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executive assistant to the executive office governance officer resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dynamic administrative professional with a high degree of professionalism, confidentiality and critical thinking ability with exceptional planning, coordination, and communication skills. Successful in establishing and maintaining relationships at all levels. Demonstrated ability to independently meet deadlines and perform work with elevated level of accuracy and strong attention to detail. Exceptional organizational skills including time-management, multi-tasking, and prioritizing in a fast-paced environment. Goal-oriented toward meeting long-term goals through daily organization. Dedicated to excellent customer service and team communication.

Skills
  • Travel Arrangement Coordination
  • Workflow Improvements
  • Correspondence and Memos
  • Executive Schedule Management
  • Records Management Databases
  • Bookkeeping and Basic Accounting
  • Administrative Oversight
  • Video Conferencing Software
  • Confidentiality and Discretion
  • Board of Directors Support
  • Goal Minded
Education
Keller Graduate School of Management Philadelphia, PA, Expected in 06/2010 MBA : Healthcare Administration - GPA :
Rutgers, The State University of New Jersey New Brunswick, NJ Expected in 10/2005 Bachelor of Arts : Sociology - GPA :
Accomplishments
  • Received the UMDNJ Credo in Action Award (9/2010)
  • Successfully implemented the Ingenious Med Mobile Charge Capture tool for the Rowan Medicine Faculty Practice Plan. (Served as Co-Project Manager).
  • Successfully merged two clinical offices, in the same building, into one office hence reducing overhead costs and increasing staff utilization.
  • Successfully implement a Patient Access Center in the Department of Medicine for the General Internal Medicine, Pulmonary, Neurology and Gastroenterology Divisions.
  • Created a staffing schedule across all divisions of the department to allow increased staff utilization.
  • Developed and implemented new work flows for daily operations.
  • Operational expenses have always been under budget.
Work History
Tosca - Executive Assistant To The Executive Office/Governance Officer
Omaha, NE, 08/2017 - Current
  • Provide high-level administrative support and assistance to Executive Office and other assigned leadership staff.
  • Perform advanced, diversified and confidential administrative duties requiring comprehensive experience, skills and knowledge of organizational and departmental policies, practices and activities.
  • Communicate routine information to staff on behalf of Executive Office.
  • Calendar management of multiple calendars.
  • Complete complex domestic and international travel arrangements, including visa applications.
  • Complete travel and expense reports and reconcile corporate credit card accounts.
  • Participate in departmental budgeting process.
  • Draft, edit and/or finalize correspondence, agendas, presentations, meeting minutes, reports and/or other documents.
  • Develop core-knowledge of corporate bylaws, board policies and procedures
  • Create and maintain repository for board actions, bylaws changes, board policies, procedures changes and board member profiles.
  • Provide administrative support during board and committee meetings which includes meeting minutes.
  • Maintain enterprise-wide calendar of major meetings and events.
  • Maintain department updates on employee intranet.
  • Update spreadsheets and create presentations to support executives.
  • Organize and coordinate conferences and monthly meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
Rowan University School Of Osteopathic Medicine - Operations Coordinator
City, STATE, 12/2014 - 12/2016
  • Planned and supervised overall daily operations of Department of Internal Medicine, including specialty divisions.
  • Responsible for all practice related activities involving personnel management, patient billing, facility issues, and implementation of department/office policies and procedures,
  • Ensured weekly missing charge report is reviewed and missing charges are input into billing system.
  • Built faculty schedules in IDX and tracked scheduling changes.
  • Maintained time and attendance records for staff.
  • Recommended actions pertaining to hiring, firing, promoting, and/or disciplining of employees and other personnel changes
  • Ensured proper staff coverage for all locations. Redirected staff as needed to increase efficiency and reduce costs.
  • Facilitated conflict resolution involving staff.
  • Prepared biweekly payroll.
  • Reviewed staff attendance to assure compliance with attendance policy monthly.
  • Ensured clinical office is maintained in a professional and orderly manner.
  • Demonstrated working knowledge of scheduling, billing, and electronic medical records systems to assist staff.
  • Generated monthly reports as directed and takes follow up actions as needed.
  • Served as primary contact person for security and answering services.
  • Facilitated services such as maintenance, equipment repairs, supplies and mail.
  • Ensured clinical office is maintained in a professional and orderly manner whereby appearance in clinical area is appropriately maintained and ensures staff appearance reflected professionalism.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Oversaw day-to-day operations of large teams across several sites.
  • Reviewed operations reports to understand numbers and trends
  • Provided direction and guidance to internal teams in order to achieve targets.
Rowan University School Of Osteopathic Medicine - Multiple Positions
City, STATE, 10/2010 - 08/2014
  • Acting Practice Supervisor, Department of Psychiatry (8/2014-12/2014) Duties were same as Operations Coordinator, above.
  • Manager, Patient Access Center, Faculty Practice Plan Administration (1/2014-12/2014) Responsible for overall planning and implementation of Patient Access Center (PAC) for centralized scheduling of faculty practice plan.
  • Administrator, Department of Family Medicine (5/2012- 1/2014) Worked closely with Department Chairs to provide administrative and operational leadership.
  • Administrator, Departments of Family Medicine, Pediatrics and OB/GYN (3/2011- 5/2012)
  • Principal Management Assistant, Department of Family Medicine (10/2000- 3/2011) (Commenced employment as Secretary II and received four reclassifications during this period.

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Resume Overview

School Attended

  • Keller Graduate School of Management
  • Rutgers, The State University of New Jersey

Job Titles Held:

  • Executive Assistant To The Executive Office/Governance Officer
  • Operations Coordinator
  • Multiple Positions

Degrees

  • MBA
  • Bachelor of Arts

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