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employee engagement senior associate resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Career Objective: Innovative designing experience in website designing with more than 5 Years in Administrative Specialist, Employee Relations Specialist in a fast-paced office environment where my interpersonal communication, ability to plan and coordinate meetings and travel, and organizational skills will prove valuable throughout in India & abroad.

Experience
07/2019 to 01/2021 Employee Engagement- Senior Associate Cvs Health | Cape Coral, FL,
  • Creating surveys to measure employee satisfaction and morale, and distributing them to employees through various channels such as email, phone call prompts, or paper surveys.
  • Act as the Human Resources communications coordinator for the launch of special programs and events.
  • Carry out all such activities required to execute various Employee Engagement initiatives like sending exciting teasers / mailers regarding the upcoming events, taking registrations, sending details of the event etc
  • Manage the generic e-mail ID of Employee Engagement created for sending/receiving any communication to employees
  • Prepare interesting communication regarding health, knowledge, work culture and arranging workshops for employees on topics which may be useful for enriching work life
  • Managing the vendors to liaise with the vendors regularly to ensure that all the activities are happening as per the format / schedule and assist them in case of any issues faced
  • Creation of vendor codes of approved vendors, raising new SO & vendor claim dispatching
  • Managing vendor payments by checking correctness of bills raised by them, taking approvals and sending bills to finance to make payments and maintain up to date records for the same
  • Execution of new initiatives understand the format and provide inputs in execution, get involved in creation of logo /tagline for the new event
  • Liaise with the BTG team/ external vendor for creation of a microsites for taking registrations for the event Liaise with the vendor/ regional teams and plan logistics at each stage of the event
  • Determining best ways to engage employees, such as through contests or recognition programs
  • Helping managers develop plans to improve employee engagement through one-on-one meetings with employees, focus groups, workshops, or other methods
  • Event planning in advance, book venues, create merchandise, mailers well before registrations start.
  • Manage the communications and format of quarterly town hall meetings and employee engagement activities for Events DC.
  • Maintaining proper database for the booking done, payment made etc.
  • Support and collaboratively help to build engagement teams within the cross functional areas of Human Resources and internal business partners alike;
  • Administers significant portions of rewards and recognition programs within ICICI Prudential & Banking.
  • Managing long service awards for the employees completing 5 yrs., 10 yrs., 20 yrs for retirement well within time.
  • To maintain proper, accurate data for the awards given in each category, payments made, resolving of the queries received by the employees etc
  • Research and work with vendors and other departments to build employee engagement initiatives.
  • In collaboration with Communications and Marketing Department, designs regular employee engagement communication vehicles to employees by creating multimedia messages.

Web Development:

  • Consistently create well-designed, tested code using best practices for website development, including mobile and responsive site design.
  • Develop or validate testing schedules, addressing all browsers and devices to ensure various computers can access content
  • Maintain updated knowledge of new and emerging industry trends and technology.
  • Perform UI designs and coding, creating reusable objects and templates, wireframes for web pages and email templates; manage maintenance, updates, expansions, and scaling of each design via Microsoft Word & Microsoft Presentation.
  • Work quickly and carefully with IT Team to complete small edits requested by customers, develop plans for completing larger projects, collaborate with colleagues, and suggest new solutions to improve existing websites & Microsites.
  • Work independently and cooperatively on multiple projects with marketing team, meeting deadlines and budget constraints, and scheduling project implementation based on workload, which may include five or more simultaneous projects.
02/2018 to 03/2019 Client Relationship Manager Werner Enterprises Inc | Orlando, FL,
  • Create and present reports and business reviews to clients including but not limited to: status reports, meeting agendas and minutes, action logs, risk assessments, etc.
  • Maintains company organization charts and the employee directory, also daily salary updating for workers on hourly basis,
  • Daily coordination between drivers and customer throughout the day towards products delivery
  • Travel related to business conference within province.
  • Investigate and solve customer problems and handle any and all customer complaints.
  • Assist Operations and Accounting on issuing accurate invoice/billing to Customers.
  • Ensure operations adhere to policies and regulations
  • Supervises the maintenance of office equipment, including copier, fax machine, etc.
  • Performs benefits administration to include claims resolution, change reporting, approving invoices for payment and communicating benefit information to employees.
  • Resolved customer complaints regarding sales and service.
  • Prepared budgets and approved budget expenditures.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Used change methodologies to increase sales and led projects for increased productivity.
12/2016 to 12/2018 Travel Consultant Evolution Gaming | Tbilisi, GA,
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers.
  • Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.
  • Creates detailed itineraries using programs such as Microsoft Word, Excel and Outlook to meet employer-specific budgets and deadlines, promoting new packages via email, website & online blogs
  • Enter data into our software and maintain client files
  • Maintaining a healthy relationship with the vendors and the clients as well.
  • Excellent knowledge of computer reservations systems, GDS systems and e- travelling.
  • Network with tour operators, maintain statistical and financial records & also profit and sales targets.
  • Research, negotiate, and secure rate with airlines, car rental companies, and hotels.
  • Follow up with clients about travel plans and make adjustments as needed, including coordinating with the client’s point of contact as the event approaches.
  • Make alternative arrangements if changes arise before or during the trip.
12/2015 to 12/2016 Event Coordinator Azizi Developments | City, STATE,
  • Establishing and maintaining relationships with vendors and venues.
  • Co-ordination with Vendors for Banner, Company Portfolio regarding corporate Events, Budgeting & Costing, clients & CP coordinationa with plans & designs.
  • Research vendors (catering, decorators, musicians etc.) and choose the best combination of quality and cost.
  • Manage all event set-up, tear down, and follow-up processes.
  • Book venues, entertainers, photographers, and schedule speakers.
  • Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards.
  • Assess an event’s overall success and submit findings.
  • Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order.
  • Day-to-day administration of events and programs including placing orders, BEO review, monitoring vendors, travel planning, restaurant reservations, facilitating company attendees, monitoring registration, tracking RSVPs, answering questions and resolving issues.
  • Meet with sponsors, committees, organizations, and executives as necessary to discuss and plan event specifications such as scope, format, budget, administrative details, and special requirements.
  • Coached and counseled employees to reflect company service standards and procedures.
  • Followed local regulations for events and obtained necessary permits.
Skills

Core Proficiencies

  • Confident and professional speaking abilities and experience. Excellent presentation and negotiation skills.
  • Planning, budgeting, goal setting, or scheduling Ability to grasp new ideas and integrate them into desired results. Creating new ideas, new ways of doing things.
  • In-depth knowledge of making news plans & business ideas on the set goals compelling with the other competitors. Strong computer skills in Microsoft Word and for Web mailing. Professional skills
  • Thrive in a team environment and work well with others, working as a team member as well as independently.
  • Well-versed in all aspects of customer conversion and accounting, problem solving one to one or through direct mail

Key Skills:

  • Communications Management
  • Public Relations
  • Campaign Implementation
  • Story Creation
  • Project Management
  • Social Media
  • Employee Engagement
  • Content Creation
  • Public Speaking
  • Customer Service
  • Data Collection and Analysis
  • Strategy Development
  • Proficient in Microsoft Office Suite
  • Inventory Management
  • TAX Management
  • Email, Social Media, and Blogging
  • Digital media
  • Email Marketing
  • Google Analytics
  • Web page design Graphic Design &Word Processing
  • Microsoft Outlook
  • Microsoft Word
  • Presentations
  • IT Troubleshooting
  • Backup management
  • Configuration
  • Installation
  • Networking
  • CRM Software
  • Travel Promotions
  • Travel Arrangements
  • Business Development
  • Advertising Campaigns
  • Google AdWords
  • Logo Creation
  • Layout Design
  • Website Design
  • Presentation Planning
  • In-Person and Telephone Interviewing
  • Customer Relationship Management
  • Employee Relations

  • Performance Appraisal
Education and Training
Expected in 05/2016 to to Bachelors in Hospitality & Tourism Management | Hospitality Tourism Administration And Management ClaireRashtriya Vishwa Vidyapeeth, Mumbai, GPA:
Languages
English:
Full Professional
Negotiated:
Polish:
Limited
Negotiated:
Hindi:
Native/ Bilingual
Negotiated:
Marathi:
Native/ Bilingual
Negotiated:
Accomplishments
  • Recognized as Employee of the Month for outstanding performance and team contributions.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Developed and maintained company style guide.
  • Strategized ways to leverage various communication channels including browser, mobile, tablet and others.
  • Created web pages that had a consistent look and met branding initiatives which encouraged more business opportunities with customers.
  • Consistently maintained high customer satisfaction ratings.
  • Planned and managed more than 15 events simultaneously in 1 month.
Websites, Portfolios, Profiles
  • linkedin.com/in/Jessicat02

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Resume Overview

School Attended

  • ClaireRashtriya Vishwa Vidyapeeth

Job Titles Held:

  • Employee Engagement- Senior Associate
  • Client Relationship Manager
  • Travel Consultant
  • Event Coordinator

Degrees

  • Bachelors in Hospitality & Tourism Management

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