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escalation resolution associate resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Well-qualified Escalation Specialist proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction. My goal is to seek and maintain a full-time position that provides both professional challenges and opportunities to gain new skills.

Skills
  • Escalation Complaint Resolution
  • Technical (Computers & Internet) savvy
  • Proficiency in MS Office Suite
  • Time Management
  • Creative problem solving
  • Proficiency in ticketing software and reporting
  • Research and Analysis
  • Account management
  • Leadership
Work History
Escalation Resolution Associate, 08/2021 to Current
Kerry Ingredients And FlavoursRochester, MN,
  • As an Escalation Resolution Associate, I actively seek solutions for our business clients whose issues have been escalated to our management team through logical thinking, problem solving, and deep researching skills.
  • Work in cooperation with a variety of internal organizations to resolve client issues and create a supporting link between our clients and internal operations.
  • Responsible for opening service request tickets; manage classification of requests; assigning and tracking of requests, and completion of requests.
  • Maintain a positive and professional demeanor at all times, skillfully managing delicate topics and displaying the company in a positive light.
Selling Partner Support, 08/2020 to 08/2021
Lineage LogisticsDenver, CO,
  • The Seller Support team acts as the primary interface between Amazon and 3P Sellers. We obsess over providing world class support, technical assistance and account management services to our global partners.
  • Demonstrate effective, clear and professional written and oral communication.
  • Exemplify excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Liaise with other departments to resolve Seller's issues and questions.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Team Leader, 03/2014 to 03/2021
Whataburger Restaurants LLCCity, STATE,
  • "The customer is always right." Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction and best meet their needs without hurting the restaurant's bottom line
  • "If you have time to lean, you have time to clean." I assigned daily job tasks and workloads to our team members to maximize productivity
  • "Communication is key!" Organized my team members and upper management to coordinate efficient, safe work and meet quality standards
  • Attention to detail. Reconciled team members cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Safety First. Maximized efficiency by removing safety hazards and debris from work areas
Owner/Operator, 01/2019 to 04/2019
Fit TrainerCity, STATE,
  • Operated an online e-commerce store selling fitness gear
  • Researched latest market trends to provide current knowledge to future customers
  • Planned and executed sales events through social media advertising
  • Kept consistent inventory and placed orders for new product stock
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Education
High School Diploma: , Expected in to Southside High School - San Antonio,
GPA:
Skills
  • Escalation Complaint Resolution
  • Technical (Computers & Internet) savvy
  • Proficiency in MS Office Suite
  • Time Management
  • Creative problem solving
  • Proficiency in ticketing software and reporting
  • Research and Analysis
  • Account management
  • Leadership
Work History
Escalation Resolution Associate, 08/2021 to Current
AmazonSan Antonio, TX
  • As an Escalation Resolution Associate, I actively seek solutions for our business clients whose issues have been escalated to our management team through logical thinking, problem solving, and deep researching skills.
  • Work in cooperation with a variety of internal organizations to resolve client issues and create a supporting link between our clients and internal operations.
  • Responsible for opening service request tickets; manage classification of requests; assigning and tracking of requests, and completion of requests.
  • Maintain a positive and professional demeanor at all times, skillfully managing delicate topics and displaying the company in a positive light.
Selling Partner Support, 08/2020 to 08/2021
AmazonSan Antonio, TX
  • The Seller Support team acts as the primary interface between Amazon and 3P Sellers. We obsess over providing world class support, technical assistance and account management services to our global partners.
  • Demonstrate effective, clear and professional written and oral communication.
  • Exemplify excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Liaise with other departments to resolve Seller's issues and questions.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Team Leader, 03/2014 to 03/2021
Whataburger Restaurants LLCSan Antonio, TX
  • "The customer is always right." Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction and best meet their needs without hurting the restaurant's bottom line
  • "If you have time to lean, you have time to clean." I assigned daily job tasks and workloads to our team members to maximize productivity
  • "Communication is key!" Organized my team members and upper management to coordinate efficient, safe work and meet quality standards
  • Attention to detail. Reconciled team members cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Safety First. Maximized efficiency by removing safety hazards and debris from work areas
Owner/Operator, 01/2019 to 04/2019
Fit TrainerSan Antonio, TX
  • Operated an online e-commerce store selling fitness gear
  • Researched latest market trends to provide current knowledge to future customers
  • Planned and executed sales events through social media advertising
  • Kept consistent inventory and placed orders for new product stock
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency

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Resume Overview

School Attended

  • Southside High School

Job Titles Held:

  • Escalation Resolution Associate
  • Selling Partner Support
  • Team Leader
  • Owner/Operator

Degrees

  • High School Diploma

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