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Dispatcher Office Assistant Resume Example

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DISPATCHER OFFICE ASSISTANT
Objective

To obtain a position in a dynamic educational setting as a child care worker and teacher's assistant at Pocatello Community Charter School. Offer qualifications and skills as a teachers assistant and utilize genuine love for children to help them grow physically and intellectually.

Skills
  • Strong classroom management skills with ability to adapt to changing environments
  • Demonstrates ability to maintain classroom records, pupil portfolios and assessment charts in organized manner
  • Effective skills in assisting teacher in arranging extracurricular activities; individual with innovative activity based teaching ideas.
  • Proficient in designing various ‘fun to learn' activities including biking, hiking and other activities that can be “teaching moments”
  • Able to incorporate acquisition of social and moral values in playtime activities
  • Strong ability to implement innovative activities based teaching ideas.
  • Well-versed with classroom procedures and duties of assistant in educational setting.
  • Individual And Group Instruction
Work History
Dispatcher Office Assistant06/2016 to 10/2018
Roto Rooter Plumbing & Drain Service – Pocatello, ID
  • Liaised with 10+ drivers to coordinate routes using ACCESS.
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging dispatching environment.
  • Performed wide-ranging administrative, financial and service-related functions including invoicing and billing issues.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Increased customer service success rates by quickly resolving issues.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Office Manager for Disability Services09/2010 to 04/2016
Idaho State University – Pocatello, ID
  • Prepared operational and salary budgets.
  • Maintained physical and computer-based filing system
  • Oversaw appointment scheduling and itinerary coordination over 200 students and 15 employees.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Aggregated and analyzed data related to administrative costs to prepare monthly budgets for Department and University Directors.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Argos software.
  • Created reports and presentations.
  • Received, screened and routed incoming calls.
Dispatcher 08/2007 to 08/2010
Crew Transport – Pocatello, ID
  • Coordinated schedules to maintain timely pick-up delivery of crews.
  • Planned routes accounting for various contingencies.
  • Ensured compliance with Department of Transportation regulations.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Evaluated and adjusted over 30 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
Retail Store Manager07/1996 to 08/2001
Beauty First – Phoenix, AZ
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Planned budgets and authorized payments and merchandise returns.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Increased profit by streamlining operations.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Education and Training
Bachelor of Arts: General Studies05/2020Idaho Statue University- Pocatello, ID
  • Continuing education to obtain my Masters in Communications, Persuasion and Media.
  • Graduated Magna Cum Laude
  • Coursework in Special Education, Education and Psychology
U.S Army05/1995Communications Specialist

1992-1995

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Resume Overview

Companies Worked For:

  • Roto Rooter Plumbing & Drain Service
  • Idaho State University
  • Crew Transport
  • Beauty First

School Attended

  • Idaho Statue University
  • Communications Specialist

Job Titles Held:

  • Dispatcher Office Assistant
  • Office Manager for Disability Services
  • Dispatcher
  • Retail Store Manager

Degrees

  • Bachelor of Arts : General Studies 05/2020
    U.S Army 05/1995

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