(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Obtain a position that will offer me the opportunity to apply my retail sales experience to a high quality and well respected business in the community. I want to work in an environment that fosters personal growth and utilizes my existing skill set.

  • Communication skills, including effective interpersonal communication, and excellent written communication
  • Problem solving and critical thinking skills, with customer service at the forefront
  • Familiar with multiple database software programs, including ARGOS, Microsoft Office Suite, and ACCESS
  • Team-based player, but adept in leadership roles
  • Rapid acquisition of product-specific knowledge
  • Open and willing to adapt to change
  • Effective time management skills
Education and Training
Idaho Statue University Pocatello, ID, Expected in 05/2020 Bachelor of Arts : General Studies - GPA :
  • Continuing education to obtain my Masters in Communications, Persuasion and Media.
  • Member of Phi Kappa Phi
  • Dean's List 2010-2020
  • Graduated Magna Cum Laude
  • Coursework in Special Education, Education and Psychology
Communications Specialist , Expected in U.S Army : - GPA :


Work History
Pepsico - Dispatcher Office Assistant
Tupelo, MS, 06/2016 - 10/2018
  • Liaised with 10+ drivers to coordinate routes using ACCESS.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching environment.
  • Performed wide-ranging administrative, financial and service-related functions including invoicing and billing issues.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Increased customer service success rates by quickly resolving issues.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Skechers - Office Manager for Disability Services
Commerce, CA, 09/2010 - 04/2016
  • Prepared operational and salary budgets.
  • Maintained physical and computer-based filing system
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Aggregated and analyzed data related to administrative costs to prepare monthly budgets for Department and University Directors.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Argos software.
  • Created reports and presentations.
  • Received, screened and routed incoming calls.
Crew Transport - Dispatcher
City, STATE, 08/2007 - 08/2010
  • Coordinated schedules to maintain timely pick-up delivery of crews.
  • Planned routes accounting for various contingencies.
  • Ensured compliance with Department of Transportation regulations.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Evaluated and adjusted over 30 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
Beauty First - Retail Store Manager
City, STATE, 07/1996 - 08/2001
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Planned budgets and authorized payments and merchandise returns.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Increased profit by streamlining operations.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.

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School Attended

  • Idaho Statue University
  • Communications Specialist

Job Titles Held:

  • Dispatcher Office Assistant
  • Office Manager for Disability Services
  • Dispatcher
  • Retail Store Manager


  • Bachelor of Arts
  • U.S Army

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