Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Assistant Office Manager

Experienced Office Management and Administration Professional with over 20 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Business administration
  • Clear oral/written communication
  • Documentation and control
  • Expense Reporting
  • Organizational skills
  • Office management
  • Policy and Procedure Modification
  • Presentation design
  • SalesForce
Work History
06/2019 to Current Executive Assistant Office Manager Clean Capital | New York City, NY,
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.
  • Arranged corporate and office conferences for company employees and guests.
  • Developed organizational procedures and systems for office personnel, including filing, payroll and scheduling.
  • Organized international and domestic travel arrangements for staff members, including complex air, ground transfers, hotel and meeting arrangements.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Met challenging quotas for productivity and accuracy of work.
  • Administered yearly budget of $60K to manage office requirements such as service contracts, postage costs and supply replenishment.
03/2016 to 05/2019 Manager, Sales Business Development Programs CP Franchising LLC | City, STATE,
  • Cross-trained existing employees to maximize team agility and performance.
  • Demonstrated result-driven sales techniques to BD to grow sales by 38% within four weeks.
  • Analyzed and interpreted travel trends to facilitate franchisee travel offers.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Worked closely with Marketing to propel continuous improvements and strategically capitalized on current travel trends.
  • Increased sales by establishing goals and overseeing performance.
  • Enhanced commission initiatives while managing effective marketing campaigns.
01/2000 to 03/2016 Entrepreneur/Business Owner Travel Mgmt Solutions | City, STATE,
  • Managed high-volume clients with superior communication, attention to detail, and precise organization.
  • Secured critical information and maintained confidentiality for partners.
  • Created executive-level presentations to provide visualization and clear prospectus on new projects and cost demands.
  • Conducted travel management for partners and corporate sponsors.
  • Provided 24/7 support.
  • Trained staff in office policy in line with CEO's office culture while incorporating personality and customer convenience.
  • Presented new and updated account activity, negotiated client contracts to secure business.
  • Identified growth opportunities by networking and building relationships with potential customers.
  • Conducted weekly meetings to update staff training.
  • Communicate with customers for virtual appointments and meetings.
  • Provided synopsis of discussions to be proactive on project management.
  • Kept precise invoices and payment details for accounting purposes.
  • Established and developed a highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Created mobile work environment using cloud-based document management system and web-based accounting system.
  • Worked with CFO in annual bidding and renewal of employee benefits package.
  • Implemented new training programs for administrative personnel on office operations and the latest technologies.
  • Recruited, hired, trained, and supervised a staff of 14 and implemented a mentoring program that offered positive employee engagement.
06/2004 to 12/2014 Entrepreneur/Business Owner Music In M'Ocean Special Events | City, STATE,
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Planned and organized conventions, executive meetings, workshops, social events.
  • Create and execute requested CEU programs for medical, sales, and licensed professionals increasing participation 42% year to year.
  • Evaluated suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing, and public relations.
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as an industry leader.
  • Executed marketing programs and methodologies to increase customer loyalty.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Expected in Bachelor of Arts | Business Management Stony Brook University, Stony Brook, NY GPA:
Expected in Associate of Arts | Marketing and Sales Suffolk County Community College, Selden, NY GPA:

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School Attended

  • Stony Brook University
  • Suffolk County Community College

Job Titles Held:

  • Executive Assistant Office Manager
  • Manager, Sales Business Development Programs
  • Entrepreneur/Business Owner
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  • Bachelor of Arts
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