emergency dispatcher resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Putnam County. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

  • Police, fire, and ems procedures
  • Information intake
  • Basic life support understanding
  • Map reading skills
  • Multitasking abilities
  • Adaptability
  • CAD, PROQA software proficiency
  • Basic math
  • Customer Service
  • Detail-oriented
  • Computer proficiency
  • Compassion
  • MS Office
  • Computer-aided dispatching
  • Analytical skills
  • Interpersonal Communications
Work History
03/2016 to Current Emergency Dispatcher Ascension (System Office) | Newburgh, IN,
  • Utilized IDACS/NCIS per police requests to determine criminal and driver history, vehicle registration information and license status, and enter or check missing persons.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented all details in system.
  • Answered calls from automatic routing system and took basic information from callers.
  • Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
  • Identified cases requiring additional resources and interventions, reaching out to medical helicopter departments, state police, DNR, to determine best next steps.
  • Cultivated client rapport by interfacing with callers to aid with medical emergencies.
09/2015 to 07/2018 Cosmetologist Omni Hotels | Louisville, KY,
  • Suggested treatments and styles to suit customers' appearance and desired look.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Monitored hair style trends to stay on top of fashions and better serve customer needs.
  • Offered highly skilled and diverse salon services to over 4-6 daily customers, including cuts, color services and extensions.
  • Answered phone calls and emails to schedule client appointments.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Recorded notes for future reference, including customer preferences and services delivered.
06/2012 to 04/2016 Emergency Medical Technician-Basic American Medical Response | Pikeville, KY,
  • Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
  • Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
  • Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
  • Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
  • Assisted admitting and billing personnel to obtain and record patient vital statistics and establish necessity for medical transportation.
  • Removed victims from vehicles or scene of accident or catastrophe and assisted in transfer to receiving facilities.
  • Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
  • Leveraged defibrillator, oxygen, suction devices, CPR and other procedures and medications to provide advanced medical care.
  • Participated in community programs to maintain company image and establish strong community relations.
  • Followed pre-printed and map-based directions to locate sites and maintained awareness of changes in roadways or points of access.
  • Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Communicated with lucid patients to gather incident and medical history information.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Administered tests and medication to stabilize patients in field or in transit.
  • Quickly recognized patient needs based on conditions and assisted patients or paramedics with medications for breathing, chest pain, and diabetic situations.
  • Responded to numerous daily emergency calls to provide quick and compassionate medical assistance and care for patients.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Expected in 08/2015 to to | Cosmetology Vincennes Beauty College, Vincennes, IN GPA:
  • Received Indiana State cosmetologist license
Expected in 05/2015 to to Associate Of Science | Cosmetology Vincennes University, Vincennes, IN GPA:
Expected in 05/2011 to to | Greencastle Senior High School, Greencastle, IN GPA:
Expected in 05/2011 to to | Veterinarian Assisting Area 30 Career Center, Greencastle, IN, GPA:
  • PST - Public Safety Telecommunicator
  • EMD - Emergency Medical Dispatch
  • EPD- Emergency Police Dispatch
  • EFD- Emergency Fire Dispatch
  • IDACS- Indiana Data and Communications System
  • NCIC
  • CPR and AED
  • POST- Physicians Orders for Scope of Treatment
  • Emergency Medical Technician - 2012-2016
  • Licensed Cosmetologist - current

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Resume Overview

School Attended

  • Vincennes Beauty College
  • Vincennes University
  • Greencastle Senior High School
  • Area 30 Career Center

Job Titles Held:

  • Emergency Dispatcher
  • Cosmetologist
  • Emergency Medical Technician-Basic


  • Associate Of Science

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