Highly motivated and positive Administrative Assistant and Customer Service professional, with advanced organizational and communication skills. Customer service master, offering admirable conflict resolution abilities. 13 years experience at deftly managing administrative/clerical office functions of the practice, while anticipating professional needs and proactively identifying and resolving problems. Provides clear, concrete answers and solutions and creates exceptional customer experience. Offering diplomatic and professional communication, strong time management and multitasking expertise.
Skills
Hard Skills:
CRM, Microsoft Excel, Word, Outlook, PowerPoint
Database Management
Calendar Management
Inventory and Supply Management
Soft Skills:
Outstanding written & verbal communication
Advanced Organization & Strategic Planning
Prioritization & Time Management
Research & Analysis
Detail Orientated
World Class Customer Service
Pronounced Leadership & Responsibility
Flexibility, Adaptability & Efficiency
Conflict response and resolution
Teamwork & Collaboration
Work History
EXECUTIVE ASSISTANT OFFICE MANAGER, 06/2018 - 02/2019 Clean Capital – New York City, NY,
Gatekeeper and Chief Executive Assistant to Superior General staff, demonstrating the capacity to provide comprehensive support with daily operational and administrative functions.
Managed all executive administrative functions, including extensive calendar management, correspondence, generating reports, editing and proofreading, domestic and international travel accommodations and expenditures, with focus on proper allocation of executive availability
Streamlined office operations; Negotiated new and existing contracts, simplified and/or eliminated unnecessary steps, modernized techniques, and challenged other approaches, which reduced office costs by approximately 62%
Seamlessly interacted with the Vocation Director to plan and complete special projects for "Men in Formation;" all projects were completed one week before the deadline to ensure time for review and improvement
Successfully coordinated and hosted numerous fundraising events, creating invitations, promotional materials, and selecting guest speakers
Oversaw office accounting functions such as AP/AR and to keep finances accurate and current
Initiated timely project management within budget constraints for multi-faceted problems concerning Provincial leaders
Developed a new and impressive office organization system, to keep facilities efficient, meticulous and professional
Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving
PRECERTIFICATION/MEDICAL REFERRAL SPECIALIST, 08/2017 - 06/2018 Aurora Health Care – City, STATE,
Tracked all pending authorizations to ensure timely resolution and avoid revenue loss
Processed eligibility and benefits verification and authorization requests
Followed up on denials, late payments, extensions and other special circumstances
Resolved discrepancies in insurance payments by collaborating with carriers
Reviewed 35 patient cases per week and verified insurance coverage information
Assured timely verification of insurance benefits prior to patient procedures or appointments
Made contact with insurance carriers to discuss policies and individual patient benefits
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
CCR III/ (Lead)/TRIAGE PAGING SPECIALIST, 12/2015 - 08/2017 Aurora Health Care – City, STATE,
Identified new ideas, products and/or features that improved customer satisfaction, reduced costs and kept product line in forefront of industry
Present excellent knowledge of EPIC and I3 computer software programs, thus utilizing this to provide all paging services to PCP's, respiratory therapists, or on call service technicians regarding patient's concern(s) or circumstances
Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients
Mentors and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements
LEAD CSR/SENIOR ADMINISTRATIVE ASSISTANT, 06/2006 - 12/2016 Signature Flight Support – City, STATE,
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
Coached new employees on administrative procedures, company policies and performance standards, thus increasing customer loyalty index by 56%
Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy
Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department, decreasing office costs by approximately 60%
Perform all standard and complex administrative, secretarial, and customer service functions; these include, but are not limited to: inventory/supply management, training/managing CRM database, performing all bookkeeping work, screening phone calls/voicemails, open, sort, and distribute incoming correspondence including mail, faxes and email, maintain multiple calendars via Outlook
6 year ACE (Aviation Career Education) LEADERSHIP AWARD; voted most influential mentor creating positive experience for college interns
7 year OUTSTANDING LEAD CSR AWARD; Chosen by General Managers', allowing opportunity to travel across U.S. to lead in major events such as Super Bowl, Final Four, NASCAR, Indianapolis 500, and several others
Education
Associate of Arts: , Expected in 2020 - Milwaukee Area Technical College - Milwaukee, WI, GPA:
Bachelor of Arts: Organizational Leadership/English, Expected in 2023 - Great Basin College - Online, GPA:
Projected online part-time candidate for Organizational Leadership major, with a minor in English: Language, Grammar, and Rhetoric writing
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