Jessica Claire
  • Montgomery Street, San Francisco, CA 9XXX5
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Proficient, highly motivated, and committed administrative assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Works well with high pressure situations and adapt easily to changing environments and demands.

  • Clerical Support
  • Scheduling
  • Inventory oversight
  • Typing 60 WPM
  • Microsoft Word,
  • Proficient in Word, Excel, PowerPoint, Outlook
  • Bilingual in Tagalog
  • Workflow Planning
  • Travel coordination
  • Project planning and organization
Work History
Executive Secretary, 11/2019 - Current
State Of Delaware Newark, DE,
  • Organized and updated schedules for Chief Nursing Office, Assitant CNO, and Chief Medical Officer with Microsoft Outlook.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Evaluated Sick Calls and Missed Meals trends to understand competitive environments and assess current strategies.
  • Produced monthly nursing reports using advanced Excel spreadsheet functions.
  • Compiled, tabulated, and reviewed housewide data to evaluate progression in clinical departments and addressed any gaps and barriers not meeting expectations
  • Updated executives on changing business needs by thoroughly documenting internal meetings.
  • Handled all scheduling for Chief Nursing Officer's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Accomplished special objectives and projects according to requests from executives.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Worked with Directors and Managers to coordinate and complete special projects for Nurse Leadership Council .
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Front Office Receptionist, Records Management, 01/2019 - 10/2019
Usa Vein Clinics Jacksonville, FL,
  • Managed Medical Records and resources for Chief Operating Officer.
  • Coordinate lunch meetings for MD and leadership.
  • Managed calendars for Business Office Manager.
  • Scheduled appointments, forwarded phone calls and completed prior authorizations on multi-line office phone.
  • Directed incoming calls to internal personnel, routing to best-qualified entity to respond to callers' needs.
  • Inputted patient data into Topaz system and updated client demographics to keep records current.
  • Wrote professional and error-free letters and other business documentation to support office needs.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Identified visitors' needs to offer solutions and information.
  • Conferred with other office locations to coordinate records and obtain patient documentation.
  • Managed front office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Maintained transaction security checking payment cards against identification.
  • Minimized errors in medical paperwork by checking terminology and complying with insurance policies through Availty and billing service.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Increased office efficiency by modernizing document organization systems and effectively implementing updated patient forms.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Combat Documentation Production Specialist, 07/2012 - 01/2015
U.S. Army City, STATE,
  • Managed Image Documentation and Publication for Brigadier General, Task Force Colonel, and Public Affair Officers.
  • Counseled with Joint Chief of Staff with subject matter expertise to enhance work environment and mission capabilities during Operation Enduring Freedom.
  • Advised Chief of Public Affairs on internal, media relations and community relations during OEF.
  • Directly assists Company commander and Non-Commissioned Officers in management of all documentation and production logistics.
  • Assisted in planning, administering, and monitoring resource requirements.
  • Performed clerical and administrative work in support of the company.
  • Coordinate up to SECRET level coverage to help identify requirements for VI products with Defense Imagery Management Operations Center, Defense Visual Information Distribution Services, and Joint Combat Camera Center.
  • Respond, process, coordinate, and track requests for combat missions generated by the command and other agencies.
  • Produced still and video documentation of Army operations during peacetime contingencies and combat missions.
  • Participated in logistical training procedures in accordance with military regulations.
  • Communicated urgent orders and directions effectively to team of personnel.
  • Served as mentor for new team members; provided information and aided in obtaining support services such as transportation, personal finances, healthcare, and housing resources.
  • Served in overseas contingency operations in support of global war on terror and Operation Enduring Freedom.
  • Operated and Managed Inventory log for documentation equipment worth $500k.
  • Review and maintain websites for 55th Signal Company, including social media: Facebook and Flickr.
  • Produce still imagery for use in base publications, audiovisual products and accessioning.
  • Documented and processed classified materials.
  • Met important deadlines in order to keep products newsworthy.
  • Published photos for articles on Department of Defense Website and
  • Awarded Army Commendation Medal for exhibiting dedication on duty while under hostile conditions; honorably discharged.
Medical Assistant, 08/2011 - 02/2012
Care Fertility City, STATE,
  • Managed Front and Back Office patient processing for Nurse Coordinators.
  • Coordinated back office schedule with Lead Medical Assistant and Office.
  • Assisted Physician with fertility-related surgeries and non-invasive procedures
  • Managed patient appointments and performed clerical duties, such as word processing, data entry, answering phones and filing
  • Prepared exam / treatment rooms and oversaw patient flow
  • Measured and recorded vital signs and performed phlebotomy; collected laboratory specimens and prepared for testing
  • Provided pre- and post-operative care such as dilation and curettage
  • Maintained inventory of office and medical supplies and instruments
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation
  • Collected histories, vitals and current complaints via patient interviews
  • Completed clinical procedures and gathered patient data for interpretation by a physician
  • Prepared blood and urine lab specimens for diagnostic evaluation
  • Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment
  • Prepped and draped patients in a sterile fashion
  • Prepared initial patient charts for admission
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
  • Escorted patients to examination rooms
  • Maintained detailed records of test results by entering data and patient information into computer
  • Obtained information about clients' medical history, drug history, complaints and allergies
  • Collected, organized and restocked supplies in all units
MBA: Health Administration, Expected in 05/2019
Brandman University - Ontario, CA,
Bachelor of Science: Health Services Management, Expected in 12/2017
University Of Maryland University College - Adelphi, MD
: Photography & Videography, Expected in 04/2013
Defense Information School - Meade, MD

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School Attended

  • Brandman University
  • University Of Maryland University College
  • Defense Information School

Job Titles Held:

  • Executive Secretary
  • Front Office Receptionist, Records Management
  • Combat Documentation Production Specialist
  • Medical Assistant


  • MBA
  • Bachelor of Science

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