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Emergency Services Dispatcher Resume Example

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EMERGENCY SERVICES DISPATCHER
Summary
Fourteen years of varied emergency dispatching experience with three separate dispatch centers Experience as an Acting Supervisor, Mentor and Communications Training Officer Organized and efficient in a fast paced, multi-tasking environment with the ability to prioritize effectively in order to accomplish tasks at hand Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine and emergency situations. Capable of maintaining confidentiality of sensitive information Able to make sound decisions in the absence of detailed instructions Perform several tasks simultaneously
Experience
Emergency Services Dispatcher
April 2011 to CurrentCity of Fort Collins Police Department - Fort Collins, CO
  • Receive 911 and non-emergency police, fire, and medical calls from and enter them into a computer-aided dispatch system.
  • Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary.
  • Center processes over 150,000 calls yearly.
  • Follow Emergency Medical Dispatching protocol for medical calls, maintain contact with all units on assignment, maintain status and location of police and fire units.
  • Enter, update and retrieve information from a variety of computer systems.
  • Query requests regarding vehicle registration, driving records and warrants, and provides pertinent data back to field units.
  • Monitor several complex public safety radio frequencies.
  • Operate and monitor a variety of communications equipment; including radio consoles, multi-line telephones and computer systems.
  • Current PSAP Projects include; Acting Supervisor, Certified Training Officer, Mentor, hiring process, Swat Team Dispatcher, Recognition Committee/event planner for team building and moral boosting.
Emergency Services Dispatcher
August 2004 to March 2011City of Greeley Police Department - Greeley, CO
  • Answered emergency 911 calls for police, fire, medical or other emergency services for 41 law, fire and medical agencies covering approx 4000 square miles.
  • This is the 2nd largest center in the State of Colorado answering over 300,000 calls for services yearly.
  • Dispatched for multiple police and multiple fire agencies from a computer-aided dispatch system.
  • Determined the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
  • Used Emergency Medical Dispatching protocol for medical calls, maintained contact with all units on assignment, maintain status and location of police and fire units.
  • Entered, update and retrieved information from a variety of computer systems and national databases.
  • PSAP Projects involved; Certified Training Officer, Interviewing new hires, participated in public relations events, received 5 letters of Commendations, Lead agency recognition committee,.
Medical Examiner/Customer Service Rep - PortaMedic
December 2003 to August 2004Greeley, CO
  • Completed medical exams for insurance applicants.
  • Collected specimen, gathered medical history and performed EKG's.
  • Performed various office duties including answering phones, processing paperwork, ordering tests on specimen and scheduling exams.
Communications Officer
September 2001 to July 2003State University of New York Police - Oneonta, NY
  • Received requests from the public requesting police, fire, medical or other emergency services via phone and in person.
  • Determined the nature and location of the emergency; determined priorities, and dispatched police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
  • Received and processed 911 emergency calls, maintained contact with all units on assignment, maintained status and location of police and campus medical units.
  • Monitored direct emergency alarms, answer non-emergency calls for assistance.
  • Monitored fire alarm system as well maintenance radios.
  • Patrolled and checked emergency phones around campus and wrote parking tickets.
  • Co-instructed Police Academy's First Aid/CPR class.
Education
HIGH SCHOOL DIPLOMA : BASIC COURSE STUDY, 2003New York State University at Oneonta - Oneonta, NY, USABASIC COURSE STUDY
CRIMINAL JUSTICE, 1998Worcester Central School - Worcester, NY, USACRIMINAL JUSTICE
08/2015Otsego Area Occupational Center - Milford, NY, USAAdditional Education/Certifications Completed and maintained certifications as an Advanced Emergency Medical Dispatcher for each position. Tactical/SWAT Dispatch Training
02/2015Crucial Conversations
01/2015DiSC AssessmentFred Pryor - How to Manage People - 06/2015 Bridging the Gap - Patrol and Dispatch -08/ 2015 Active Shooter - 07/2015 Conflict Resolution
08/2014APCO Conference - New Orleans
Certified Training Officer : 11/2014Crisis NegotiationsFEMA Intro to Incident Command - 02/2012 FEMA Intro to Incident Command for Law Enforcement
10/2007Communications Center
11/2004National Academy of Emergency Medical Dispatch
EMT License 2003 Power Phone: Law Enforcement Dispatch - 04/2003 : 09/2004Dispatcher Boot Camp
Skills
ambulance, agency, Conflict Resolution, CPR, databases, Dispatching, driving, EKG's, emergency services, event planner, First Aid, hiring, insurance, Law Enforcement, team building, law, letters, Mentor, office, multi-line telephones, Police, processes, public safety, public relations, radio, scheduling, Supervisor, answering phones, phones, Phone, warrants
Additional Information
  • Professional Recognitions & References available upon request
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Resume Overview

Companies Worked For:

  • City of Fort Collins Police Department
  • City of Greeley Police Department
  • State University of New York Police

School Attended

  • New York State University at Oneonta
  • Worcester Central School
  • Otsego Area Occupational Center
  • Crucial Conversations
  • DiSC Assessment
  • APCO Conference
  • Crisis Negotiations
  • Communications Center
  • National Academy of Emergency Medical Dispatch
  • Dispatcher Boot Camp

Job Titles Held:

  • Emergency Services Dispatcher
  • Medical Examiner/Customer Service Rep - PortaMedic
  • Communications Officer

Degrees

  • HIGH SCHOOL DIPLOMA : BASIC COURSE STUDY , 2003
    CRIMINAL JUSTICE , 1998
    08/2015
    02/2015
    01/2015
    08/2014
    Certified Training Officer : 11/2014
    10/2007
    11/2004
    EMT License 2003 Power Phone: Law Enforcement Dispatch - 04/2003 : 09/2004

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