drug testing program assistant manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Hardworking and motivated .Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Reliable, Possesses exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. Self driven, Organized, Professional. Offering excellent problem-solving, communication and multitasking abilities. Implements new processes. Motivational leader and organizational problem-solve. Customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Motivated other associates seeking further direction in an Observer role to gain hands-on experience. Outgoing and friendly with strong drive to succeed. And is fluent in English. Works with a diverse group
Skills
Performance standards and analysis
Policy and procedure improvements
Business oversight
Budget coordination
Program leadership
Decision-making
Communication
Training & Development
Conflict resolution
Organizational skills
People skills
Problem resolution
Active listening
Critical thinking
Education and Training
Springfield South HighSpringfield Oh, Expected in 05/1984 ā āHigh School Diploma: - GPA:
Carousel Beauty CollegeSpringfield, OHExpected in 09/1993 ā ā:Cosmetology - GPA:
Mansfield Buisness Charleston, SC, Expected in ā ā:Accounting - GPA:
Certifications
Drug Testing Program Assistant Manager Training-2021
Observer Training - 2021
Ohio St. Board of Cosmetology License - 1993
Experience
Sares-Regis Group - Drug Testing Program Assistant Manager Fullerton, CA, 10/2021 - Current
Coordinated and monitored program performance, quality and services.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Collaborated with Wing Program Manager to establish program curriculum and goals.
Supported advertising and promotional initiatives by creating marketing materials.
Collaborated with Wing Program Manager to coordinate travel plans, special events.
Oversaw daily operations of Drug testing program functions.
Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
Coordinated, tasked and supervised staff to sustain organizational operations and champion organizational mission.
Cultivated and developed programming ideas for station to produce.
Increased Drug testing program effectiveness by implementing strategic operational improvements.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Watched Wing Program Manager perform daily activities such as Organizing check in process of Military Members.
Reviewed patient consent documentation and conducted observations.
Applied clinical safety procedures to protect patients and staff.
Assisted Drug Testing Program Assistant Manager with giving instructions], strictly following instructions.
Learned processes and procedures to maximize contributions and productivity.
Attended educational seminars and meetings.
Enforced company policies, answered coworkers' questions and trained new personnel.
Identified operational and performance issues and worked with managers to resolve concerns.
Completed Drug screen with efficiency and accuracy, resulting in maximum members being tested
Completed ongoing quality checks and closely following strict quality assurance guidelines.
Monitor Military Members to understand the correct steps to take for the Drug screening procedures.
Compiled and verified data to resolve issues and streamline efficiency.
Cultivate- People SC - Assistant Manager City, STATE, 11/2018 - 07/2021
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Planned and prepared workflow schedules, delegating tasks for 9 member team.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Enhanced sales by implementing merchandising and promotional improvements.
Supported sales management initiatives to optimize business development.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Supercuts - Manager City, STATE, 11/1993 - 11/2018
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Aided in negotiation with vendors and suppliers to reduce overall costs.
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Delivered level of service to customers in effort to build upon relationships for future clients.
Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Assisted with training and onboarding of sales associates in store operations.
Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
Completed daily sales reports and analyzed metrics to identify trends.
Adhered to store policies and procedures to maintain regulatory and legal compliance.
Set challenging yet attainable goals to encourage continuous staff development.
Employed active listening and time management to remedy employee conflicts.
Reviewed applications for open positions and made knowledgeable hiring recommendations.
Accomplishments
Consistently maintained high customer satisfaction ratings.
Promoted from Observer to Drug Testing Program Assistant Manager, in less than 12-months
Recognized as Employee of the Year 1993, 1994, 2000 and 2019 for outstanding performance and team contributions.
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