Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Attentive Police Dispatcher bringing 29 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment, including National and state criminal information systems. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.

Committed to helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident.

Experienced with the geography of Central Vermont, with extensive knowledge of Rutland County.

Have been certified in teaching CPR for over 20 years, and have successfully taught our agency's officers in this lifesaving technique resulting in innumerable life saving events.

  • Map reading skills
  • Information intake
  • Police and fire procedures
  • Computer-aided dispatching
  • Basic life support understanding
  • Organization and Time management
  • Planning and Coordination
  • Clerical
  • Compassion
  • CAD software proficiency
  • Conflict resolution
  • Flexible & Adaptable
  • Written Communication
  • Analytical skills
  • Responsible
  • Critical thinking
  • Multitasking abilities
  • Good listening skills
  • Data management
  • Verbal and written communication
Work History
Emergency Police Dispatcher, 12/1991 to Current
Sinclair Broadcast Group, Inc.Tallahassee, FL,
  • Used Spillman CAD system to track and maintain case incident numbers and logs. Gained extensive knowledge from years of service, including geographics and emergency procedures. Also possess a working knowledge of national, state and local networking abilities.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests. Extensive knowledge of national and state databases.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews. Including 911 emergency calls for police, fire and rescue.
Photographer, 04/2010 to 10/2018
Booz Allen Hamilton Inc.Hanover, NH,
  • Planned and prepared for all on-location and studio shoots.
  • Photographed high-quality images for both print and internet distribution.
  • Selected and set up appropriate props, backdrops and lighting.
  • Performed advanced computer processing of images for assignments.
  • Edited, toned, captioned and uploaded photographs for news publications.
  • Shot photographs in controlled lab, field and remote environments.
  • Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
  • Experimented with different lighting effects to deliver unique images utilized on websites, prints and promotional items.
Communications Specialist, 05/1979 to 09/1998
Premise HealthNashua, NH,
  • Active Duty from 1979 until 1985 Multiple locations.
  • Handled inbound contacts and provided customer service according to departmental policies and procedures.
  • Read, communicated, recalled and analyzed classified information and followed extremely strict guidelines.
  • Designed print collateral materials and coordinated branding across multiple communications channels.
  • Reviewed staff-written materials and edited for content and brevity.
  • Was responsible for updating and maintaining and keeping secure a complete library of highly classified (Top Secret) Military manuals.
  • Served in multiple locations, with 3 of my active duty years in a remote communications base in Western Australia.
  • Served in the US Navy from 1989 until 1998. Extensive travel worldwide while serving in communications stations.
Administrative Assistant, 02/1989 to 12/1991
Rutland City Building InspectorCity, STATE,
  • Developed and updated spreadsheets and databases to track, analyze and report on performance building safety inspections
  • Maintained inventory of current and existing building permits for the city.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Attended city meetings, maintained, transcribed and prepared minutes.
  • Monitored Building inspector and Health inspector's work calendar and scheduled appointments, meetings and travel.
  • Maintained complex digital filing system for applications and approved building permits.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained staff directory and company policy handbook for human resources department.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Arranged rapid office equipment repair and maintenance with vendors.
High School Diploma: , Expected in 06/1978
St. Johnsbury Academy - St. Johnsbury, VT,
No Degree: Legal Secretarial And Liberal Arts, Expected in
Champlain College - Burlington, VT,
No Degree: Military Communications, Expected in
US Navy Schools - Multiple,
No Degree: Multiple Credits in Business And Liberal Studies, Expected in
Local Community Colleges - Vermont,
  • Completed class in Assessment of Prior Learning, earning 46 credits.
  • Have completed multiple classes in various fields of study at local community college.

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Resume Overview

School Attended

  • St. Johnsbury Academy
  • Champlain College
  • US Navy Schools
  • Local Community Colleges

Job Titles Held:

  • Emergency Police Dispatcher
  • Photographer
  • Communications Specialist
  • Administrative Assistant


  • High School Diploma
  • No Degree
  • No Degree
  • No Degree

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