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District Substitute Teacher Resume Example

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DISTRICT SUBSTITUTE TEACHER
Summary

Energetic and reliable Office Manager skilled with working with a diverse group of people. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. High-performing Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Self-motivated and dependable office administrative professional with 17 years experience providing executive-level support.

Highlights
  • Data Collection
  • Data Entry
  • Executive Management Support
  • Multi-Task Management
  • Problem resolution
  • Self-starter
  • Deadline-oriented
  • Staff motivation
  • Employee training and development
  • Organizational Skills
  • Microsoft Office
  • Spreadsheet development
  • Report analysis
  • QuickBooks
  • Customer Service
  • Critical Thinking
  • Data Analysis
Accomplishments

Process Improvement 

  • Oversaw implementation of new phone system which resulted in more cost-effective service.

Research 

  • Investigated and analyzed client complaints to identify and resolve issues.

Data Organization 

  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Administration 

  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Multitasking 

  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service 

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Experience
Northside Independent School District San Antonio , TX District Substitute Teacher 09/2014 to Current
  • 40hr per week Pay: $80 a day
  • Responsible for teaching several subject specialty areas including: Science, Math, Language Arts, Social Studies, Spanish, Physical Education, Music, Health, and Special Education classrooms.
  • Offering quality performance and encouraging suggestions for improvement.
  • Help students learn subject matter and/or skills that are required for scheduled lessons and provides meaningful instruction for assigned classrooms.

Alaska Air National Guard Anchorage , AK Customer Support Logistics Manager 01/2009 to 07/2012
  • 2012-Current (Traditional Guardsmen) 1 weekend a month.
  • 40hr per week Pay: $75,000.
  • Surpassed revenue goals in four consecutive quarters.
  • Successfully established effective systems for record retention by creating database for daily correspondence tracking.
  • Directed strategic initiatives to achieve organizational goals.
  • Guided, trained, and mentored traditional guard members.
  • Implemented the (ICE) program that standardized employee training and led to increase in customer satisfaction by 15%.
  • Reduced and controlled expenses by creating policies and procedures to ensure personal followed a checklist and made the correct steps necessary.
Alaska Air National Guard Anchorage , AK Customer Service Logistics 07/2003 to 01/2009
  • 40hr per week Pay: $65,000.
  • Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.
  • Reviewed new customer orders and requests and manually entered data into a centralized database.
  • Verified and logged in deadlines for responding to daily inquiries.Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
United States Air Force Ramstein , Germany Warehouse Journeyman 10/1997 to 03/2001
  • 40hr per week Pay: $40,000.
  • Assisted in the management of the Base Weapons Storage Facility (BWSF); and provided storage and security for weapons.
  • Assisted in preparing, storage, and security of mobility bags.
  • Supported contingencies in the European and Southwest Asian theaters of operations.
  • Ensured physical inventory and count procedures and process was accurate; along with picking up and delivering parts.
  • Contributed to the replenishment and stocking strategies by product and location.
Education
AAS: Logistics 2010 Community College of the Air Force, Maxwell AFB, Alabama , USA

Logistics
MPA: Public Administration 2009 Wayland Baptist University, Anchorage , Ak, USA

Public Administration
AAS: Justice Administration 2007 BAS Wayland Baptist University, Anchorage , Ak, USA

Justice Administration
Additional Information

Clearance 

Secret 17+ years (active)


Major Awards/Decorations 

  • Air Force Achievement Medal
  • Air Force Outstanding Unit Award
  • Air Force Good Conduct Medal
  • National Defense Service Medal
  • Global War on Terrorism Service Medal
  • Air Force Overseas Ribbon Short
  • Air Force Overseas Ribbon Long
  • Air Force Longevity Service
  • US Air Force NCO PME Graduate Ribbon
  • Air Force Training Ribbon

 

Additional Training 

  • Professional Military Education EAFB - 2009
  • Airmen Leadership School EAFB - 2004
  • Public Speaking - 2006
  • Knock yourself out Customer Service - 2005
  • Mentor Training - 2003-2011
  • Unit Control Center - 2004-2011
  • Records Custodian & Certifier - 2004-2011
  • Certified Training Manager - 2005-2011
Skills

Air Force, budget, direct, develop, active learning, interpersonal, implement, Customer Service, Data Analysis, data entry, email, frame, functional, inspect, Inventory, Leadership, listening, Logistics, organizational skills , Managerial, mentor, Microsoft Office Suite, plan, letters, memos, multi-tasking, organizational, personnel, policies, research, quality control, Quality Assurance, reporting, team player, phone, type 70 wpm, written communication skills, speaking,


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Resume Overview

Companies Worked For:

  • Northside Independent School District
  • Alaska Air National Guard
  • United States Air Force

School Attended

  • Community College of the Air Force
  • Wayland Baptist University
  • BAS Wayland Baptist University

Job Titles Held:

  • District Substitute Teacher
  • Customer Support Logistics Manager
  • Customer Service Logistics
  • Warehouse Journeyman

Degrees

  • AAS : Logistics 2010
    MPA : Public Administration 2009
    AAS : Justice Administration 2007

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