected finished products for quality and adherence to customer specifications.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.

The week after I started I became a learning ambassador

  • Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
  • Supported interaction between students during group work activities using guided conversation.
  • Created, collected and recorded data on student progress to determine next steps for student success.
  • Offered feedback to other providers to effectively address students' needs.
  • Collaborated with Learning Trainer to monitor progress of students and adjust instructional strategies to meet specific needs more efficiently.

I then became trained in SLAM

  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.

I also became trained in Smart Pack

  • Resolved wide range of problems, including missing merchandise, delivery cancellations, damaged merchandise and incomplete deliveries.
  • Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.

While in Smart Pack I learned to be a process guide

  • Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used Microsoft Word and other software tools to create documents and other communications.
Paint Pro, 09/2016 to 10/2020
Advance Auto PartsQueens, NY,

Began working for Lowes Home Improvement in 2016 starting in the garden center where I:

  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Maintained plant health and attractiveness with proper sunlight, water and nutrition.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.

I was quickly moved to the paint department where I:

  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Listened to customer needs and desires to identify and recommend optimal products.

In 2019 I became the Paint Pro

  • Maintained proactive media relations program by distributing news releases for placement, building strong relationships and monitoring all forms of media.
  • Monitored and evaluated industry media coverage by managing social media platforms and contributing engaging articles to range of industry publications.
  • Managed service projects from start to finish by finding partners, making detailed plans and executive projects.
  • Gathered information on customer opinions and adjusted plans to capitalize on current trends.
  • Worked with marketing department on branding strategies.
Bar Manager, 03/2016 to 10/2017
Bmi Hospitality ManagementEverett, WA,

Working as a bar manager I:

  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Merged productivity initiatives while complying with restaurant policies and procedures.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Checked ID cards and verified bar guests were of legal age.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
server/bartender , 04/2011 to 09/2015
Paradies Lagardère Travel RetailMoline, IL,

Began working at Ruby Tuesday in 2011

  • Offered product samples, answered questions and helped customers find items.
  • Assisted wait staff with timely food delivery and guest requests.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Greeted customers and answered any questions.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Engaged in suggestive selling and other sales techniques.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Prepared beverages and filled food orders for customers.
High School Diploma: , Expected in 06/2006
Jefferson High School - Shenandoah Junction, WV,
  • Member of ROTC for 4 years attended MCOLS (military cadet leadership school) for 3 of those years. Became a drill sergeant for 2 years.
  • Graduated with 3.8 GPA
  • Was enrolled in advanced physics
  • Took Calculus and Trigonometry

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Resume Overview

School Attended

  • Jefferson High School

Job Titles Held:

  • FC Associate
  • Paint Pro
  • Bar Manager
  • server/bartender


  • High School Diploma

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