Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Quality Assurance
Construction site project life-cycle
Employee supervision
Risk mitigation
Critical thinker
Organization
Information documentation
Basic math
Relationship building
Reliable and trustworthy
Experience
07/2021 to 10/2021
Emergency DispatcherAscension (System Office) – Pendleton, IN,
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Entered information on computerized systems to verify locations and notify nearest responders.
Maintained and updated crucial and confidential information, phone numbers and addresses.
Certified in CPR to provide First Point of Contact emergency assistance to callers.
Monitored switchboard and dispatched emergency services.
Executed proficiency in digital telephone systems.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
Coordinated dispatchers schedules to ensure no calls were missed.
Scheduled routine service calls to ensure all dispatch equipment was well maintained.
Carried out multiple fire dispatch assignments in [Type] region, monitoring communications in case crews needed backup.
Used radio, telephone and computer system to update first responders with new information.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Responded to emergency calls routed by automatic distribution system.
Dispatched police officers and emergency personnel to calls for service.
Assisted departments with special requests for assistance and BOLOs.
06/2020 to 09/2021
Home Health AideNuvance Health – Woodstock, NY,
Maintained clean and well-organized environment for client happiness and safety.
Assisted clients with bathing, dressing and incontinence care.
Helped clients stay happy and healthy by providing mental and emotional support.
Improved patient outlook and daily living through compassionate care.
Assisted with client personal care needs to foster independence and well-being.
Tracked and reported clients' progress based on observations and conversations.
Managed patient transportation and appointment scheduling.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Organized games and other activities to engage clients and offer mental stimulation.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Assisted terminally ill patients with bathing, grooming and dressing.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Delivered high level of assistance with cooking, meal preparation and shopping.
Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
Supervised medication administration, personal hygiene and other activities of daily living.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Followed care plan and directions to administer medications.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Monitored client's well-being, safety and comfort under physician direction.
12/2019 to 03/2021
Optometric TechnicianMyeyedr – Usa ● Jacksonville, FL,
Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
Sent patient prescriptions to pharmacies and scheduled future appointments.
Cleaned and performed minor maintenance on examination equipment and glasses.
Assisted patients in finding correct medications, eyeglasses and contact lenses.
Assisted with lens and glasses creation and packaging.
Protected patients by observing strict HIPAA guidelines.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
03/2018 to 08/2020
Patient Care AssistantAmita Health – Washington, MA,
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Engaged with patient family and friends to provide courteous visit experience.
Promoted patient comfort by quickly responding to calls and handling diverse needs.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
Used mobility devices to transport patients.
Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
Organized games and other activities to engage clients and offer mental stimulation.
Performed minor housekeeping tasks to keep patient areas clean and sanitized.
Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Provided care, comfort and emotional support to children and adolescents facing serious illnesses and medical procedures.
Supported unit efficiency by maintaining current and accurate clerical paperwork.
Delivered personal nursing assistance in pre- and post-operative situations.
Responded to bell or light signal calls to assist patients with needs.
Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
Implemented creative activities to emotionally support patients throughout medical treatment.
Played games with patients to boost mood, improve memory and provide light entertainment.
Used play, conversation, art and other forms of self-expression to prepare patients for everything from routine tests to complicated surgeries.
Optimized patient satisfaction, assisting senior leadership with medical procedures while explaining exams and processes.
Education and Training
Expected in 09/2020
High School Diploma: Penn Foster Career School - Scranton, PA GPA:
Expected in
Associate of Science: Herzing University - Birmingham, AL, GPA:
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