- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Dynamic individual with over 12 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.
- Data entry
- File and data retrieval systems
- Team management
- Team building
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- Process improvement
- Communications
- Administrative support
- Problem resolution
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Dispatcher Office Assistant, 03/2020 - Current
Minnesota City Jobs – Winona, MN,
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Routed agreements, contracts and invoices through signature process.
- Maintained business records by updating customer information.
- Dispersed incoming mail to correct recipients throughout office.
- Maintained positive working relationship with fellow staff and management.
- Received and screened high volume of internal and external communications.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Office/Clinic Manager , 01/2014 - 09/2017
Advanced Pain Relief Institute – City, STATE,
- Expertly planned, coordinated, organized and directed all operations of the office.
- Directed the installation of improved work methods and procedures to achieve clinic objectives.
- Implemented standards and methods to measure the effectiveness of office activities.
- Cooperated with other health related agencies and organizations for continuity of care.
- Ensured the accuracy of public information and materials.
- Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
- Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.
- Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
- Established and maintained positive relationships with patients, families, other area health care providers and physicians.
- Maintained strict confidentiality with HIPPA regulation.
- Partnered with senior operations staff and human resources to expertly handle office or employee issues.
- Monitored office inventory to maintain adequate supply levels and order products.
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Mentored new employees on Clinical procedures and HIPPA and delivered constructive feedback to increase understanding of job duties.
Medical Assistant, 09/2009 - 01/2014
Consultants In Pain Medicine PA – City, STATE,
- Prepared, reviewed and submitted patient statements to determine factual accuracy.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Reviewed treatment sheets for consistency, completeness and accuracy.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Sterilized medical equipment after each procedure.
- Prepared prescription refill requests on behalf of physician to prevent lags.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Certified Medical Assistant: Medical Assisting, Expected in 09/2008
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Southern Careers Institute - San Antonio,
GPA:
Associate of Applied Science: Criminal Justice And Criminology , Expected in 12/2020
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Indiana University - Purdue University Indianapolis - Indianapolis, IN
GPA:
- Purdue University Global Chancellor's List in 2020
- Completed Institute of Certified Professional Managers (ICPM) training program to achieve the Certified Manager (CM) designation in 2015.
- Improved patient charting process through elimination of repetitive and time-consuming steps while maintaining data quality and integrity.
- Promoted to clinic manager within 3 months for successfully executing productivity and efficiency.
- Certified Medical Assistant (CMA)
- First Aid/CPR
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