Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Skills
Customer service
Organization
Communications
Problem resolution
Professional Summary
Experienced Dispatcher/Rate Clerk/Biller with over 10 years of experience in Trucking Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Work History
05/2010 to 10/2010
Dispatcher/Rate ClerkAcme Truck Line – City, STATE,
Directed all dispatching, routing and tracking of 25 fleet vehicles.
Closely monitored dispatch board to triage and prioritize over 40 daily calls.
Kept detailed track of all available field personnel and all in-progress and completed calls.
Maintained updated and detailed records of calls in physical and electronic database.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed team communications and information for team meetings.
Maintained excellent attendance record, consistently arriving to work on time.
Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Responded to over Number daily caller requests with information about assistance and timeframes.
Directed investigations to verify and resolve customer or shipper complaints.
04/2008 to 10/2009
Dispatcher, Billing, Rate Clerk/Office ManagerVenture Transport – City, STATE,
Handled all incoming business and client requests for information.
Compared vendor prices and negotiated for optimal savings.
Directed all dispatching, routing and tracking of 20 fleet vehicles.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Closely monitored dispatch board to triage and prioritize over 15 daily calls.
Responded to over 15 daily caller requests with information about assistance and timeframes.
Maintained updated and detailed records of calls in physical and electronic database.
Kept detailed track of all available field personnel and all in-progress and completed calls.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Solved problems timely and effectively, ensuring customer satisfaction.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Followed up with appropriate parties to obtain prompt payments.
Coordinated special projects and managed schedules.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Maintained computer and physical filing systems.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
02/2005 to 04/2008
Dispatcher/Rate Clerk/BillingAce Transportation – City, STATE,
Maintained updated and detailed records of calls in physical and electronic database.
Closely monitored dispatch board to triage and prioritize over 20 daily calls.
Kept detailed track of all available field personnel and all in-progress and completed calls.
Directed all dispatching, routing and tracking of 20 fleet vehicles.
Directed investigations to verify and resolve customer or shipper complaints.
Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Increased customer satisfaction by resolving Billing issues.
Resolved Billing problems, improved operations and provided exceptional client support.
05/1995 to 08/2001
Dispatcher/Rate Clerk/BillerVenture Transport – City, STATE,
Responded to over 30 daily caller requests with information about assistance and timeframes.
Closely monitored dispatch board to triage and prioritize over 30 daily calls.
Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards and weather conditions.
Directed all dispatching, routing and tracking of 40 fleet vehicles.
Maintained updated and detailed records of calls in physical and electronic database.
Kept detailed track of all available field personnel and all in-progress and completed calls.
Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Directed investigations to verify and resolve customer or shipper complaints.
Developed team communications and information for Team meetings.
Resolved conflicts and negotiated mutually beneficial agreements
Increased customer satisfaction by resolving Product or Service issues.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved billing problems, improved operations and provided exceptional client support.
Handled 20 calls per 8 hrs to address customer inquiries and concerns.
Responded to over 20 daily caller requests with information about assistance and timeframes.
Closely monitored dispatch board to triage and prioritize over 20 daily calls.
Sent out Truck drivers to assist 8 hourly callers based on locations, needs and worker availability.
Directed all dispatching, routing and tracking of 30 fleet vehicles.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Expected in 05/1989
Bookkeeping: Business Math, Bookkeeping 1, English, Math Louisiana Vocational-Technical Trade School - Morgan City, LA, GPA:
Expected in 05/1971
: Math, English, Science, World History, Etc. Midland High School - Midland, LA, GPA:
Accomplishments
Documented and resolved billing issues which led to Payment of invoices.
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