Knowledgeable Dispatcher with 8 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Flexible hard worker ready to learn and contribute to team success.
Skills
Processing orders
Improving operations
Monitoring field personnel
Service planning
Training new hires
Strong problem solver
Supervision
Fluent in Spanish
Customer service
Work ethic
Experience
Dispatcher Office Assistant, 07/2013 - Current Masonite International Corporation – Grand Prairie, TX,
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Kept detailed and updated records of calls in physical and electronic databases.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Oversaw investigation and resolution of customer and vendor issues.
Customer Service Supervisor, 01/2019 - 10/2019 Vna Of Boston – Needham, MA,
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Addressed customer inquiries to increase customer satisfaction ratings.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Evaluated and authenticated returns, exchanges and voids.
Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
Evaluated employee job performance and motivated staff to improve productivity.
Responded to in-person and online customers to improve company customer service ratings.
Reviewed customer interactions and activity reports to identify and address concerns.
Home Health Aide, 08/2014 - 03/2015 Vna Of Boston – Woburn, MA,
Maintained clean and well-organized environment for client happiness and safety.
Assisted clients with bathing, dressing and incontinence care.
Helped clients stay happy and healthy by providing mental and emotional support.
Improved patient outlook and daily living through compassionate care.
Assisted with client personal care needs to foster independence and well-being.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Assisted terminally ill patients with personal care, including bathing, grooming and dressing.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Transported clients to doctor's appointments and errands.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Home Health Aide, 07/2013 - 06/2014 Wegmans Food Markets – Peapack, NJ,
Maintained clean and well-organized environment for client happiness and safety.
Assisted clients with bathing, dressing and incontinence care.
Helped clients stay happy and healthy by providing mental and emotional support.
Assisted with client personal care needs to foster independence and well-being.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Transported clients to doctor's appointments and errands.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Delivered high level of assistance with cooking, meal preparation and shopping.
Supervised medication administration, personal hygiene and other activities of daily living.
Front End Supervisor, 11/2011 - 05/2013 Burlington Coat Factory Distribution Center – City, STATE,
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Handled payment processing and provided customers with receipts and proper bills and change.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Managed customer complaints and rectified issues to complete satisfaction.
Resolved customer problems by investigating issues, answering questions and building rapport.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Promoted store loyalty program to increase customer engagement and drive consistent sales.
Controlled cash movements and department expenses to maintain budgetary goals.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Managed Black Friday events without incident while maintaining maximum coverage.
Education and Training
GED: , Expected in 01/2017 - Collage of Staten Island - Staten Island, NY GPA:
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