Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Attentive Employee who provides friendly and efficient customer service, demonstrating sincerity and respect during all interactions. Performs excellent communication and relationship-building skills.

  • Customer relations
  • Detail-oriented
  • Time management ability
  • Safety practice
  • Multi-tasker
  • Team player
  • Punctual and dependable
  • Eager to learn
07/2019 to 09/2019 Emergency Medical Dispatcher- Full-Time 40 Hr Week QCOMM911 | City, STATE,
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Used radio, telephone and computer system to update first responders with new information.
  • Assisted departments with special requests such as BOLOs.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Responded to emergency calls routed by the automatic distribution system.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
03/2011 to 03/2016 Underwriting Assistant- Full-Time 40 Hr Week Illinois Casualty Company | City, STATE,
  • Conducted comprehensive analysis and evaluated risk to control underwriting loss.
  • Performed data entry functions to track information such as payments, account updates and customer interactions.
  • Reviewed, classified, coded and rated applications to support Senior Underwriter during busy periods.
  • Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
  • Achieved results in ambiguous environment with high level of accuracy and attention to detail.
  • Handled the modification and updating of policies.
  • Pursued continuing education and training programs to continue professional development.
  • Presented and clearly explained insurance policy options based on clients' needs and goals.
  • Generated policy reports and documentation for senior management and underwriting staff.
  • Reviewed, classified, coded and rated applications to support Underwriters during busy periods.
  • Collaborated closely with other team members to resolve large volume of claims on a 60 day basis.
  • Complied with confidentiality regulations in handling customer information.
07/1997 to 02/2011 Office Manager-Full-Time 40 Hr Week State Farm Insurance | City, STATE,
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
06/1989 to 07/1997 Customer Service Specialist- Part Time 25-38 Hours Hy-Vee Inc. | City, STATE,
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
Education and Training
Expected in 05/1991 High School Diploma | Rock Island High School, Rock Island, IL, GPA:

CPR Certified

First Responder/ Emergency Dispatch certified/EMT

Helps with charities throughout the year.

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School Attended

  • Rock Island High School

Job Titles Held:

  • Emergency Medical Dispatcher- Full-Time 40 Hr Week
  • Underwriting Assistant- Full-Time 40 Hr Week
  • Office Manager-Full-Time 40 Hr Week
  • Customer Service Specialist- Part Time 25-38 Hours


  • High School Diploma

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