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Dispatcher/ receptionist Resume Example

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DISPATCHER/ RECEPTIONIST
Professional Summary
Motivated customer service specialist with retail experience in a fast-paced, team-based environment. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service.  Bilingual :  familiar with a wide range of housekeeping duties and cleaning equipment. Motivated to get the job done with little direction. Patient and empathetic with extensive background in conflict resolution and customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Cash flow management
  • Credit card processing
  • Multi-line phone talent
  • Medical terminology knowledge
  • Strategic sales knowledge
  • Safety-oriented
  • Multi-tasking
  • CPR/First Aid certified
  • Strong interpersonal skills
  • Fast learner
  • Dementia and Alzheimer's knowledge
  • Feeding assistance expert
  • Patient-focused care
  • Trustworthy companion
  • Committed team player
  • Efficient and reliable team player
  • Adaptable
  • Patient-focused care
  • Adaptability and responsiveness
  • General housekeeping
  • Courteous and helpful
Work History
Dispatcher/ receptionist , 08/2012 to 04/2013
Tri state towing – Dekalb, IL
    Temporary job I worked 54 hours a week 3rd shift worked for cash no over time just regular pay I did everything set up tows dealt with irate customers dealt with dekalb police dept and dekalb co sheriff office took accident reports DUI reports . I had four drivers I was dispatching for did relocations took payments greater than 3,500 a night took over 50 calls a night Iam a great multi tasker released cars took payments dealt with insurance and motor company 
  • Answered an average of [50] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Processed [50] daily invoices and billed renewed invoices to clients..
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Upheld top-quality workmanship and excellent customer service.
Car hop , 01/2011 to 11/2011
Sonic drive in – Mathis, TX
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Politely assisted customers in person and via telephone.
  • Greeted customers entering the store to ascertain what each customer wanted 
  • Cleaned and sterilized equipment and facilities
  • Cleaned garbage cans with water or steam
  • Filled beverage and ice dispensers
  • Greeted each customer with friendly eye contact
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Delivered quality service by providing a warm and welcoming environment.
  • Assisted co-workers whenever possible.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Provided friendly and attentive service.
Waitress , 05/2010 to 01/2011
The boiling pot – Rockport, TX
    Seasonal job working as waitress in family restaurant served fresh seafood from the Gulf of Mexico this is located in texas my home state  
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Described product to customers and accurately explained details and care of merchandise.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered an average of [25 ] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers in person and via telephone.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
CNA , 12/2008 to 06/2009
Dekalb co health dept – Dekalb, IL
    Worked as a CNA 3rd shift was really reliable 
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
  • Provided a comforting and soothing environment.
  • Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
  • Monitored expiration of medical supplies and medications.
Cna, 05/2006 to 10/2008
John Nolan – Dekalb, IL
    Helped Mr. Nolan with his everyday needs took him to doctor apts left the position when mr Nolan Passed away in oct 2008 .
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Monitored vital signs, such as blood pressure and pulse
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Provided pre- and post-operative care.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Provided pre- and post-operative care.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Answered patient calls for care and feeding.
Education
High School Diploma: Basics, 2005
Mathis high school - Mathis Texas
CNA CPR first aid , 2006
Kishwaukee college - Malta il
Certifications
CNA CPR First -aid 
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Resume Overview

Companies Worked For:

  • Tri state towing
  • Sonic drive in
  • The boiling pot
  • Dekalb co health dept
  • John Nolan

School Attended

  • Mathis high school
  • Kishwaukee college

Job Titles Held:

  • Dispatcher/ receptionist
  • Car hop
  • Waitress
  • CNA
  • Cna

Degrees

  • High School Diploma : Basics , 2005
    CNA CPR first aid , 2006

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