Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Professional and well-rounded communication skills with superior clerical skills and Dispatching expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements. Hardworking and reliable with strong ability in answering phone calls and dispatching patrol officers. Offering calm mannered tone, speaking clearly. Highly organized, proactive and punctual with team-oriented mentality. Talented and a team leader offering 10 years of success in busy or quiet environments. Strategic thinker with fast proficiency. Offers proven ability to build effective teams. Committed to identifying and leveraging opportunities for growth. Certified in problem solving.

  • Report writing
Dispatcher Office Assistant, 05/2012 to Current
Help UsaPerryville, MD,
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Maintained business records by updating customer information.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Received and screened high volume of internal and external communications.
  • Dispersed incoming mail to correct recipients throughout office.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Maintained positive working relationship with fellow staff and management.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Answered approximately 20 phone calls daily and pleasantly welcomed visitors to office.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Assistant Property Manager, 07/2015 to 12/2019
Ascension (System Office)Florissant, MO,
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Conducted tours of vacancies with prospective tenants.
  • Handled all security deposit refunds.
  • Showed units to potential tenants and answered questions about life in community.
  • Checked rental eligibility by following Alma Place's verification process.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Created and implemented policies and procedures for effective property management.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Kept records of all correspondence with residents and tenants.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
  • Inspected property every inspections year, or new move in or move out(s), took pictures and wrote reports regarding findings for submission to Property Manager.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Increased occupancy from 10% to 15% through 4 years.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Settled tenant conflicts effectively in a mannered way.
  • Developed strong, professional relationships with co-workers and residents by initiating collaboration and delivering exemplary service and engagement.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Explained policies and procedures to tenants and enforced all rules.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Secured average of 3 rental agreements each month after developing outstanding relationships with community members.
Security Officer, 03/2006 to 11/2011
Stanford University Department Of Public SafetyCity, STATE,
  • Investigated alarms and disturbances to maintain safety.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Operated scanning equipment to keep entrance lines moving efficiently.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Documented all security-related situations and submitted in-depth reports to Civilian Supervisor.
  • Provided security presence for over 50 events with 200 attendees.
  • Searched individuals and baggage for devices, weapons and other prohibited items.
  • Guarded restricted areas to prevent unauthorized entry.
  • Checked credentials and issued passes before allowing access to property.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Education and Training
High School Diploma: , Expected in 06/2005
Redwood High School - Redwood City, CA,

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School Attended

  • Redwood High School

Job Titles Held:

  • Dispatcher Office Assistant
  • Assistant Property Manager
  • Security Officer


  • High School Diploma

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