Zealous operations manager and effective leader who excels at process enhancement and analytical prudence to successfully cut costs, streamline operations and increase of productivity. 12 years of national account management experience leading international organizations to exceed profit goals and restructure of business lines. Excellent relationship builder, communicator and operation strategist.
Experienced Portfolio Manager
Portfolio Operations ManagerJun 2014 Canon - Solutions America － Gardena, CA
Coordinated and managed the operations of 9 accounts involved in facilities management, mail services, warehousing, and distribution of goods.
Monitored operational performance and implemented improvements.
Ensured quality of products and machinery.
Managed quality and quantity of employee productivity.
Provided technical support where necessary.
Reviewed financial statements and data.
Utilized financial data to improve profitability.
Prepared and controlled operational budgets.
Planned effective strategies for the financial well-being of the company.
Organized recruitment and placement of required staff.
Established organizational structures.
Delegated tasks and accountabilities.
Established work schedules.
Monitored and evaluated performances.
Liaison with top management and customer support.
Assisted in the development of strategic plans for operational activity.
Planned, supported and implemented sales and marketing activities.
District ManagerMay 2013 to Jun 2014 Goodwill Southern California － Los Angeles, CA
Successfully managed 20 stores & supervised staff of 50 plus direct reports.
Supervised & actively developed employees by providing leadership through effective retail store visits, objective goals, delegation, & product training.
Recruited, hired, coached & retained an engaged team through demonstrating initiatives & leading by example.
Created a culture within the work environment that exemplified high energy, opportunistic, team oriented accountability & professionalism.
Ensured proper administration of policy, practice, and procedure regarding travel, payroll, expense reporting and reimbursement, facilities management, information technology administration, etc.
Developed confidence & strong business relationships with governmental agencies to establish & promote brand advocacy.
Spearheaded cross-functional initiative to achieve increased profits by 20% in one year through restructure of business line.
Regional DirectorJan 2003 to Jan 2013 BCM － Los Angeles, CA
Responsible for the day-to day sales & departmental operations for northern America.
Supervised & actively developed district managers & employees by providing leadership through effective objective setting, delegation, amp; communication.
Conducted formal business reviews & midyear updates to executives at key account headquarters to review business objectives, progress against objectives & recommended actions to exceed goals, etc.
Worked closely with stakeholders & resources at all levels of accounts & organizations to build & maintain positive relationships, etc.
Directed the field of sales and marketing teams promoting brand advocacy through public relations & other demographic targeting opportunities.
BA, Business Management2016University of Phoenix － Los Angeles, CABusiness Management
Diploma, General EducationFresno High SchoolGeneral Education General Education
Portfolio account management, coaching, expense reporting, facilities management, Forecasting, functional, hiring, information technology, leadership, marketing, MS Office Professional, communicator, payroll, profit, progress, protocols, public relations, recruiting, retail, sales, strategist, Strategic, Supervising, Web Design
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