, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Attentive Employee who provides friendly and efficient customer service, demonstrating sincerity and respect during all interactions. Performs excellent communication and relationship-building skills.
Skills
Customer relations
Detail-oriented
Time management ability
Safety practice
Multi-tasker
Team player
Punctual and dependable
Eager to learn
Experience
07/2019 to 09/2019Emergency Medical Dispatcher- Full-Time 40 Hr WeekQCOMM911 | City, STATE,
Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
Used radio, telephone and computer system to update first responders with new information.
Assisted departments with special requests such as BOLOs.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Responded to emergency calls routed by the automatic distribution system.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
03/2011 to 03/2016Underwriting Assistant- Full-Time 40 Hr WeekIllinois Casualty Company | City, STATE,
Conducted comprehensive analysis and evaluated risk to control underwriting loss.
Performed data entry functions to track information such as payments, account updates and customer interactions.
Reviewed, classified, coded and rated applications to support Senior Underwriter during busy periods.
Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
Achieved results in ambiguous environment with high level of accuracy and attention to detail.
Handled the modification and updating of policies.
Pursued continuing education and training programs to continue professional development.
Presented and clearly explained insurance policy options based on clients' needs and goals.
Generated policy reports and documentation for senior management and underwriting staff.
Reviewed, classified, coded and rated applications to support Underwriters during busy periods.
Collaborated closely with other team members to resolve large volume of claims on a 60 day basis.
Complied with confidentiality regulations in handling customer information.
07/1997 to 02/2011Office Manager-Full-Time 40 Hr WeekState Farm Insurance | City, STATE,
Enhanced customer satisfaction ratings by resolving account issues efficiently.
Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance.
Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Automated office operations to manage client correspondence, record tracking and data communications.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
06/1989 to 07/1997Customer Service Specialist- Part Time 25-38 HoursHy-Vee Inc. | City, STATE,
Contributed to business growth by confirming customer satisfaction with service and quality.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Processed customer payments quickly and returned exact change and receipts.
Helped customers complete purchases, including processing payments and bagging items.
Cleaned shelves and restocked with new inventory when products stock ran low.
Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor.
Managed cash register operations using POS system, including processing sales and returns.
Operated cash registers, scanners and computers to itemize and total customer purchases.
Education and Training
Expected in 05/1991High School Diploma | Rock Island High School, Rock Island, IL, GPA:
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School Attended
Rock Island High School
Job Titles Held:
Emergency Medical Dispatcher- Full-Time 40 Hr Week
Underwriting Assistant- Full-Time 40 Hr Week
Office Manager-Full-Time 40 Hr Week
Customer Service Specialist- Part Time 25-38 Hours
