Executive Office Manager resume example with 17+ years of experience
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Independent Executive Office Manager bringing expertise in staff hiring and training, recordkeeping and personnel management. Methodical and dependable professional with [Number]-year background controlling [Type] office operations. Proficient in [Software] and [Software].
Meticulous Office Manager with [Number] years of experience. Expert in [Type] office protocols and [Software] use with training in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting.
Experienced Office Management and Administration Professional with [Number] years of experience optimizing productivity, efficiency and service quality across various environments.
Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Self-motivated [Job Title] bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Certified [Area of certification] and [Job Title] versed in [Industry] administrative office management, related regulatory guidelines and [Skill]. Highly knowledgeable in areas of [Area of expertise] terminology and departmental payroll, budgeting and AP/AR activities. Skillful coordinator of staff, resources and daily operations. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study]. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.
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- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Managed contracts and price negotiations with vendors and service providers.
- Collaborated with leadership in policy decisions, fundraising and visibility of organization.
- Reviewed all departmental materials, correcting errors and making sure documents were ready for publication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Developed and enforced company policy and procedures relating to all phases of human resources activity.
- Analyzed and assessed job duties and responsibilities, applying quantitative analysis to classification and compensation studies.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Helped change organizational culture to overcome resistance to change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
- Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Provided human resource generalist guidance to managers and employees including talent management, payroll, FMLA, benefits, workers compensation, 401K and OSHA compliance.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and [Type] policies.
- Executed redesign of organizational structures to enhance team and leadership effectiveness through operational analysis, needs assessments and process mapping.
- Improved quality of hiring decisions by working with hiring managers in equitable recruitment efforts and by administering new comprehensive employment selection exams.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
- Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
- Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans.
- Developed company personnel policies, standard operating procedures and employee handbooks.
- Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
SUNY College of Agriculture And Technology At Cobleskill - Cobleskill, NY
- Society of Human Resource Management
- Licensed Notary Public in New York State
Board Member and Assistant Treasurer with the Marathon For A Better Life, a non-profit organization that assists persons with Cancer residing in Schoharie County.
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Resume Overview
School Attended
- SUNY College of Agriculture And Technology At Cobleskill
Job Titles Held:
- Executive Office Manager
- Medical Office Assistant
- Supervisor of Patient Access Services
Degrees
- Associate of Applied Science
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