Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.

  • Selected for the 2019-2020 Top Dog Program
  • Completed workshops on communication, effective leadership, and project management.
  • Personal mentor Senior Executive Director of Labor Relation.
  • Executive Coaching with Director of Training and Development.
  • Collaborated with team of 12 Cohorts in the development of Top Dog Executive Development - Improving Customer Culture Presentation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Customer Satisfaction
  • Cash Control
  • Operational Procedures
  • Human Resources
  • Driver Training
  • Safety Initiatives
  • Critical thinking
  • Train and mentor
  • Interpersonal skills
  • Research
  • Company Standards
  • Labor Relations
  • Performance Evaluations
  • Marketing
Work History
06/2017 to Current
Driver Operations Supervisor Instacart Flushing, NY,
  • Manage over 30 drivers' for key performance indicators daily and weekly to maintain on-track status.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Ensure employees are trained to maximize team productivity.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Assisted in recruiting, hiring, and training of team members.
  • Ensure employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
06/2008 to 04/2016
City Manager Ges Corporation New Orleans, LA,
  • Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Ensure shift reports are completed to understand current numbers and trends in areas such as cash control and accounting practices.
  • Developed and maintained relationships with Package Express customers and suppliers through continual communication and follow-up.
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
  • Conducted performance reviews each year for 15 + employees and one supervisor, offering praise and recommendations for improvement.
  • Advanced productivity KPIs by leading training on procedures and safety practices.
  • Forged and cultivated productive relationships with community members and potential partners.
  • Identified and resolved unauthorized, unsafe, or ineffective practices by inspecting production areas regularly.
06/2006 to 06/2008
Operations Supervisor Greyhound Lines Inc. City, STATE,
  • Monitored over 80 drivers daily and weekly for key performance indicators to maintain on-track status.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Ensure employees are motivated and trained to maximize team productivity.
  • Performed reviews of documentation such as CDL, DOT card,and Log book for accuracy and compliance.
05/1997 to 06/2006
Motor Coach Operator Greyhound Lines Inc. City, STATE,
  • Conducted pre-trip inspections of buses for safe operation.
  • Assisted 50+ passengers to include passengers with disabilities and other physical issues in boarding and exiting buses to promote passenger safety.
  • Ensure scheduled routes are adhered to and accomplished timely drop-offs/ pick-ups to comply with preset route criteria.
  • Operated bus and equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Exceeded goals through effective task prioritization and great work ethic.
Expected in 02/2014
Bachelor of Science: Business
University Of Phoenix - Byram, MS,
  • Majored in Business
  • Graduated with 3.50 GPA
  • Minored in Human Resources

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