Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Patient and empathetic customer service professional with extensive background in conflict resolution and customer care. Desires an administrative role.
Skills
  • Professional phone etiquette
  • Customer service-oriented
  • Filing and data archiving
  • 65 WPM typing speed
  • Attention to detail
  • Medical terminology knowledge
Education
Blue Ridge Community College E Flat Rock, NC Expected in 2010 : Surgical Technology - GPA :
  • 3.5 GPA
  • Treasurer of Surgical Technology Club
Certifications
  • Certified Surgical Technologist
Work History
Actionlink - Easy Tech Associate
San Francisco, CA, 04/2013 - 11/2013
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
  • Restored data, operating systems, files, documents and drivers.
  • Maintained accurate hardware and software inventories.
Paycom Software, Inc. - Electronics Sales Associate
Pasadena, CA, 09/2010 - 04/2013
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Trained staff on operating procedures and company services.
  • Scheduled staff shifts to cover peaks and lulls in customer visits.
Ace Hardware - Product Specialist
Manning, SC, 2010 - 05/2010
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
T-MOBILE - Team Lead
City, STATE, 06/2007 - 11/2009
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Completed data entry, took payments, and created payment arrangements.
Accomplishments
  • National Technical Honors Society

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

85Good

resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Blue Ridge Community College

Job Titles Held:

  • Easy Tech Associate
  • Electronics Sales Associate
  • Product Specialist
  • Team Lead

Degrees

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: