Drayage Dispatch Manager Resume Example Next Trucking

DRAYAGE DISPATCH MANAGER

Professional Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Knowledgeable about training employees, coordinating work schedules. Always looking for ways to improve efficiency and procedures. Reliable Dispatcher with over 6 years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Hardworking Lead Dispatcher offering years of related experience. Capable of monitoring personnel and resolving issues in an independent manner. Looking to apply good communication, multitasking and prioritization skills to a challenging new role.

Skills

Microsoft Office proficiency, SoftClient, YMS, Accu-Term 7 and Profit Tools
Strong organizational skills
Strong work ethic
Team player
Timely project completion
Attention to detail
Negotiation
Data entry
Fluent in Spanish
50 WPM

Devoted to data integrity
Employee productivity reports
Strong problem solving ability
Dependable
10-key
Multi-line telephone
Customer service
Scheduling/ Routing
Employee training

Work History

Drayage Dispatch Manager, 07/2019 to 03/2020
Next Trucking – El Segundo, CA

Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
Closely monitored dispatch board to triage and prioritize daily calls.
Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved driver and CSR problems, improved operations and provided exceptional client support.
Resolved conflicts and negotiated mutually beneficial agreements between parties.

Dispatcher, 05/2016 to 07/2019
Southern Counties Express- A Universal Company – Rancho Dominguez, CA

Negotiation competency Proficient in typing: 50 WPM and 10-key by Multi-Task touch Prioritizing calls Employee training Schedule management Delivery policies Data entry Routing orders DOT regulations Deadline-driven, Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride Trained 6 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
Assists with scheduling of workflow for Independent Contractors.
Redirected shipments en route in response to customer requests.
Communicated all emergencies, delays due to weather and carrier schedule changes to management and customer service representative to notify their customer.
Maintained updated and detailed records of daily productivity.
Closely monitored dispatch board to triage and prioritize LFD loads and empties.
Trace import loads as well as, BNSF/UPRR to check availability.
Utilize systems to assign work, reassign work or balance work ensuring contractors are busy at all times.

Lockdown Clerk/Dispatcher, 11/2013 to 05/2016
Freight Systems Inc – Springs, CA

Responsible for releasing correct trailer/container loads to drivers by verifying: release number, trailer number, carrier information, destination and verifying their valid commercial driver's license.
Data entry of store delivery runs, local deliveries, building transfers, strip cards, manifesting and gate passes.
Provided general office support: typing, filing, copying, scanning and answering multi-line telephone system.
Entered bill of ladings into the SoftClient System and entered gate passes into YMS.
Created daily receiving logs and labor logs that are sent to management at the end of each shift.
Supported Chief Operating Officer with daily operational functions.
Assisted with training and evaluating new hired employees.

Research Associate, 04/2008 to 11/2013
SK&A A Cegedim Company – Irvine, CA

Was responsible for building and maintaining the accuracy of SK&A's database files by placing thousands of nationwide calls daily to hospitals, pharmacies and physician offices.
The ability to follow instructions well and make decisions with no supervision.
Demonstrated mastery of customer service call script within specified time-frames.

Education

Diploma: General Studies, 2002
La Habra High School - La Habra, CA

Resume Overview

Companies Worked For:

Next Trucking
Southern Counties Express- A Universal Company
Freight Systems Inc
SK&A A Cegedim Company

School Attended

La Habra High School

Job Titles Held:

Drayage Dispatch Manager
Dispatcher
Lockdown Clerk/Dispatcher
Research Associate

Degrees

Diploma : General Studies , 2002

Drayage Dispatch Manager Resume Example

Resume Score: 80%

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