eligibility specialist office assistant resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Ambitious and dedicated professional focused on outstanding work ethics and dynamic customer service, with years of experience providing exceptional administrative organizational communication with a positive attitude and good time-management skills that will be a great asset to your company.
Skills
Microsoft Office
Word
Excel
Power Point
Outlook
Shahs Software-Case Manager
NewGen
Grammer and Proofreading
Decision-making
Training & Development
Supervision
Critical thinking
Time management
Multitasking
People skills
Telephone etiquette
Recordkeeping and data input
Program understanding and advisement
Applicant support and service
Experience
Eligibility Specialist/Office Assistant, 02/2021 - Current Kaiser Permanente – Bakersfield, CA,
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Preform day to day responsibilities of the service operation
Assisting clients with intake applications proofread, process forms and records
Operate a variety of office equipment
Greet and welcome clients, answering the phone
Organize and assemble file folders
Provides social services including intake applications
Providing referrals to other agencies for financial and housing assistance
Input and retrieve, sort mail, & respond to emails
Input data and information into multiple computer systems
Perform careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance
Explain eligibility details and affordability options to patients with kindness and respect
Call applicants explain benefits processes
Prioritized and organized tasks to efficiently accomplish service goals
Provided excellent service and attention to customers when face-to-face or through phone conversations
Department Manager, 08/2016 - 10/2020 Human Good – Seattle, WA,
Supervised 3 to 4 full-time and part-time employees on a daily
Supervised day-to-day employee activities and all department functions, including setting assignments and coordinating schedules.
Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
Optimized business performance with consistent data tracking and analysis of ongoing operations.
Documented department activities through logs, reports, and computer updates.
Championed customer service standards to consistently meet targets.
Resolved escalated issues with positive approach, persuasive communication skills,and effective conflict management strategies.
Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
Medical Records Technician, 05/2012 - 07/2016 Nextera Energy, Inc – Palmetto, FL,
Pulled patient records and transferred information to appropriate parties.
Provided respectful assistance to patients, staff members and insurance company representatives.
Entered patient insurance, demographic and health information into software and confirmed records.
Set up patient charts and documented information in various company software.
Determined and implemented techniques to improve medical records retrieval process.
Scanned incoming documentation.
Followed-up with insurance companies and individuals to resolve discrepancies.
Assigned patients to correct diagnosis-related groups.
Worked within the (EHR) electronic health records code system to properly classify patients data
Administrative Technician, 11/2009 - 05/2012 Memorial Health Hospital – City, STATE,
Delivered exceptional customer service through direct communication with clients and team members.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Oversaw invoicing and billing functions, achieving consistent and accurate payments.
Managed electronic calendars using Microsoft and Excel, scheduled meetings, appointments and conference calls.
Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
Answered phones to direct callers, schedule appointments and provide general office information.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Received and routed incoming calls and correspondence to promote timely communication.
Education and Training
Associate of Arts: Medical Billing/Medical Records , Expected in 12/2013 - University of Phoenix - Tempe, AZ GPA: Status -
Major in Billing and Coding
High School Diploma: , Expected in 05/1996 - Coffeeville High School - Coffeeville, Al, GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.