Dispatcher Office Assistant Resume Example
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GiadaCabral
Summary
Knowledgeable Dispatcher with 8 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Flexible hard worker ready to learn and contribute to team success.
Skills
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Experience
Company Name | City, StateDispatcher Office Assistant07/2013 - Current
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Oversaw investigation and resolution of customer and vendor issues.
Company Name | City, StateCustomer Service Supervisor01/2019 - 10/2019
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated and authenticated returns, exchanges and voids.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Responded to in-person and online customers to improve company customer service ratings.
- Reviewed customer interactions and activity reports to identify and address concerns.
Company Name | City, StateHome Health Aide08/2014 - 03/2015
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Assisted terminally ill patients with personal care, including bathing, grooming and dressing.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
- Transported clients to doctor's appointments and errands.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Company Name | City, StateHome Health Aide07/2013 - 06/2014
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted with client personal care needs to foster independence and well-being.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
- Transported clients to doctor's appointments and errands.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Supervised medication administration, personal hygiene and other activities of daily living.
Company Name | City, StateFront End Supervisor11/2011 - 05/2013
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Controlled cash movements and department expenses to maintain budgetary goals.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Managed Black Friday events without incident while maintaining maximum coverage.
Education and Training
Collage of Staten Island | City, StateGED01/2017
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Collage of Staten Island
Job Titles Held:
- Dispatcher Office Assistant
- Customer Service Supervisor
- Home Health Aide
- Front End Supervisor
Degrees
- GED
