Patient and empathetic customer service professional with extensive background in conflict resolution and customer care. Desires an administrative role.
Skills
Professional phone etiquette
Customer service-oriented
Filing and data archiving
65 WPM typing speed
Attention to detail
Medical terminology knowledge
Education
Blue Ridge Community CollegeE Flat Rock, NCExpected in 2010 ā ā:Surgical Technology - GPA:
3.5 GPA
Treasurer of Surgical Technology Club
Certifications
Certified Surgical Technologist
Websites, Portfolios, Profiles
Work History
Actionlink - Easy Tech Associate San Francisco, CA, 04/2013 - 11/2013
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Ordered necessary supplies and parts to repair malfunctioning hardware.
Restored data, operating systems, files, documents and drivers.
Maintained accurate hardware and software inventories.
Paycom Software, Inc. - Electronics Sales Associate Pasadena, CA, 09/2010 - 04/2013
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Trained staff on operating procedures and company services.
Scheduled staff shifts to cover peaks and lulls in customer visits.
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