Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Knowledgeable Dispatcher with 8 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Processing orders
  • Improving operations
  • Monitoring field personnel
  • Service planning
  • Training new hires
  • Strong problem solver
  • Supervision
  • Fluent in Spanish
  • Customer service
  • Work ethic
Experience
Dispatcher Office Assistant, 07/2013 - Current
Masonite International Corporation Grand Prairie, TX,
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Oversaw investigation and resolution of customer and vendor issues.
Customer Service Supervisor, 01/2019 - 10/2019
Vna Of Boston Needham, MA,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Reviewed customer interactions and activity reports to identify and address concerns.
Home Health Aide, 08/2014 - 03/2015
Vna Of Boston Woburn, MA,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Assisted terminally ill patients with personal care, including bathing, grooming and dressing.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Transported clients to doctor's appointments and errands.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Home Health Aide, 07/2013 - 06/2014
Wegmans Food Markets Peapack, NJ,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Assisted with client personal care needs to foster independence and well-being.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Transported clients to doctor's appointments and errands.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Supervised medication administration, personal hygiene and other activities of daily living.
Front End Supervisor, 11/2011 - 05/2013
Burlington Coat Factory Distribution Center City, STATE,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Controlled cash movements and department expenses to maintain budgetary goals.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Managed Black Friday events without incident while maintaining maximum coverage.
Education and Training
GED: , Expected in 01/2017
-
Collage of Staten Island - Staten Island, NY
GPA:

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Resume Overview

School Attended

  • Collage of Staten Island

Job Titles Held:

  • Dispatcher Office Assistant
  • Customer Service Supervisor
  • Home Health Aide
  • Home Health Aide
  • Front End Supervisor

Degrees

  • GED

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