Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Motivated, relationship-focused, professional with experience in high volume, fast-paced environments with strategic problem-solving skills. Looking to utilize my unique goal-oriented mindset and interpersonal skills to apply my experience for the betterment of the team.

  • Payroll coordination via Paylocity
  • Orientation and onboarding processes
  • Events creation, logistics management
  • Relationship building and management
  • Staffing strategy
  • Recruitment strategies
Work History
Director of Culture and Engagement (HR), 03/2020 - Current
Able Services San Diego, CA,
  • Promoted and enabled necessary changes to align operations with strategic plans.
  • Took the building from 11.5% OT in Nursing to average 5% within the first three months. Averaging 4% for the first year.
  • Performed daily retention rounds communicating and motivating staff to build employee engagement
  • Developed and launched the quarterly 'Superhero and Scrubs' program that is a bonus incentive program that awards employees on attendance and performance.
  • Streamlined HR efficiencies, coordinated and ran new hire orientations moving through a smooth onboarding and training for process for 18+ new employees month over month.
  • Accurately prepared bi-weekly payroll and tracking data using Paylocity system.
  • Motivated employees through recognition and appreciation averaging one to three events per week to increase retention and employee engagement.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
  • Responsible for all recruitment efforts for open positions across each department creating ads, phone screenings, and interviewing processes to source the most qualified candidates based on the facilities needs.
Executive Assistant / Office Manger , 01/2019 - 02/2020
Goodwill Industries Of Southeast Wisconsin, Inc. Saint Charles, IL,
  • Manage and run all communications for the company including to our franchise system including graphic design work and email marketing campaigns
  • Developed and created processes to accurately deliver companies strategic messaging to our Franchise System
  • Implemented, launched, and trained staff on SAP Concur for expense reporting to ensure budgets are in place
  • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Developed monthly training webinars for the Executive team to lauch updates to the system
  • Developed and implemented a travel policy to ensure company policies and regulations are recognized by all members of the team
  • Created and Prepared, presentations for President's webinars, speeches, meetings, and quarterly memo to our ownership
  • Vice President of the Culture Team aiding in monthly culture events, annual team event and holiday event
  • Managed President's complex and frequently changing travel arrangements and coordinated pre-planning of trips, conventions, conferences, and/or business meetings
  • Demonstrated ability to understand VP of Marketing's artistic vision and maintain alignment with vision throughout the email creation process for weekly communications
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Coordinated quarterly meetings for Franchise Advisory Council to meet with Executive team for strategic planning
  • Ensured smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management, and follow-up
Executive Assistant, 07/2018 - 01/2019
Plansource Salt Lake City, UT,
  • Support to the COO, SVP Marketing, SVP Global Finance, VP Strategic Innovation, VP Business Development
  • Managed the COO’s complex and frequently changing travel arrangements and coordinated the pre-planning of trips
  • Processed travel expenses and reimbursements for 5 Senior level executives
  • Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings
  • Frequently used word processing, spreadsheet, database and presentation software
  • Maintained executive’s appointment schedule by planning and scheduling appointments, teleconferences and travel plans
  • Transcribed, formatted, input and edited text, data, and graphics for ad hoc projects
Receptionist , 06/2017 - 07/2018
  • Effectively worked with all levels of company to perform various projects
  • Managed office tasks such as invoicing, vendors, supplies, packages etc.,
  • Effectively delivered internal office communications to all members of the company for announcements, notifications, and/or events.
  • Handled and managed scheduling for 4 conference rooms.
  • Collaborated and planned internal, client and vendor meetings in regards to set up, catering and working technology equipment.
  • Coordinated travel accommodations for staff and out-of-town visitors, including office arrangements, agendas and transportation.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Sales Executive, 10/2016 - 06/2017
MedPro Disposal City, STATE,
  • Completed on average 100 daily outbound calls generating leads and opportunities.
  • Delivered exceptional account service to strengthen customer loyalty.
  • Negotiated details of contracts and payments and prepared sales contracts and order forms.
  • Estimated and quoted prices, credit and contract terms, warranties and delivery dates.
  • Addressed customer questions and concerns regarding products, prices and availability.
  • Effectively secured and negotiated contracts with high-value clients in collaboration with management team.
  • Managed a daily workload of appointments, cold and warm calls and service follow-ups.
Bachelor of Arts: Gender Women's Studies, Expected in 08/2015


  • Graduated cum laude

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  • Director of Culture and Engagement (HR)
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  • Bachelor of Arts

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