Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Customer relations skills
Customer service
Sales processes
Product and Service Sales
Positive and upbeat
Sales expertise
Performance improvement
Team Leadership
Fully Bilingual in Spanish and English
Conflict Resolution
Efficient multi-tasker
Exceptional interpersonal communication
Consistently meet goals
Service recommendations
Payment Collection
Basic administrative knowledge
Work History
FC Associate, 08/2020 - Current Amazon.Com, Inc. – Corona, CA,
Evaluated merchandise for irregularities, flaws or damage prior to packing.
Maintained compliance with company safety policies and called violations to attention of management.
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Worked safely around moving machinery.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Maintained accurate inventory records to provide data for use in audits and completion of order requests
Performed inventory control, such as counting and stocking merchandise.
Checked packages and merchandise for damage and notified vendors.
Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Store Manager, 07/2015 - 12/2018 Department Of Defense – Troy, NY,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Submitted reports to senior management to aid in business decision-making and planning.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Managed day-to-day staffing and handled scheduling for all store employees.
Trained team members in successful strategies to meet operational and sales targets.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Answered product questions with up-to-date knowledge of sales and store promotions.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Delivered in-depth information on product features so customers could make educated decisions before purchase.
Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Rotated merchandise and displays to feature new products and promotions.
Managed inventory control, cash control and store opening and closing procedures.
Scheduling Specialist, 04/2013 - 07/2015 Baylor Scott & White Health – Leander, TX,
Established rapport with callers to build loyalty and support retention goals.
Provided detailed information about available services and requirements.
Acted as first point of contact and set appointments for prospective clients.
Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
Set appointments with salespeople and potential customers.
Established and maintained client rapport by utilizing quality customer service.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Addressed client inquiries and updated database information.
Entered daily data in computer systems and documented office activities.
Answered phone calls and answered questions from potential customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Educated customers on promotions to enhance sales.
Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
Achieved sales targets regularly with solid promotional and cross-selling skills.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Pursued opportunities to boost company profile with customers by providing exceptional support.
Tapped cultural knowledge and relationship-building skills to assist customers with explaining issues.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Associate Degree: Cosmetology, Expected in 06/2014 - Instituto De Banca Y Comercio - Fajardo, P.R., GPA:
Associate Degree: Montessori Assistant, Expected in 06/2013 - Instituto Nueva Escuela - Rio Piedras, PR GPA:
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