Dispatcher Office Assistant Resume Example
Focused 911 Dispatcher bringing [Number] years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Desiring a long-term position with the [Name] system.
Experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Familiar with determining type and extent of emergencies along with location of incident and other related information. Knowledgeable about local streets, geography and demographics of [Location].
Dependable Feeder offering [Number] years of experience in production and manufacturing settings. Detail-oriented with commitment to safety and quality. Adept at training new employees on processes and procedures.
Outgoing Certified Server Trainer with proven ability to drive sales through excellent customer service. Experienced with training and coaching new servers on sales techniques and menus while multitasking in fast-paced environments.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Trained over [Number] employees on accurate triaging and dispatching procedures while personally handling [Number] daily calls.
- Accurately and efficiently responded to over [Number] daily requests.
- Supervised driver dispatching, route planning and vehicle tracking for over [Number][Job title] drivers.
- Planned and executed [project].
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Responded to customer concerns and issues by [Action].
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately [Number] animals per day.
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Unloaded and organized supplies and product inventory to maximize team efficiency.
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Collected and documented animal information such as weight, size, physical condition and food intake.
- Supervised waiting area, mopped floors, [Action] and rearranged magazines to maintain office.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
- Reviewed pet records from daily visits and appointments, entering all important data into system.
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Treated animals afflicted with [Type] mange and [Type] skin conditions with therapeutic bath treatments and medications.
- Monitored multiple databases to keep track of all company inventory
- Planned and executed [project].
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
- Assisted departments with special requests such as BOLOs.
- Used radio, telephone and computer system to update first responders with new information.
- Responded to emergency calls routed by the automatic distribution system.
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.,9,\
- Planned and executed [project].
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Resume Overview
School Attended
- Northwest Educational Center
Job Titles Held:
- Dispatcher Office Assistant
- Vet Tech/Receptionist
- Vet Tech/Manager
- Police Communication Operator
Degrees
- Some College (No Degree) : Computer Office Specialist 02/2008
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