Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
Accomplishments
Selected for the 2019-2020 Top Dog Program
Completed workshops on communication, effective leadership, and project management.
Personal mentor Senior Executive Director of Labor Relation.
Executive Coaching with Director of Training and Development.
Collaborated with team of 12 Cohorts in the development of Top Dog Executive Development - Improving Customer Culture Presentation.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Manage over 30 drivers' for key performance indicators daily and weekly to maintain on-track status.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Ensure employees are trained to maximize team productivity.
Created and implemented strategies for improving operational efficiency and accuracy.
Assisted in recruiting, hiring, and training of team members.
Ensure employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
06/2008 to 04/2016
City ManagerGes Corporation – New Orleans, LA,
Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
Designed modern employee recognition program which boosted productivity and improved morale.
Built relationships with customers and managed accounts to drive revenue and profit.
Ensure shift reports are completed to understand current numbers and trends in areas such as cash control and accounting practices.
Developed and maintained relationships with Package Express customers and suppliers through continual communication and follow-up.
Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
Conducted performance reviews each year for 15 + employees and one supervisor, offering praise and recommendations for improvement.
Advanced productivity KPIs by leading training on procedures and safety practices.
Forged and cultivated productive relationships with community members and potential partners.
Identified and resolved unauthorized, unsafe, or ineffective practices by inspecting production areas regularly.
06/2006 to 06/2008
Operations SupervisorGreyhound Lines Inc. – City, STATE,
Monitored over 80 drivers daily and weekly for key performance indicators to maintain on-track status.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Ensure employees are motivated and trained to maximize team productivity.
Performed reviews of documentation such as CDL, DOT card,and Log book for accuracy and compliance.
05/1997 to 06/2006
Motor Coach OperatorGreyhound Lines Inc. – City, STATE,
Conducted pre-trip inspections of buses for safe operation.
Assisted 50+ passengers to include passengers with disabilities and other physical issues in boarding and exiting buses to promote passenger safety.
Ensure scheduled routes are adhered to and accomplished timely drop-offs/ pick-ups to comply with preset route criteria.
Operated bus and equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Exceeded goals through effective task prioritization and great work ethic.
Education
Expected in 02/2014
Bachelor of Science: Business University Of Phoenix - Byram, MS, GPA:
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