Dispatcher Office Assistant Resume Example Service First A/C & Plumbing

DISPATCHER OFFICE ASSISTANT

Summary

Dynamic individual with over 12 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.

Skills

Data entry
File and data retrieval systems
Team management
Team building

Process improvement
Communications
Administrative support
Problem resolution

Experience

Service First A/C & PlumbingMarch 2020 to CurrentDispatcher Office Assistant
San Antonio, TX

Supported office needs including taking messages, scanning documents and routing business correspondence.
Routed agreements, contracts and invoices through signature process.
Maintained business records by updating customer information.
Dispersed incoming mail to correct recipients throughout office.
Maintained positive working relationship with fellow staff and management.
Received and screened high volume of internal and external communications.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Collected payments, issued receipts and updated accounts to reflect new balances.
Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.

Advanced Pain Relief InstituteJanuary 2014 to October 2017Office/Clinic Manager
San Antonio, TX

Expertly planned, coordinated, organized and directed all operations of the office.
Directed the installation of improved work methods and procedures to achieve clinic objectives.
Implemented standards and methods to measure the effectiveness of office activities.
Cooperated with other health related agencies and organizations for continuity of care.
Ensured the accuracy of public information and materials.
Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.
Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
Established and maintained positive relationships with patients, families, other areahealth care providers and physicians.
Maintained strict confidentiality with HIPPA regulation.
Partnered with senior operations staff and human resources to expertly handle office or employee issues.
Monitored office inventory to maintain adequate supply levels and order products.
Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Mentored new employees on Clinical procedures and HIPPA and delivered constructive feedback to increase understanding of job duties.

Consultants in Pain Medicine PASeptember 2009 to January 2014Medical Assistant
San Antonio, TX

Prepared, reviewed and submitted patient statements to determine factual accuracy.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Reviewed treatment sheets for consistency, completeness and accuracy.
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
Completed and submitted clinical documentation in accordance with agency guidelines.
Sterilized medical equipment after each procedure.
Prepared prescription refill requests on behalf of physician to prevent lags.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Contacted pharmacies to submit and refill patients' prescriptions.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.

Education and Training

Southern Careers Institute September 2008Certified Medical Assistant: Medical AssistingSan Antonio

3.0 GPA

Indiana University - Purdue University IndianapolisExpected in December 2020Associate of Applied Science: Criminal Justice And Criminology Indianapolis, IN

3.5 GPA

Accomplishments

Purdue University Global Chancellor's List in 2020
Completed Institute of Certified Professional Managers (ICPM) training program to achieve the Certified Manager (CM) designation in 2015.
Improved patient charting process through elimination of repetitive and time-consuming steps while maintaining data quality and integrity.
Promoted to clinic manager within 3 months for successfully executing productivity and efficiency.

Certifications

Certified Medical Assistant (CMA)
First Aid/CPR

Resume Overview

Companies Worked For:

Service First A/C & Plumbing
Advanced Pain Relief Institute
Consultants in Pain Medicine PA

School Attended

Southern Careers Institute
Indiana University - Purdue University Indianapolis

Job Titles Held:

Dispatcher Office Assistant
Office/Clinic Manager
Medical Assistant

Degrees

Certified Medical Assistant : Medical Assisting
Associate of Applied Science : Criminal Justice And Criminology

Dispatcher Office Assistant Resume Example

Resume Score: 80%

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