dispatcher office assistant resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Dynamic individual with over 12 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.

  • Data entry
  • File and data retrieval systems
  • Team management
  • Team building
  • Process improvement
  • Communications
  • Administrative support
  • Problem resolution
03/2020 to Current
Dispatcher Office Assistant Minnesota City Jobs Winona, MN,
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Routed agreements, contracts and invoices through signature process.
  • Maintained business records by updating customer information.
  • Dispersed incoming mail to correct recipients throughout office.
  • Maintained positive working relationship with fellow staff and management.
  • Received and screened high volume of internal and external communications.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
01/2014 to 09/2017
Office/Clinic Manager Advanced Pain Relief Institute City, STATE,
  • Expertly planned, coordinated, organized and directed all operations of the office.
  • Directed the installation of improved work methods and procedures to achieve clinic objectives.
  • Implemented standards and methods to measure the effectiveness of office activities.
  • Cooperated with other health related agencies and organizations for continuity of care.
  • Ensured the accuracy of public information and materials.
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
  • Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.
  • Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
  • Established and maintained positive relationships with patients, families, other area health care providers and physicians.
  • Maintained strict confidentiality with HIPPA regulation.
  • Partnered with senior operations staff and human resources to expertly handle office or employee issues.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Mentored new employees on Clinical procedures and HIPPA and delivered constructive feedback to increase understanding of job duties.
09/2009 to 01/2014
Medical Assistant Consultants In Pain Medicine PA City, STATE,
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Reviewed treatment sheets for consistency, completeness and accuracy.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Sterilized medical equipment after each procedure.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Education and Training
Expected in 09/2008
Certified Medical Assistant: Medical Assisting
Southern Careers Institute - San Antonio,
  • 3.0 GPA
Expected in 12/2020
Associate of Applied Science: Criminal Justice And Criminology
Indiana University - Purdue University Indianapolis - Indianapolis, IN
  • 3.5 GPA
  • Purdue University Global Chancellor's List in 2020
  • Completed Institute of Certified Professional Managers (ICPM) training program to achieve the Certified Manager (CM) designation in 2015.
  • Improved patient charting process through elimination of repetitive and time-consuming steps while maintaining data quality and integrity.
  • Promoted to clinic manager within 3 months for successfully executing productivity and efficiency.
  • Certified Medical Assistant (CMA)
  • First Aid/CPR

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Resume Overview

School Attended

  • Southern Careers Institute
  • Indiana University - Purdue University Indianapolis

Job Titles Held:

  • Dispatcher Office Assistant
  • Office/Clinic Manager
  • Medical Assistant


  • Certified Medical Assistant
  • Associate of Applied Science

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