dispatcher office assistant resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
Adjusting routes
Delegating work
Delivery procedures
Improving operations
Call center operations
Payment processing
Customer support
High-energy attitude
Bilingual, English/Spanish
Great communication skills
Work well under pressure and completes all task in a timely and effective manner.
Education and Training
Freeport High SchoolFreeport, NYExpected in 06/2014 ā āHigh School Diploma: - GPA:
Experience
Schlotzsky's Deli - Dispatcher Office Assistant Melissa, TX, 08/2021 - Current
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Tracked changes in computer system to keep records current and accurate.
Kept detailed and updated records of calls in physical and electronic databases.
Managed daily delivery and work schedules to maximize coverage.
Answered customer requests with information about product availability, shipping information and status updates.
Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
Oversaw investigation and resolution of customer and vendor issues.
Maintained positive working relationship with fellow staff and management.
Assisted organizational efforts by filing, entering data and answering phones.
Schlotzsky's Deli - HVAC Technician/Driver Rogers, AR, 05/2015 - 05/2021
Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
Maintained and serviced HVAC systems and refrigeration equipment.
Installed heating, air conditioning and ventilation equipment and tested for proper operation.
Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
Disassembled units, repaired broken components and restored to operating condition.
Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
Installed, maintained and repaired commercial refrigeration systems.
TacoBell - Assistant Manager City, STATE, 09/2012 - 11/2020
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Met high productivity standards in processing payments for customers.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Answered customer quests, provided store information and escorted to desired store areas.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Cleaned utensils, dishes and glasses for customer use.
Re-stocked, organized and arranged service and food stations.
Packaged and stored food products appropriately for proper handling and preservation.
Cross-trained in other kitchen positions to support team and meet customer needs.
Noerr Programs - Assistant Manager City, STATE, 11/2014 - 12/2019
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
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