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emt b dispatcher supervisor resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Aspiring game programmer student seeking opportunities to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Skills
  • Fluent in Spanish
  • Team Building
  • Programming Languages: Java, C++, Python
  • Avid Learner
  • Digital Animation
  • Hand-Drawn Animation
  • Adobe Photoshop
  • Adobe Animate
  • Adobe After Effects
  • Adobe Lightroom
  • Critical Decision-Making Skills
  • Field Patient Assessments
  • Medical Data Acquisition
  • Ambulance Transport
  • Employee Performance Evaluations
  • Critical Thinking
  • Employee Work Scheduling
  • Employee Supervision
  • Time Management
  • Customer Service
  • Training & Development
  • Microsoft Office
  • Data Management
  • Conflict Resolution
  • Active Listening
  • People Skills
  • Computer Skills
  • Good Work Ethic
  • Operating Plans Development
  • Policy and Program Development
  • Verbal and Written Communication
  • Employee Recruitment and Hiring
  • CPR and First Aid
  • Emergency Management
  • Patient Evaluations
  • Processes and Procedures
  • Quantitative Skills
Experience
EMT-B/Dispatcher/Supervisor, 02/2020 - Current
Amc Entertainment Inc. Industry, CA,
  • Documented calls in reports detailing incident type and course of treatment.
  • Operated emergency vehicles with caution to keep patients, public and first responders safe.
  • Remained level-headed and proactive during emergency situations.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
  • Assessed emergency situations and prioritized medical care for patients.
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
  • Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
  • Trained new hires by offering insight into job duties and assessing shift performance.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Tracked changes in computer system to keep records current and accurate.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Used radio, telephone and computer system to update first responders with new information.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Responded professionally to telephone calls.
  • Submitted accurate and timely daily reports, forms and other documentation.
  • Supervised driver dispatching, route planning and vehicle tracking for over [6] drivers.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Coordinated employee schedules according to shift changes and availability.
  • Monitored employee productivity to provide constructive feedback and coaching.
EMT-B/Dispatcher/Supervisor, 08/2014 - 01/2020
1st Response Inc City, STATE,
  • Documented calls in reports detailing incident type and course of treatment.
  • Operated emergency vehicles with caution to keep patients, public and first responders safe.
  • Remained level-headed and proactive during emergency situations.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Tracked changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Reported delays, accidents or other traffic and transportation situations.
  • Identified locations and needs of callers to accurately send assistance.
  • Managed scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
Manager, 08/2005 - 04/2014
McDonald's City, STATE,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Created training modules and documentation to train staff.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Minimized staff turnover through appropriate selection, orientation and training.
Education and Training
Associate of Science: Physics, Expected in 07/2017
-
Triton College - River Grove, IL
GPA:
Status -
Bachelor of Science: Game Programming And Development, Expected in
-
Southern New Hampshire University - Hooksett, NH
GPA:
Status -

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Resume Overview

School Attended

  • Triton College
  • Southern New Hampshire University

Job Titles Held:

  • EMT-B/Dispatcher/Supervisor
  • EMT-B/Dispatcher/Supervisor
  • Manager

Degrees

  • Associate of Science
  • Bachelor of Science

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