Executive Secretary Resume Example Port Authority Of New York & New Jersey

EXECUTIVE SECRETARY

Professional Summary

Friendly and hardworking [worker] with experience as cashier, bookkeeper, server, office assistant and executive secretary. Ensuring customer issues are resolved quickly to maintain efficiency. Organization and attention to detail when handling currency and supervising staff.

Work History

Port Authority Of New York & New Jersey. New York , NYExecutive Secretary | 08/2017 - 03/2020

Responded to emails and other correspondence to facilitate communication and enhance business processes.
Executed billing tasks and recorded information in company databases.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Promoted team productivity by keeping supplies organized and well-stocked.
Used QuickBooks to produce monthly invoices, reports and other deliverables.
Worked with senior management to initiate new projects and assist in various processes.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Completed weekly payroll for 8 employees.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.

Golfsuites. Lubbock , TXServer | 09/2016 - 05/2017

Consistently provided professional, friendly, and engaging service.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Prepared specialty deserts for customers including sundaes and cakes

Carter Lumber Inc. Kalkaska , MIBookkeeper | 08/2014 - 08/2016

Supervised and trained team of cashiers and service staff
Assist customers by providing information and resolving their complaints.
Process merchandise returns and exchanges.
Answer telephones, direct calls and take messages.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Instruct staff on how to handle difficult and complicated sales.
Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
Counted money in drawers at beginning and end of each shift.
Educated customers on promotions to enhance sales.
Maintained customer satisfaction while handling product returns quickly and professionally.
Handled approximately 100 daily credit and cash transactions for customers with accuracy and speed.
Requested official identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
Monitored self-checkout systems and provided assistance or intervention where required.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Prepared and served samples for customers, educated them on product and incresed sales
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Skills

Event planning
Bookkeeping
Business administration
Attention to detail
Time management

Customer service
Cash Handling
Organization
Catering
Food Safety

Education

Sunset Christian Academy05/2016High School Diploma

NC Outward Bound SchoolCity11/2019Leadership Semester

Problem Solving
Teamwork
Leadership
Communication
Empathy

Certifications

First Aid/CPR Certified

Resume Overview

School Attended

Sunset Christian Academy
NC Outward Bound School

Job Titles Held:

Executive Secretary
Server
Bookkeeper

Degrees

High School Diploma
Leadership Semester

Executive Secretary Resume Example

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