(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Patient and empathetic customer service professional with extensive background in conflict resolution and customer care. Desires an administrative role.
  • Professional phone etiquette
  • Customer service-oriented
  • Filing and data archiving
  • 65 WPM typing speed
  • Attention to detail
  • Medical terminology knowledge
Blue Ridge Community College E Flat Rock, NC Expected in 2010 : Surgical Technology - GPA :
  • 3.5 GPA
  • Treasurer of Surgical Technology Club
  • Certified Surgical Technologist
Work History
Actionlink - Easy Tech Associate
San Francisco, CA, 04/2013 - 11/2013
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
  • Restored data, operating systems, files, documents and drivers.
  • Maintained accurate hardware and software inventories.
Paycom Software, Inc. - Electronics Sales Associate
Pasadena, CA, 09/2010 - 04/2013
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Trained staff on operating procedures and company services.
  • Scheduled staff shifts to cover peaks and lulls in customer visits.
Ace Hardware - Product Specialist
Manning, SC, 2010 - 05/2010
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
T-MOBILE - Team Lead
City, STATE, 06/2007 - 11/2009
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Completed data entry, took payments, and created payment arrangements.
  • National Technical Honors Society

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School Attended

  • Blue Ridge Community College

Job Titles Held:

  • Easy Tech Associate
  • Electronics Sales Associate
  • Product Specialist
  • Team Lead


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