LiveCareer-Resume

emergency dispatcher resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Active Listening
  • Critical Thinking
  • Good Work Ethic
  • Leadership
  • People Skills
  • First Aid/CPR
  • Conflict Resolution
  • Customer Service
  • Decision Making
  • Computer-Based Dispatch Systems
  • Works Well Under Pressure
  • EMS Dispatch
  • Computer Skills
  • Call Management
  • Emergency Assessment
  • Multitasking and Prioritization
  • Information Relay
  • Documentation and Reporting
  • Basic Life Support BLS
  • Good Judgment
Education and Training
Southern New Hampshire University Hooksett, NH Expected in 09/2019 Bachelor of Arts : Psychology - GPA :
Glacier High School Kalispell, MT, Expected in 05/2011 High School Diploma : - GPA :
Experience
Clean Harbors, Inc. - Emergency Dispatcher
Tucker, GA, 06/2015 - Current
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Used radio, telephone and computer system to update first responders with new information.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Dispatched police officers and emergency personnel to calls for service.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Conducted multiple fire dispatch assignments across 3 regions.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Had to have high level of people skills, customer service skills in emergent situations in order to gain needed information. Talked to members of the public both on the phone and any front window traffic.
  • Handled sensitive information with absolute confidentiality.
  • Many clerical duties such as general office work, entering warrants, protection orders, or any other court orders into local and national databases. Entered trespass notices, stalking notices and maintained accuracy of information in local database. Maintained accuracy of paperwork by second checking and modifying as needed. Filed paperwork in organized manner. Coordinated with many different agencies including the courts, civil organizations such as CNADA as well as other first responder agencies.
  • Was a Notary for four years
  • Was in charge of state crime reporting for three agencies
  • Was an FTO responsible for training new dispatchers
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
Calpine - Control Room Operator
Coyote, CA, 08/2015 - 04/2023
  • Followed safety guidelines to minimize workplace hazards and protect fellow workers from harm.
  • Maintained high-level communication with direct supervisors to support rapid issue resolution.
  • Opened and closed jail doors from control room
  • Took all calls from members of the public and passed on messages to jail officers
  • Watched all security camera's for both employee and inmate safety
  • Had to have high level of customer service skills for members of the public and had to be able to talk to inmates in a way that would de-escalate the situation
Evangelical Lutheran Good Samaritan Society - Resident Assistant
Blaine, WA, 08/2014 - 05/2015
  • Welcomed new residents and assisted with community adjustment.
  • Managed administrative tasks, maintenance requests, room change process and incident reports.
  • Assisted with resolving student conflicts and disputes.
  • Served as positive role model for diverse group of individuals.
  • Devised various activities for social, educational and recreational resident programs.
  • Maintained student safety by enforcing compliance with campus rules.
  • Responded and assisted with diverse needs of residents on wing.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Conducted regular rounds to keep residents and areas safe and secure.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Communicated with staff to resolve problems with individual students.
  • Answered telephones and routed calls or delivered messages.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Counseled students in handling family, financial and educational problems.
  • Had to have high level of customer service skills at front desk work when signing in resident guests or answering any questions.
Accomplishments
  • Letter of Commendation from Sheriff Lewis and Outstanding Performance Certificate
  • Outstanding Leadership Award

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Glacier High School

Job Titles Held:

  • Emergency Dispatcher
  • Control Room Operator
  • Resident Assistant

Degrees

  • Bachelor of Arts
  • High School Diploma

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