Executive Assistant & Office Manager resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Talented and well experienced executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibiting essential techniques in policy, procedure and process improvement initiatives to minimize labor, increase productivity and maintain quality in all aspects of administrative support.
Skills
Executive management, coaching and mentoring
Partnering and collaborations with executive team to develop long-range strategic initiatives.
Facilities operations management; vendor liaison and management.
Client-focused service philosophy
Excellent oral and written communication
Advanced computer skills, software adaptation, AUTO CADD
Blue Print reading and drafting and take offs
Microsoft Suite advanced skills and training; Specialty in Excel.
Experience
Executive Assistant & Office Manager, 08/2018 to 02/2020 Clean Capital – New York City, NY,
Coordinated logistics for conferences and seminars, including travel arrangements and venue reservations for President and VP.
Handled all client VIP arrangements and gifting on behalf of the President, which included management of company owned TD Gardens Box; catering events, air, car rental and luxury hotel arrangements as well as seeking and purchasing events tickets for concerts, super bowls, etc.
Planned and managed all aspects of the entire two story office building's remodel, including vendor and services, purchasing, invoice approvals, and logistics.
Liaison between IT Department and the rest of the company. Project planned and gave consultation as to needs, and plan of action.
Managed the email of the President and VIce President as needed.
Assisted resolition in all departments for any issues with space, tools, design, works space needs, IT needs, placement and planning.
DIrector of Estimating, 02/2017 to 08/2018 K. Hovnanian Companies – Little Elm, TX,
Managed a department of 1 Senior and 5 Midlevel demolition and abatement estimators.
Hired as administrative support and in 6 months time was placed in charge of the department through my proven skills, ability to manage, and my insight into efficiencies, work flow redesign, and structure changes throughout the department.
Created department "play book" and implemented processes and procedures to be followed to reduce lost time and profit loss.
DIrectly authored the inter-department synergetic model and was responsibly for greatly improved cross communications, accuracies, job awards through better processes and safe guards created for the team.
Analyzed project mandatory, scope and available resources to devise timelines and communicate desirablity of winning bids verses abilities with regards to manpower, equipment and clients deliverable deadlines.
Production tracking of all bid invitations, accepted bids, and post bidding tracking and client follow up.
Assigned bid opportunities to individual estimators based on knowing their skill set and ability to complete the deadlines with the best QA as possible.
Business Consultant, 07/2016 to 03/2017 Intellidyne – New York, NY,
Recruited by Cultivate LLC, small business consulting, for a month to month temporarity partnering to kick start the business of Chief of Staff, hospitality staffing services in the Boston Area. Main focus wad to develop use of a mobile app and figure out how to work it into the main business tool for managing the schedules of 150 event staff worker and client job requests.
Assessed, optimized and elevated operations to target current and expected demands.
Researched work force management tools to develop strategic plans and improve operational systems.
Provided targeted input on staffing and business management plans to optimize implementation and day-to-day oversight.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Onboarded the compannies entire client database, scheduling, and the entire employee pool of individual profiles and skill levels and abilities to work seamlessly with purchased software/app services.
Office and Team Manager/Settlement Processor, 11/2008 to 06/2016 Bob Lucido Team, LLC Of Keller Williams Realty – City, STATE,
Tasked with and accomplished in growing a team of 12 to a a powerhouse team of 92 licensed agents, 18 professional administration, 11 managers professionals, plus various marketing partnerships, with the ultimate goal of becoming a worldwide industry leader.
Improved productivity in Document Management areas attaining a reduction in staffing levels with no loss of quality.
Entrusted with the company email exchange administration. Assigned and maintained the email boxes, distribution emails, domains, limits, and termination management. Provided the IT support for the team members exchange needs.
Author of internal policy, guideline and training instruction and outlines, independent agreement rewrites, and legally binding legal documentation, and client contracts.
Calculated and administer commissions to more than 83 realtors, ensuring all payments are recorded and distributed accurately and within the proper payment cycle, including tracking and applying
advancements and reimbursement schedules to the company.
Liaison to the Legal Broker of Record for the Bob Lucido Team, LLC for top level management decisions through to financial management.
Education and Training
Bachelor of Science: Psychology, Criminology, Expected in 06/1994 Towson State University - Towson, MD, GPA:
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