, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
- Selected for the 2019-2020 Top Dog Program
- Completed workshops on communication, effective leadership, and project management.
- Personal mentor Senior Executive Director of Labor Relation.
- Executive Coaching with Director of Training and Development.
- Collaborated with team of 12 Cohorts in the development of Top Dog Executive Development - Improving Customer Culture Presentation.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Satisfaction
- Cash Control
- Operational Procedures
- Human Resources
- Driver Training
- Safety Initiatives
- Critical thinking
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- Train and mentor
- Interpersonal skills
- Research
- Company Standards
- Labor Relations
- Performance Evaluations
- Marketing
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06/2017 to Current Driver Operations Supervisor Instacart – Flushing, NY,
- Manage over 30 drivers' for key performance indicators daily and weekly to maintain on-track status.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Ensure employees are trained to maximize team productivity.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Assisted in recruiting, hiring, and training of team members.
- Ensure employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
06/2008 to 04/2016 City Manager Ges Corporation – New Orleans, LA,
- Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Ensure shift reports are completed to understand current numbers and trends in areas such as cash control and accounting practices.
- Developed and maintained relationships with Package Express customers and suppliers through continual communication and follow-up.
- Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
- Conducted performance reviews each year for 15 + employees and one supervisor, offering praise and recommendations for improvement.
- Advanced productivity KPIs by leading training on procedures and safety practices.
- Forged and cultivated productive relationships with community members and potential partners.
- Identified and resolved unauthorized, unsafe, or ineffective practices by inspecting production areas regularly.
06/2006 to 06/2008 Operations Supervisor Greyhound Lines Inc. – City, STATE,
- Monitored over 80 drivers daily and weekly for key performance indicators to maintain on-track status.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Ensure employees are motivated and trained to maximize team productivity.
- Performed reviews of documentation such as CDL, DOT card,and Log book for accuracy and compliance.
05/1997 to 06/2006 Motor Coach Operator Greyhound Lines Inc. – City, STATE,
- Conducted pre-trip inspections of buses for safe operation.
- Assisted 50+ passengers to include passengers with disabilities and other physical issues in boarding and exiting buses to promote passenger safety.
- Ensure scheduled routes are adhered to and accomplished timely drop-offs/ pick-ups to comply with preset route criteria.
- Operated bus and equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Exceeded goals through effective task prioritization and great work ethic.
Expected in 02/2014 Bachelor of Science: Business
University Of Phoenix - Byram, MS,
GPA:
- Majored in Business
- Graduated with 3.50 GPA
- Minored in Human Resources
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