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Executive Assistant / Dispatch Resume Example

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EXECUTIVE ASSISTANT / DISPATCH
Summary

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Motivated Executive Assistant with 6 years of experience providing office support in the Service industry Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks . Self-motivated work ethic with ability to perform effectively with very little training in independent limited supervision or team environments.

Skills
  • Filing and data archiving
  • Accurate and detailed
  • Advanced clerical knowledge
  • Project planning
  • Excellent planner and coordinator
  • Business administration
  • Advanced MS Office Suite knowledge
  • Report analysis
  • 65 WPM typing speed
  • Compensation and benefits
  • Conflict management
  • Schedule & calendar planning
  • Self-directed
  • Resourceful
  • Performance improvement
  • Expense reporting
  • Budgeting
  • Mail handling
  • Results-oriented
  • Office management
  • Data entry
  • Dedicated team player
  • Invoice processing
  • Staff management
  • Strong interpersonal skills
  • Event planning
  • Confidential materials
  • Office administration
  • Financial services
  • Bookkeeping
  • Human Resources Management (HRM)
  • Extensive vocabulary
  • Administrative support
  • Report writing
  • Technical support
  • Proofreading
  • Pleasant demeanor
  • Employee training and development
  • Project management
  • Excellent communication skills
  • Critical thinker
  • Recruiting new employees
  • Vendor management
  • Maintaining and ordering office and Technicians truck supplies.
  • Manage purchase orders
  • Bi weekly expense and payroll
  • Support Executive management
  • Dispatch for profit
  • QuickBooks expert
  • AR/AP
  • Excel spreadsheets
  • Strong problem solver
  • Meticulous attention to detail
  • Time management
  • Self-starter
  • Customer service-oriented
Experience
Executive Assistant / Dispatch
Salt Lake City, UtahOne Hour Heating & Air Conditioning/Oct 2016 to Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Allocated executive tasks and managed complex calendars and administrative functions.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Managed in House contacts / membership monthly payments processing both credit card payments and Bank drafts (ACH) and maintained a record of periodic communication needed for priority contacts.
  • Transcribed minutes of meetings and executed meetings and events for company to support service and sales management teams.
  • Assisted senior management with major initiatives and projects including online reputation management and media marketing by working with competing providers to decide the best possible solution and researching local radio and media outlets to assist in the decision to advertise most effectively and cost effectively.
  • Used Quickbooks and Sucessware to produce monthly invoices, reports and payroll and other deliverables.
  • Worked collaboratively with executives throughout reviews,terminations offering assistance and clerical support.
  • Maintained daily appointment calendars for president and executive vice president.
  • Worked with Executive to coordinate and complete special projects for New customer program honoring Veterans .
  • Acted as point of contact for research and information gathering for City Building Permits and yearly business and contractor licensing for executive managers And the company.
  • Worked with senior management to initiate new projects and assist in various processes collaborating with the management team to initiate a marketing plan to honor Veterans and bring new customers to our membership program. (The Hero's Club)
  • Supplied sales and marketing support to sales force of 4 sales reps. Providing finance options and payment options.
  • Prepared presentations, materials and documentation for use by Service Manager in weekly meetings and engagements.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale By celebrating each employee birthday during Weekly meetings and planning our Year end party.
  • Processed invoices for market data subscriptions, continuing education and memberships, yearly reveals for Business license and Executives Contractors license.
  • Maintained confidential, administrative support to executive team and members of corporate directors.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Supported human resources department in recruiting, schedule, hiring, reviews,corrective concerns, and termination , collected and filed all required paperwork and legal employee documentation , time off requests. annual employee review process to manage performance merit increases.
  • Created appropriate documentation for senior leadership before meetings.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Compiled and analyzed sales and marketing reports for marketing executives and provided executive summaries.
  • Coordinated dealer visitations, company special events and other employee morale functions.
  • Implemented updated policies and practices for organization and monitored effect.
  • Reconciled and processed expense reports for 8 internal employees and management.
  • Assisted in coordinating implementation of policies and practices across organization.
  • Researched, proposed and implemented new vendor agreements to decrease costs and improve services.
  • Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
  • Accomplished special objectives and projects according to requests from members Of the team
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
Dispatcher
Salt Lake City, UTAction Plumbing Heating & Air Conditioning/Aug 2014 to Oct 2016
  • Closely monitored dispatch board to triage and prioritize over 80-100 daily calls.
  • Trained 4 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
  • Kept detailed track of all available field technicians and all in-progress and completed calls.
  • Directed all dispatching, routing and tracking of 21 fleet vehicles.
  • Evaluated and adjusted over 50 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Went 126 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
  • Sent out plumbing and electricians and HVAC technicians to assist 15-20 hourly callers based on locations, needs and worker availability. Dispatch for profit.
  • Responded to over 70 daily caller requests with information about assistance and time frames.
  • Documented all changes in computer tracking system.
  • Directed investigations to verify and resolve customer complaints.
  • Assigned and recorded job Numbers for 60 jobs per shift.
  • Picked products for specific routes according to pick sheets.
  • Established long-term customer relationships through prompt and courteous service.
  • Responded to customer reviews and complaints using online reputation management.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 70 daily calls.
  • Sent out 31 drivers to assist 70-80 hourly callers based on locations, needs and worker availability.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Motivate and persuasively encourage Technicians. Debriefing each call and moving efficiently on to next call
Assistant Manager Sales Associate
Midvale, UTHoliday inn And Suites /Jan 2013 to Jun 2015
  • Negotiated manufacturing service agreements and quality standards.
  • Coordinated site investigations, documented issues and escalated to executive team and tj Corporate officers as needed.
  • Performed forecasting to identify necessary changes for our calendar. And rate adjustments as needed.
  • Engaged prospects and customers through various events, including trade shows, seminars and workshops And open houses.
  • Conducted forecasting to determine possible changes and issues for the department managers to resolve.
  • Greeted and welcomed new members, and local businesses establishing and updating memberships and contracts for company travel programs.
  • Applied performance data from customer reviews and complaints to evaluate and improve operations, target to current conditions and forecast needs.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Over Saw and supported projects, testing new plan for management and resolution of customer complaints.
  • Planned marketing initiatives and leveraged referral network to promote local business development. Bringing a contract from the Us Army.
  • Prepared quotes for new products and services and composed budgets. Quarterly and yearly for corporate requests.
  • Supervised site investigations, reported issues and escalated those that required further assistance. For the year corporate evaluation.
  • Utilized exemplary negotiation skills to obtain service agreements and assure quality standards.
  • Performed customer needs assessments and coordinated resolutions with management and quality teams.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across local event calendars and programs.
  • Managed client correspondence and tracked records to foster office efficiency.
  • Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Managed quality programs to reduce overdue compliance activities.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Education and Training
Diploma Springville High School1991Springville, UT
Awards

Employee of the Year 2017

A yearly Award from One Hour Heating and Air

The award is based on a company wide voting process and management and executives make final decision.

2017 profits were up by %13 percent from 2016.

the Team was united and everyone was motivated Crediting The Office Manage / dispatch

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Resume Overview

Companies Worked For:

  • One Hour Heating & Air Conditioning
  • Action Plumbing Heating & Air Conditioning
  • Holiday inn And Suites

School Attended

  • Springville High School

Job Titles Held:

  • Executive Assistant / Dispatch
  • Dispatcher
  • Assistant Manager Sales Associate

Degrees

  • Diploma

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