emergency services dispatcher resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

  • Computer-based dispatch systems
  • Basic life support knowledge
  • Map reading abilities
  • Information documentation
  • Microsoft Office
  • Customer service
  • Organization
  • Coordination
  • Records management systems
  • Travel administration
  • Inventory systems
  • Data entry documentation
  • Meeting planning
  • Technologically savvy
  • Organization and efficiency
  • Scheduling and calendar management
  • Strong interpersonal skills
  • Professional and mature
Emergency Services Dispatcher, 08/2018 to 08/2019
Department Of DefenseGrand Haven, MI,
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Used radio, telephone and computer system to update first responders with new information.
  • Responded to emergency calls routed by automatic distribution system.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
  • Assisted departments with special requests such as BOLOs.
Barista, 08/2016 to 01/2017
Concord HospitalityNashville, TN,
  • Operated cash register, collected payments and provided accurate change.
  • Described menu items to customers and suggested products based on stated preferences.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Redesigned coffee menu for improved readability.
  • Resolved customer disputes with tact and professionalism.
  • Listened to customer desires and needs to recommend optimal products.
  • Maintained calm demeanor during high-volume periods and special events.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Maintained highest standards of conduct and service to support company reputation.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Ordered, received and stocked supplies and retail products.
  • Designed and printed menus, recipes and promotions and offers.
Aviation Operations Specialist, 10/2009 to 10/2013
United States Marine Corps MCAS YumaCity, STATE,
  • Coordinated flight plans and processed local and cross-country flight clearances.
  • Automated office operations, business group correspondence, acquisition record tracking and data communications.
  • Consistently earned customer survey card praise remarks.
  • Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
  • Coordinated with parties such as air traffic control, civil engineers and command posts to support airfield management activities.
  • Adjusted flight itineraries and communicated changes for optimal safety and flow of aircraft.
  • Communicated with flight operations teams to coordinate cargo management and smooth flow of goods between hubs.
  • Developed top-performing operations teams by recruiting, training and mentoring new hires to build cohesive, driven groups.
  • Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
  • Developed and implemented safety improvements to cultivate safe and productive work environment for all personnel.
  • Performed and supervised airfield management activities, including mobile airfield management functions.
  • Implemented airfield safety procedures to support safe operating environments for personnel and aircraft.
  • Instructed the Airfield Driving Course for all personnel
Education and Training
High School Diploma: , Expected in 06/2008 to Calaveras High School - San Andreas, CA



Activities and Honors



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Resume Overview

School Attended

  • Calaveras High School

Job Titles Held:

  • Emergency Services Dispatcher
  • Barista
  • Aviation Operations Specialist


  • High School Diploma

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