LiveCareer-Resume

dispatcher office assistant resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Skills
  • Updating logs
  • Prioritizing calls
  • Dispatching field personnel
  • Dispatching procedures
  • Employee training
  • Customer Relations
  • Schedule Management
  • Spreadsheet management
  • Mail handling
  • Sorting and labeling
  • Multi-line phone proficiency
  • 40 WPM typing speed
Education
Westwood College Dallas, Tx, Expected in 12/2005 Certificate : Medical Assistant - GPA :
Bil J. Priest Dallas, Tx, Expected in 04/2003 G.E.D : General Education - GPA :
Work History
Lkq Corp - Dispatcher Office Assistant
Metairie, LA, 05/2017 - 06/2019
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained 7 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 50%.
  • Sent out Tow Truck drivers to assist 3 calls hourly callers based on locations, needs and worker availability.
  • Closely monitored dispatch board to triage and prioritize over 25 daily calls.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Completed daily logs for management review.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Drafted common document templates for use by executives and employees.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Produced accurate Daily documentation and organized resources to smoothly execute changes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
Brightview Senior Living - Call Center Representative
Catonsville, MD, 09/2016 - 04/2017
  • Educated customers on company systems, form completion and access to services.
  • Assisted 50 customers in average 8 hours by answering questions, responding to inquiries and handling telephone requests.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Collaborated with Manager and Assistant Managers to correct mistakes, track shipments and handle damage claims.
  • Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Assessed caller accounts to determine if they had any benefits, identify service needs and resolve issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Communicated professionally with colleagues, freelancers and clients.
Meri Best Inn - Front Desk Receptionist
City, STATE, 11/2010 - 09/2016
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees and payments.
  • Maintained transaction security by verifying payment cards against identification.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Prepared weekly employee work schedules for team members.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Westwood College
  • Bil J. Priest

Job Titles Held:

  • Dispatcher Office Assistant
  • Call Center Representative
  • Front Desk Receptionist

Degrees

  • Certificate
  • G.E.D

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: