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Dispatcher/Rate Clerk Resume Example

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DISPATCHER/RATE CLERK
Professional Summary

Experienced Dispatcher/Rate Clerk/Biller with over 10 years of experience in Trucking Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Work History
Dispatcher/Rate Clerk, 05/2010 to 10/2010Company Name - City, State
  • Directed all dispatching, routing and tracking of 25 fleet vehicles.
  • Closely monitored dispatch board to triage and prioritize over 40 daily calls.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed team communications and information for team meetings.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Responded to over Number daily caller requests with information about assistance and timeframes.
  • Directed investigations to verify and resolve customer or shipper complaints.
Dispatcher, Billing, Rate Clerk/Office Manager, 04/2008 to 10/2009Company Name - City, State
  • Handled all incoming business and client requests for information.
  • Compared vendor prices and negotiated for optimal savings.
  • Directed all dispatching, routing and tracking of 20 fleet vehicles.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Closely monitored dispatch board to triage and prioritize over 15 daily calls.
  • Responded to over 15 daily caller requests with information about assistance and timeframes.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Followed up with appropriate parties to obtain prompt payments.
  • Coordinated special projects and managed schedules.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Maintained computer and physical filing systems.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Dispatcher/Rate Clerk/Billing, 02/2005 to 04/2008Company Name - City, State
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 20 daily calls.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Directed all dispatching, routing and tracking of 20 fleet vehicles.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by resolving Billing issues.
  • Resolved Billing problems, improved operations and provided exceptional client support.
Dispatcher/Rate Clerk/Biller, 05/1995 to 08/2001Company Name - City, State
  • Responded to over 30 daily caller requests with information about assistance and timeframes.
  • Closely monitored dispatch board to triage and prioritize over 30 daily calls.
  • Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Directed all dispatching, routing and tracking of 40 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Developed team communications and information for Team meetings.
  • Resolved conflicts and negotiated mutually beneficial agreements
  • Increased customer satisfaction by resolving Product or Service issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved billing problems, improved operations and provided exceptional client support.
  • Handled 20 calls per 8 hrs to address customer inquiries and concerns.
  • Responded to over 20 daily caller requests with information about assistance and timeframes.
  • Closely monitored dispatch board to triage and prioritize over 20 daily calls.
  • Sent out Truck drivers to assist 8 hourly callers based on locations, needs and worker availability.
  • Directed all dispatching, routing and tracking of 30 fleet vehicles.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Bookkeeping, Business Math, Bookkeeping 1, English, Math, 05/1989
Louisiana Vocational-Technical Trade School - City
Math, English, Science, World History, Etc., 05/1971
Midland High School - City
Accomplishments
  • Documented and resolved billing issues which led to Payment of invoices.
Skills
  • Customer service
  • Organization
  • Communications
  • Problem resolution
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Resume Overview

School Attended

  • Louisiana Vocational-Technical Trade School
  • Midland High School

Job Titles Held:

  • Dispatcher/Rate Clerk
  • Dispatcher, Billing, Rate Clerk/Office Manager
  • Dispatcher/Rate Clerk/Billing
  • Dispatcher/Rate Clerk/Biller

Degrees

  • Bookkeeping , Business Math, Bookkeeping 1, English, Math 05/1989
    Math, English, Science, World History, Etc. , 05/1971

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