Dispatcher Office Assistant Resume Example
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DISPATCHER OFFICE ASSISTANT
Objective
To obtain a position in a dynamic educational setting as a child care worker and teacher's assistant at Pocatello Community Charter School. Offer qualifications and skills as a teachers assistant and utilize genuine love for children to help them grow physically and intellectually.
Skills
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Work History
Dispatcher Office Assistant06/2016 to 10/2018
Tudi – Mckees Rocks , PA
Tudi – Mckees Rocks , PA
- Liaised with 10+ drivers to coordinate routes using ACCESS.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging dispatching environment.
- Performed wide-ranging administrative, financial and service-related functions including invoicing and billing issues.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased customer service success rates by quickly resolving issues.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Office Manager for Disability Services09/2010 to 04/2016
University Of Michigan – Ann Arbor , MI
University Of Michigan – Ann Arbor , MI
- Prepared operational and salary budgets.
- Maintained physical and computer-based filing system
- Oversaw appointment scheduling and itinerary coordination over 200 students and 15 employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Aggregated and analyzed data related to administrative costs to prepare monthly budgets for Department and University Directors.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Argos software.
- Created reports and presentations.
- Received, screened and routed incoming calls.
Dispatcher 08/2007 to 08/2010
Crew Transport – City , STATE
Crew Transport – City , STATE
- Coordinated schedules to maintain timely pick-up delivery of crews.
- Planned routes accounting for various contingencies.
- Ensured compliance with Department of Transportation regulations.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Evaluated and adjusted over 30 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Worked closely with customers to effectively resolve issues and complaints.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
Retail Store Manager07/1996 to 08/2001
Beauty First – City , STATE
Beauty First – City , STATE
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Planned budgets and authorized payments and merchandise returns.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Increased profit by streamlining operations.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Education and Training
Bachelor of Arts: General Studies05/2020Idaho Statue University-
City
- Continuing education to obtain my Masters in Communications, Persuasion and Media.
- Graduated Magna Cum Laude
- Coursework in Special Education, Education and Psychology
U.S Army05/1995Communications Specialist
1992-1995
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Resume Strength
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Resume Overview
School Attended
- Idaho Statue University
- Communications Specialist
Job Titles Held:
- Dispatcher Office Assistant
- Office Manager for Disability Services
- Dispatcher
- Retail Store Manager
Degrees
- Bachelor of Arts : General Studies 05/2020
U.S Army 05/1995
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