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Emergency Roadside Dispatcher resume example with 9 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Service Coordination
  • Collaborative Environments
  • Customer File Maintenance
  • Job Specification Review
  • Operational Procedures
  • Resource Coordination
  • Service Requests
  • Client Interactions
  • Service Vehicle Dispatch
  • Personnel Monitoring
  • Customer Needs Assessments
  • Effective Communication
  • Work Order Preparations
Education
East Central College Union, MO Expected in No Degree : EMT Certification - GPA :
Oldham County High School Buckner, KY Expected in 05/2000 GED : - GPA :
Work History
Houston Medical Center - Emergency Roadside Dispatcher
Perry, GA, 05/2018 - 10/2022
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation and assigned personnel.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Responded to over 50 daily caller requests with information about assistance and timeframes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
Penn National Gaming - EMT-Basic
Morgantown, PA, 01/2014 - 05/2016
  • Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
  • Administered basic life support to patients at scene, en route to hospital and pre-hospital settings.
  • Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
  • Removed victims from vehicles or scene of accident or catastrophe and assisted in transfer to receiving facilities.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
  • Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
  • Administered basic life support to patients at scene, en route to hospital and pre-hospital settings.
Yellow Ambulance - EMT-Basic
City, STATE, 10/2011 - 12/2014
  • Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
  • Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
  • Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
  • Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
  • Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Communicated with lucid patients to gather incident and medical history information.

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Resume Overview

School Attended

  • East Central College
  • Oldham County High School

Job Titles Held:

  • Emergency Roadside Dispatcher
  • EMT-Basic
  • EMT-Basic

Degrees

  • No Degree
  • GED

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